Daytona Dodge Chrysler Jeep Ram and FIAT

My wife and I arrived at the dealership around 8:45, after my wife saw the Mazda CX5 on the lot, and all the sale signs everywhere. Our plan for the day was to go to several dealerships and test dri after my wife saw the Mazda CX5 on the lot, and all the sale signs everywhere. Our plan for the day was to go to several dealerships and test drive various models before possibly making a selection. Seth was a good salesman, as he was very personable and a conversationalist. However, without ever informing us of any incentives, discounts, or offers available, a deal began to be put together to trade our Ford Ranger pickup truck for the SUV. We came to an agreement after our trade was valued at a similar amount that had been offered by Carvana. Before taking possession of the vehicle we asked that a screw be removed from the right rear tire, and a scratch be taken out of the paint in a rear door. It seemed like the removal of the screw, and the detailing took forever, at which point we had been there about 3 1/2 - 4 hours awaiting our meeting with finance. When it was time to go into finance, that seemed to go very quickly, just as the sales process had gone. Ana was very quick with going thru the paperwork to get initials and signatures on everything, without explaining very much at all, specifically the paper that showed the service plans. We finally got our vehicle after well over 5 hours of time had passed, and we were ready to leave. The following morning I finally looked at the paperwork and noticed that the financed amount totaling over $34K included a service at almost $2900, and tax of $188 - $3K that I don't recall discussing with finance, much less agreeing to. That's an outrageous amount for a service plan! I also finally took the time to go on the dealership website, and saw that our SUV was still on there, but surprisingly it was listed for a discounted price of $29997, and also had a pop up window that offered $500 additional discount, as well as a "instant offer" button to possibly get an even lower price - again, none of which was offered to us by Seth, or his manager, Victor. I even followed up with Nikki Risley the General Manager at the dealership to let her know the issues I had. She reached out, but only asked what I expected her to do - get the service plan removed from my contract and loan for one!! Not sure where the highly valued "customer service" is that they talk about in their "about us" on their website, but it seems to be far from top notch! We went by the dealership to follow up on the cancellation of the overpriced service plan and we were told it could take 8-10 weeks to have it removed from the amount sent to finance thru Space Coast Credit Union - 8-10 weeks, are you serious???? Why would it take 8-10 weeks to contact the credit union and remove $3K that shouldn't have been part of the contract in the first place??? Yes, we signed the contract and didn't have to, but how can a dealership expect to get return customers, or customers that won't post a negative review, if they are not honest and up front and don't offer customers the very best deal they can, when they have everything advertised for such offers and incentives to begin with! I would not recommend this dealership! More

**Review: Buyer Beware – A Breach of Good Faith and Ethical Business Practices** I am writing this review to formally express my deep dissatisfaction with my recent experience at **Daytona Dodge Chr Ethical Business Practices** I am writing this review to formally express my deep dissatisfaction with my recent experience at **Daytona Dodge Chrysler Jeep Ram**, which can only be characterized as deceptive, unethical, and entirely devoid of accountability. I entered into discussions with this dealership in good faith, based on clear and repeated representations made by their sales staff regarding the terms and conditions of a specific vehicle transaction. These assurances were central to my decision-making process and were presented as firm commitments. However, upon finalizing the paperwork, I was shocked to discover that the agreed-upon terms were either materially altered or completely disregarded without explanation or disclosure. Despite multiple attempts to seek clarification and remedy through their staff and management, I was met with evasiveness, shifting narratives, and a complete refusal to acknowledge their prior representations. At no point was there any effort to resolve the discrepancy or uphold the integrity of the verbal and written promises that led to the sale. In legal terms, this constitutes a textbook example of **bait-and-switch tactics**, **negligent misrepresentation**, or at worst, **intentional fraud**. This dealership has demonstrated a troubling lack of transparency, professional ethics, and customer respect. Their practices reflect a blatant disregard for both consumer trust and regulatory standards governing fair business conduct. I strongly urge any potential customers to proceed with extreme caution. Document everything, demand all agreements in writing, and do not rely on verbal assurances of any kind. In summary, my experience with Daytona Dodge was not just disappointing—it was a complete betrayal of trust. I am currently evaluating all options available to me, including formal complaints to the **Better Business Bureau (BBB)**, **Florida Department of Agriculture and Consumer Services**, and, if necessary, pursuit of **legal remedies**. More

Paul is a wonderful service advisor; he is very attentive to the details and provides great customer service. to the details and provides great customer service. More

Top Notch ! Seth....... best salesman ever !!!!works with you to get that best deal. possible Seth....... best salesman ever !!!!works with you to get that best deal. possible More

My service adviser, Paul, was friendly and knowledgeable. He was not pushy or overbearing and I would ask for him again the next time that I need assistance. He was not pushy or overbearing and I would ask for him again the next time that I need assistance. More

Dave Brown was very helpful make the process easy, and educated us on our new jeep! Couldn't be happier! ⭐️⭐️⭐️⭐️⭐️ educated us on our new jeep! Couldn't be happier! ⭐️⭐️⭐️⭐️⭐️ More

I brought my Jeep in for warranty covered service to replace a failed fuel pump, and injectors; the second of two recalls for the fuel pump on the Diesel. Daytona Jeep dealer kept my vehicle for a mont replace a failed fuel pump, and injectors; the second of two recalls for the fuel pump on the Diesel. Daytona Jeep dealer kept my vehicle for a month and a half, told me I had to go back to Hertz rent a car after a month to renew the contract, I'm assuming so they don't have to report me having the rental for so long. I got my vehicle back, it was not washed; still had grease smudges on the front fender, had a squeek when idling and they wanted to charge me for a new battery, after it was sitting on their lot in the hot Florida Sun for almost 2 months. My service advisor Paul did an ok job, but management and follow up are non existent at this dealer. I went in at the one month mark to talk to the manager Doug and he gave me updates for 2 days. On the third day dealing with him he didn't call me back so I called the dealer and they told me he no longer worked there. I was sent to another manager, who told me the same thing I was already told, and I was not offered any further follow up calls or texts or updates whatsoever. I bought the Jeep from this dealer, and would expect to be treated better as a valued customer. I was very unhappy with my whole experience at this dealer, and will never go back. More

Dave and the entire staff involved made buying a new 1500 pickup extremely easy. I highly recommend this dealership pickup extremely easy. I highly recommend this dealership More

This dealership had the exact Jeep that I was looking for with all of the options I wanted. After some texting back-and-forth with Joshua, we were able to come to an agreement on it. I live in Kentucky, so t with all of the options I wanted. After some texting back-and-forth with Joshua, we were able to come to an agreement on it. I live in Kentucky, so the dealership set up a third-party notary service to handle all of the paperwork so the only thing I had to do was show up at the dealership and pick up my new Jeep. It was very simple. I was able to make the most of my visit in Florida since my son lives there. I visited with him before driving back to Kentucky. It was a nice ride home, especially since the Jeep has massagers. Joshua checked on me several times to make sure I was enjoying my new ride and to see if I had questions. I highly recommend this dealership. More

Great service, quick and easy, thanks so much, love you guys, can't find 15 words! guys, can't find 15 words! More