Baxterra 4/3/2013 5:39:41 PM Reason For Visit: Service I Recommend This Dealer: Yes Employee(s) Dealt With: Andrew McCafferty Customer Service: 5 Quality of Work: 4 Friendliness: 5 Overall Experience: 5 Pricing: 4 Overall Score: 4.6 My Review Of David Dodge Chrysler Jeep: My 2000 Chrysler 300 had a failure of the speed senson at about 11:00 AM. This causes the car to shift down to 1st gear and stay there. I got the car home and called immediately to my service agency, David Dodge Chrysler. They told me to come right in which I hid driving about 7 miles in first gear. I dropped the car off and returned home and shortly got a call with a diagnosyis and a price quote. I agreed and got a call back that the car was ready for pick up at 3:15. The car was ready and also had a 27 point check-up done which was reviewed for me. GREAT service in a timely and friendly personnel Was this review helpful to you? Yes | No Thank you Review Options Report This Review | Respond To This Review | Print This Review Write a Review Response From: David Dodge Chrysler JeepAdded: 4/4/2013 12:35:09 PMThank you for taking the time to let us know how we're doing. It’s nice to hear we were able to give you such a great service experience. Our team is dedicated to ensuring that we give all of our customers a high quality experience when servicing their vehicles. From the moment you enter our dealership, we want you to know that your vehicle is in good hands. We really appreciate your business and are glad we could assist you. Our doors are always open, so if you need any further assistance with your vehicle, let us know. Be sure to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership. Regards,The David Dodge Chrysler Jeep Team
DominickPileggi 3/18/2013 10:45:13 AM Reason For Visit: Service I Recommend This Dealer: Yes Employee(s) Dealt With: Michael CantrellMathew RobinsonDave Zarzycki Customer Service: 5 Quality of Work: 5 Friendliness: 5 Overall Experience: 5 Pricing: 5 Overall Score: 5.0 My Review Of David Dodge Chrysler Jeep: I not only like getting a great price when I buy my truck here, but I like, more importantly, bringing my truck back to David Dodge for great service. Was this review helpful to you? Yes | No Thank you Review Options Report This Review | Respond To This Review | Print This Review Write a Review Response From: David Dodge Chrysler JeepAdded: 3/18/2013 12:23:16 PMDominick, we really appreciate you taking the time to leave feedback for our dealership. It’s good to know your experience with our sales and service teams reflected our commitment to quality customer service. Our team is dedicated to ensuring that we give all of our customers a high quality experience when servicing their vehicles. From the moment you enter our dealership, we want you to know that your vehicle is in good hands. Our doors are always open, so if you need any further assistance with your vehicle, let us know. To stay up to date on our current news and information, remember to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership. Regards,The David Dodge Chrysler Jeep Team
Dodge2008 3/4/2013 10:08:31 AM Reason For Visit: Service I Recommend This Dealer: Yes Employee(s) Dealt With: Michael Cantrell Customer Service: 5 Quality of Work: 5 Friendliness: 5 Overall Experience: 5 Pricing: 4 Overall Score: 4.8 My Review Of David Dodge Chrysler Jeep: My truck was up for state inspection; I called for an appointment and they took it the same day. The truck was ready by 1700 hours. The greeter was there to sign me in before I could turn the engine off and was coming to meet me as I walked up to the building to pick it up. Great, fast and courteous service. This is the fifth vehicle that I have purchased from this dealership/location. Was this review helpful to you? Yes | No Thank you Review Options Report This Review | Respond To This Review | Print This Review Write a Review Response From: David Dodge Chrysler JeepAdded: 3/4/2013 12:23:14 PMThank you so much! A quality shopping experience is one of our top priorities, and we do everything we can to support our customers. I’m glad to hear that we were able to assist you with your car service purchase needs. Our team is dedicated to ensuring that we give all of our customers a high quality experience when servicing their vehicles. If you need any further assistance with your vehicle, let us know. Be sure to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership. Regards,The David Dodge Chrysler Jeep Team
