Dave Kirk Automotive - Service Center
Crossville, TN
247 Reviews of Dave Kirk Automotive - Service Center
Matthew was eager to help me despite my oil change was assigned to another service representative (he was busy). Matthew did not disappoint! He was most thorough, professional and attentive to my time a assigned to another service representative (he was busy). Matthew did not disappoint! He was most thorough, professional and attentive to my time and needs. 5 STARS!! More
Matt in the service department was great. The woman I spoke to on Saturday could have been more personable. Not happy that I had to pay so much for a pervasive problem Chevy knows about. They The woman I spoke to on Saturday could have been more personable. Not happy that I had to pay so much for a pervasive problem Chevy knows about. They should issue a recall More
Long time customer. No plans to change. Scott made my appointment. Got a great greeting at arrival. Service was performed. Received a great report at pick. Talked to N No plans to change. Scott made my appointment. Got a great greeting at arrival. Service was performed. Received a great report at pick. Talked to Nick in sales. Nick followed up promptly with information for our future vehicle purchase decision More
Every time I bring a vehicle in there I'm never disappointed. Scott the service writer does an excellent job and explains everything in detail. disappointed. Scott the service writer does an excellent job and explains everything in detail. More
We had a great experience. Gabe was great making sure our car was fixed right. Gabe was great making sure our car was fixed right. More
I arrived at 8:20 AM for a 8:30AM appointment to mount and balance 4 new tires including an alignment. They took my RAM 1500 back immediately. After waiting 3 hours,11:35 AM, I went to the service manager and balance 4 new tires including an alignment. They took my RAM 1500 back immediately. After waiting 3 hours,11:35 AM, I went to the service manager to see what was taking so long. He told me that they had discovered that there were 2 different style lug nuts and the installer had trouble getting the odd ones off as they didn''t have a tool that would fit it. I did not know there were 2 different types on the truck, however IF they had discovered that as soon as they took the truck back why did I have to wait 3 hours and then ASK what the hold up was? What if I had known about them and actually had the correct tool to fit it? A total lack of communication from service manager. I also didn''t have the alignment done as I had an appointment I had to be at and didn''t have time to wait another hour while it was being performed. There is NO WAY my truck will ever go back to this installer. More
As always, Dave Kirk has always provided outstanding service. I have recommended them to everyone. I have been dealing with them for several years and will continue to give them my business. service. I have recommended them to everyone. I have been dealing with them for several years and will continue to give them my business. More
Service person was very professional and got us in with little waiting. He kept us advised of the process and finished on time. little waiting. He kept us advised of the process and finished on time. More
Knowledgeable. Accurate. Friendly. Thorough. nice waiting room and amenities. easily understandable paperwork. didn't over sell on time. Accurate. Friendly. Thorough. nice waiting room and amenities. easily understandable paperwork. didn't over sell on time. More