DeHaven Chevrolet - Service Center

Initially, the woman who took service call was very pleasant and helpful. That’s where my great experience ended. I was a first time customer and looking for a shop to service vehicle needs(first full pleasant and helpful. That’s where my great experience ended. I was a first time customer and looking for a shop to service vehicle needs(first full service). The day I had my service appointment, my truck was struck by a deer. I figured I would also have the DeHaven body shop do the work, since it was already there. They finished my service and confirmed what I had told them about my battery not holding a full charge, but was told they couldn’t change it because it didn’t test “bad”. This truck has 6850 miles on it. Everything should be in proper working condition. This battery does not allow me to use my trucks full capabilities. It has been an issue since purchase. After my service, it goes to the body shop. This is where my experience turned sour. After their initial inspection, they contact my insurance and had them out for the claim and were cut a check. After I received the initial quote, the only thing noted was the front drivers side door was damaged. I knew that the back door received damage as well and that was then added and later adjusted, and again paid, by insurance. I was contacted June 2, 2025, by Chris, the shop manger telling me my truck was ready. I was able to inspect the repairs. When I went inside to talk to Chris, he asked if I had ever been there before. When I told him no, he said someone with my last name that worked a GM was “difficult to work with”. And then asked if it was my dad. I said no, I work at GM. How much more rude could he be to a new customer? Anyways. The rear door still had substantial visible damage. While examining that, I noticed more damage that had been overlooked on the cab corner and front corner of the bed (which still doesn’t look good). I’m not sure why I’m the one pointing out damage to a body shop that has had my vehicle for at this point 1 1/2 weeks. Then the insurance had to come out for another additional adjustment. Then I get a revised quote with the new damages. That next week goes by and I don’t hear anything. I call June 9, I’m told they are waiting on parts. I call again on June 12 and talk to Austin, DeHaven GM. He says he will look into it. Calls me June 13 at 12:30pm and tells me it will be ready for pickup at 4-4:30pm that day. 4pm my wife and are heading to the dealership and get a text saying the truck would not be ready until Monday June 16. My truck was at your dealership for nearly 4 weeks. I am not satisfied with my service because it did not repair the damage they were paid to and it took far too long for simple body repair. More

The service department was good to work with, but finding out that I have to pay 3% after July 1 added to my bill because I elect to use a credit card. I may be looking for another dealership to use because out that I have to pay 3% after July 1 added to my bill because I elect to use a credit card. I may be looking for another dealership to use because of that reason. More

Very Good follow up , we like the one on one service and drop off. Thanks Shirley... drop off. Thanks Shirley... More

Friendly staff. However, accuracy is concerning. It took almost 2 hours for my oil change due to the fact that my vehicle was confused with another - that did not However, accuracy is concerning. It took almost 2 hours for my oil change due to the fact that my vehicle was confused with another - that did not have a driver waiting in the lounge. About halfway through my wait, I was presented the incorrect vehicle to checkout... In their defense, I almost accepted the vehicle as my own. But, I feel like that is where the number tags and calling customers by name would be useful. More

We are happy with the prompt & courteous service that we receive for our commercial fleet receive for our commercial fleet More

Shirley had my car in and out of service quickly and under the estimated price. Very impressed; will be back and I definitely recommend DeHaven for both sales and service. under the estimated price. Very impressed; will be back and I definitely recommend DeHaven for both sales and service. More

Shirley is always so helpful! Her kind, polite manner is always appreciated! She clearly explains what needs to done on my vehicle every time. Her kind, polite manner is always appreciated! She clearly explains what needs to done on my vehicle every time. More

Great service and the advisors were fantastic! The work was done quickly and done right. The work was done quickly and done right. More

GREAT PEOPLE THERE SO NICE TO KNOW. I have been going there for years and have gotten my cars from Brandon for years he's the nicest man to work with. Brandon Kauffman is great. I have been going there for years and have gotten my cars from Brandon for years he's the nicest man to work with. Brandon Kauffman is great. More

Friendly, professional,and attentive stall. Always willing to put in the extra effort to answer any questions or concerns. Always willing to put in the extra effort to answer any questions or concerns. More