roygill 3/1/2013 12:58:26 PM Reason For Visit: Service I Recommend This Dealer: Yes Employee(s) Dealt With: Dave Zarzycki Customer Service: 5 Quality of Work: 5 Friendliness: 5 Overall Experience: 5 Pricing: 5 Overall Score: 5.0 My Review Of David Dodge Chrysler Jeep: Whenever I bring my car in for routine maintenance, my appointment time is honored and the service takes place with great alacrity. Today I had to add last minute work (to replace a mirror) wihch the accomodated well, and supplied me with (reasonable) estimate for body work that is needed. The service, friendliness and value are consistently high at this service department. Was this review helpful to you? Yes | No Thank you Review Options Report This Review | Respond To This Review | Print This Review Write a Review Response From: David Dodge Chrysler JeepAdded: 3/4/2013 12:24:19 PMWe really appreciate you taking the time to leave feedback for our dealership. We strive to have the best customer service in the business, and I’m happy to hear that our goal was reflected through your experience with us. From the moment you enter our dealership, we want you to know that your vehicle is in good hands. Our highly-qualified staff and technicians are committed to ensuring our customers receive the service and support the need and deserve. We are always willing to help in any way we can. Also, don’t forget to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership. Regards,The David Dodge Chrysler Jeep Team
DONNARENTZ 2/22/2013 11:00:34 AM Reason For Visit: Service I Recommend This Dealer: No Employee(s) Dealt With: Mathew Robinson Customer Service: 1 Quality of Work: 1 Friendliness: 3 Overall Experience: 1 Pricing: N/A Overall Score: 1.5 My Review Of David Dodge Chrysler Jeep: Broke down in a new car. Called Chrysler for their towing servive, as I have extended warranty. They tow to the nearest dealer. My car was just worked on the week before where I purchaes it. However since this radius was 11 miles further it would cost me out of pocket to tow there. I got David Dodge. Matthew, would not set up a rental service and also advised me I would have to find a ride there and then they would get the rental company to get me a rental if I had coverage. I informed him that I did and it was set up already thru Country Chrysler in Oxford. But Chrysler would not tow the extra 10 miles, due to the fact that they were closer. He asked me what was wrong with my car. I told him the radiator was leaking.He asked if it was drivable. I told him I didn't think that I should drive it due to the fact that it leaked a significant amount of coolant. His responce to me was " Chrysler has to fix the vehicle if it is under warranty, and if I wanted, I could drive to the dealership where I wanted the work done." WONDER IF CHRYSLER KNEW HE WAS WILLING TO COST THEM SEVERAL THOUSAND AS OPPOSED TO REPLACING THE RADIATOR." aND i WILL NEVER BE STRANDED AND HAVE TO FIND A RIDE TO THE RENTAL PLACE AGAIN..... ALL BECAUSE THEY DON'T WANT TO BE BOTHERED WITH WARRANTY WORK" Was this review helpful to you? Yes | No Thank you Review Options Report This Review | Respond To This Review | Print This Review Write a Review Response From: David Dodge Chrysler JeepAdded: 3/18/2013 11:28:38 PMHello, this is Dave Kelleher, owner of David Dodge Chrysler Jeep. Your post was very distressing to me and my entire staff. The failure of one employee to aid you when you needed us was about as difficult a situation I can imagine as a Car Dealer and Business Owner. I know you were kind enough to speak to one of my managers, and I thank you for taking the time to speak to her so we could get a full understanding of the situation. I'm sorry that we couldn't have taken care of you the way we aspire too. There are many many occasions when my employees make me very proud. This was an opportunity to shine and this employee didn't grab that opportunity. While I can't reverse that moment, I can tell you that your review has been shared with my entire staff and other clients will benefit from this experience as they all now know the affects of a less than stellar contact with a client. Again, my sincerest apologies and best wishes for you in the future. David
drexellazywolf 12/9/2012 3:04:45 PM Reason For Visit: Sales (New) I Recommend This Dealer: Yes Employee(s) Dealt With: Sam Kirksey Customer Service: 5 Quality of Work: 5 Friendliness: 5 Overall Experience: 5 Pricing: 5 Overall Score: 5.0 My Review Of David Dodge Chrysler Jeep: i went to David Stanley dodge store, as the last stop to look at purchasing a new vehicle. I truely didnt think it would be possible due to other dealerships stating they couldnt help me. Now its not that i have bad credit or something, its just i have a special situation with my current vehicle and it would take some creative people to make a sale happen. Sam Kirksey was awesome, helped me the whole time as well as his sales managers. Finance person was great as well. Found a great deal on a 2013 Dodge Avenger, and the rest is history. Was this review helpful to you? Yes | No Thank you Review Options Report This Review | Respond To This Review | Print This Review Write a Review
