David McDavid Lincoln Frisco

3 hours for an oil change WITH appt. I made an appointment online at this dealership. When I got there, I was told it would be 3 hours before my car was ready. For a simple oil change! Wh I made an appointment online at this dealership. When I got there, I was told it would be 3 hours before my car was ready. For a simple oil change! When I asked why it would take so long, I was told because techs were starting to take lunch. Just reminded me why dealerships suck. More

Customer Service is #1 I have bought several cars from David McDavid Honda in Frisco and therefore trusted the name of McDavid. This is my first purchase at David McDavid Li I have bought several cars from David McDavid Honda in Frisco and therefore trusted the name of McDavid. This is my first purchase at David McDavid Lincoln. I bought a BMW. The salesmen was nice but I was sad to see that they did not service my car before they sold to me. I finally figured out all the gadgets in my car, when it stated that service was needed and had been needed since May and I purchased my car in July. They did a oil change (sticker on window) but that was it. *Bravo! Henry Ford reached out to me to make this right. I returned from business took the car to them as they requested. They took to the BMW dealer to have it serviced at no charge to me. Class Act. Thank you Henry Ford!! More

Disgrace to the Lincoln Brand I purchased my car from this dealership after speaking to the salesman he told me how amazing the brand is now. They go above and beyond for their "cl I purchased my car from this dealership after speaking to the salesman he told me how amazing the brand is now. They go above and beyond for their "clients," he said. I come back the next day to pick up my car and notice swirls and scratches all over it. The salesman says he doesn't see it, then my wife had to point them out. I ask him how he can present a car to a client like that and he apologized. I go there regularly for car washes and have never been greeted by anyone other than the valet. I tip him $5 every time I go (once a week since March) because I appreciate him greeting me. I have been going for months and have never met a service advisor. My app for Lincoln isn't working. I decided to call the concierge. They are the nicest and most helpful people. We figure out that an update was made and my car info didn't update for some reason. I need to take my car in to update the modem. The concierge calls the dealer on 3 way and gets Howard on the phone. Howard tells me that he can't give me a loaner car and that he doesn't know when we can get one in. I said, "ok, I can wait." I ask him if I can call next week and he says, "I'm still not going to have a loaner car." We hang up and the apologized and said that Howard should not ever speak to a client like that. Also, because the 2017 cars have a program that they started that guaranteed pick-up and drop-off service (one of the selling points of the salesman). The concierge tells me that she will have the service manager. Two days go by and the concierge called back to make sure the service manager called me. When I told her he hadn't, she apologized again. She called me back and I now have an appointment for this Thursday. This is my 4th Ford product in 3 years and it will be my last. What a shame for this brand being associated with such an awful dealership. More

Excellent customer service Edward Freeman of David McDavid Lincoln was the most professional salesman... he when beyond my greatest expectations. Myself and my wife was so impr Edward Freeman of David McDavid Lincoln was the most professional salesman... he when beyond my greatest expectations. Myself and my wife was so impressed at his attention to detail which made our buying experience effortless.. the personnel at the dealership make you feel right at home. Outstanding dealership More