rh4391 11/10/2012 1:15:05 PM Reason For Visit: Sales (New) I Recommend This Dealer: Yes Employee(s) Dealt With: Jerry DiStefano Customer Service: 5 Quality of Work: 5 Friendliness: 5 Overall Experience: 5 Pricing: 5 Overall Score: 5.0 My Review Of David Dodge Chrysler Jeep: I couldn't have asked for a better experience in buying a vehicle at David Dodge. I was looking at buying or ordering a new Jeep Wrangler. I had been at other Jeep dealerships in the Wilmington,DE area to look at pricing. Out of all the salesmen I talked to, Jerry DiStefano was the best and most respectful. This was my first new car buying experience but I had done a lot of research on the Wrangler. Jerry was not pushy, understood what I wanted, and had quite a bit of knowledge on the Wrangler. He also understood that I knew the product pretty well and did not try to trick me. Jerry and the dealership were very willing to negotiate pricing with me, unlike every other dealership I went to. In the end, I ended up ordering a Wrangler. It was delivered to the dealership within a month. And I got what I think was a great price! Overall, I am extremely satisfied with my experience at David Dodge, and will absolutely recommend Jerry to anyone that is looking for a Jeep, Dodge, or Chrysler! Was this review helpful to you? Yes | No Thank you Review Options Report This Review | Respond To This Review | Print This Review Write a Review
JohnForrest 7/6/2012 2:01:28 AM Reason For Visit: Sales (New) I Recommend This Dealer: Yes Employee(s) Dealt With: Shawn Diggory Customer Service: 5 Quality of Work: 5 Friendliness: 5 Overall Experience: 5 Pricing: 5 Overall Score: 5.0 My Review Of David Dodge Chrysler Jeep: You only need to visit this dealership to buy a car! I worked with Shawn Diggory and he did a great job of showing me all the models I wanted to see, answering all my questions, and giving me a great price. Shawn is customer focused and made the process very easy. These guys are great and the sales manager and finance manager were excellent as well. Thanks Shawn!John Forrest Was this review helpful to you? Yes | No Thank you Review Options Report This Review | Respond To This Review | Print This Review Write a Review
imaspecialchild7 5/9/2012 8:45:26 PM Reason For Visit: Service I Recommend This Dealer: No Employee(s) Dealt With: Matt and Mike Customer Service: 2 Quality of Work: 1 Friendliness: 1 Overall Experience: 1 Pricing: 1 Overall Score: 1.2 My Review Of David Dodge Chrysler Jeep: This is the classic auto horror story. I went in needing a simple alignment and new brake pads and clipped rotors. They call me back with a laundry list of items (I just got my car inspected 4 months ago and it was fine). Supposedly I needed all this work done. I declined their suggestions politely and just told them to do the previously stated work. I get the car back and now there is a grinding noise coming from the front right tire. This noise NEVER happened before I dropped the car off. I had a bad experience with them a few years ago and thought I'd give them another chance. Boy was I wrong!DO NOT GO HERE UNLESS YOU LIKE THROWING YOUR TIME, MONEY, AND SAFETY OUT THE DOOR!!!!! Was this review helpful to you? Yes | No Thank you Review Options Report This Review | Respond To This Review | Print This Review Write a Review Response From: David Dodge Chrysler JeepAdded: 5/11/2012 4:51:24 PMThank you for taking the time to share your comments and feelings about our dealership. Even though your comments did not shine a positive light on our dealership, it is helpful to us in finding out where some of our weaknesses, although I was happy to come to a conclusion with you about your vehicle. Again, we apologize for your experience and we appreciate your feedback. You may contact me anytime to voice your concerns.Thanks Dawn Hopson610 358 5300
Iiguessangelii 5/3/2012 8:41:03 PM Reason For Visit: Sales (New) I Recommend This Dealer: Yes Employee(s) Dealt With: Pat KellyJoe Montoro Customer Service: 5 Quality of Work: 5 Friendliness: 5 Overall Experience: 5 Pricing: 5 Overall Score: 5.0 My Review Of David Dodge Chrysler Jeep: I recently bought a brand-new 2012 Jeep liberty from David Dodge. I was greeted by a salesman right away who helped me find my sales associate Pat. My sales associate Pat Kelly was great,knowledgeable and helped me every which way that he could. He explained to me all the rebates that David Dodge was offering. I finally picked out a jeep liberty.Pat showed me how to work everything in my jeep.The owner David himself came out and greeted me and congratulated me on my new purchase. The finance team of Bill and Matt helped me through the process to under stand everything. I got a excellent deal on my jeep. I would highly recommend that if you are looking for a new car go to David Dodge. Was this review helpful to you? Yes | No Thank you Review Options Report This Review | Respond To This Review | Print This Review Write a Review