DeMontrond Buick GMC

SERVICE NO GOOD Service does not know what they're doing, do not know their own inspection process, sold me CPO without doing the inspection they advertised 172point. Service does not know what they're doing, do not know their own inspection process, sold me CPO without doing the inspection they advertised 172point. More

Complete Scam!!! What a joke! Bought 2 vehicles from here. Serviced at dealerships near my residence. Services on time every time. Dealership Demontrond told me while buying vehicl Bought 2 vehicles from here. Serviced at dealerships near my residence. Services on time every time. Dealership Demontrond told me while buying vehicles I could take them to other dealerships! Never told me to call the number every time! I will never buy from them again and will make sure all my friends know of this scam. Told Bill that I can prove that both vehicles have been serviced from my records. He didn't care! Said warranty was voided. More

Here is how to void your former warranty If they recommend anything it must be done on your voided, period the end. The service advisor never said a word, so here's an idea. I am about If they recommend anything it must be done on your voided, period the end. The service advisor never said a word, so here's an idea. I am about to buy two Toyota trucks, NOT from demontrond More

Worst service ever Took my hummer in for a leak took 3 months to fix it insurance was paying for it so I got a rental for 1 month the other 2 months I had to rent out of Took my hummer in for a leak took 3 months to fix it insurance was paying for it so I got a rental for 1 month the other 2 months I had to rent out of pocket! They claimed a part was back ordered, but when I made noise it came in within 2 days! The parts did not look new to me I don't think they changed it. When I did get my truck back there was a rattling on the driver side like they left sone thing undone. When it started raining again the truck was now leaking again but from a different area. The service advisor was not working there no more another person had to help me, the manager was no help nor was the guy above him! They speak to you in a horrible manner and lies to your face! I am dealing with them nown trying to get this new leak from no way fixed and I am told that I need to pay money out my pocket for something I am sure they caused! I am renting a vehicle while my truck is there already 2 days I think I am going to call GMC next and if that don't work I am going to a lawyer no assistance from these people customer service is terrible and they cost you more than what was original. More

Service/Recall Recently I received a recall letter from GM on my 2004 Pontiac Vibe. I called the dealership the same day and was told that the part in question had Recently I received a recall letter from GM on my 2004 Pontiac Vibe. I called the dealership the same day and was told that the part in question had to be ordered. The service advisor said that the part would be in next and wanted me to call to see if the part had arrived. Now, I am the customer. Why should I have to call? Shouldn't the dealership call me and let me know when the part arrives? Needless to say they never called back. I waited a couple of weeks and called again. This time the service advisor that answered the phone said he would look into it and would call me back. Here it is two and a half weeks later and still no call. So I called GM and they arranged for Munday Chevrolet to repair the car for me. I guess that unless you have a major repair job that you don't count. More

Forever warranty is a scam Everything they said would be covered, all the reasons we should buy this pre owned vehicle and it was all lies. My car arrived there Monday to be ch Everything they said would be covered, all the reasons we should buy this pre owned vehicle and it was all lies. My car arrived there Monday to be checked because something was wrong with the battery. I asked if it was covered under the bumper to bumper extra warranty I bought because they said it would cover everything for 2 years, he said yes. I called everyday and they kept saying we haven't had a chance to look at it yet, that went on for 3 days. Finally I called again and got to speak to someone else. He checked on the car and said its the battery and that will be $275.00 plus labor. Are you freaking kidding me. So I called another place and I can get it for $174.00 so basically I am saving $100.00 yet I wasted so much on this so called warranty. What a rip off. Wish I could give the car back and go somewhere that at least tells the truth when you are buying the car and stand by what they say. More

Your bumper to bumper waranty When we bought the Chevrolet spark even though it was used the sales person said it came with a 2 year warranty. We were also told we could also buy a When we bought the Chevrolet spark even though it was used the sales person said it came with a 2 year warranty. We were also told we could also buy an extended warranty for an additional 2 years and the forever warranty which we did. However we had a battery problem and had the Spark towed to your location on Monday your service department didn't look at it till Wednesday and said the battery was not covered by the warranty, so much for the bumper to bumper warranty so says Mike your service tech. and David your service manager. Avery rude way to treat customers. 250.00 is what they said the battery would cost. and they didn't have any mark up on the battery. when we called auto zone. they had the battery for $145.00 I wish some one would clean house and get some honest people to work for your company More

Two Terrible Experiences So, I bought my used Cadillac based on the Warranty Forever thing they have going and brought it in for servicing twice. The first time was for a 75k So, I bought my used Cadillac based on the Warranty Forever thing they have going and brought it in for servicing twice. The first time was for a 75k maintenance check up. The Service Tech didn't know what that entailed. I guess he eventually figured it out. When it came time to pay, I was using a coupon from a coupon book I was mailed from the dealership. Apparently I'm the best customer they ever had and the only one who ever received a coupon book because he didn't know what to do with my coupon! Second visit I just wanted an oil change and tire rotation. I asked though if I need the Maintenance 1 service performed, if it was more than just the oil change. The Service Tech did not know what the Maintenance 1 service was. I had to show him a postcard I received from the dealership stating "You might need to have your car serviced with the Maintenance 1 service"! There were more issues but I'm not going to bore you with the details, all of which made the Service Tech look highly incompetent! At time of payment, the bill for just an oil change and tire rotation was $115.00!!!! I know it's a Cadillac but geesh! He said he didn't think that was correct and went out and spoke to someone. He came back and said, no, that's right because my car needed synthetic oil. They charged me over $12.00 for a quart of oil! Forever Warranty or not, I'm not going back to them!!! What ripoff artists! Oh, and I was the first customer in that morning and it took them 1 hour and 45 minutes! More

Bait and Switch...but I caught them before it was to late. Brenda Grappi Clarkposted to?DeMontrond Buick / GMC 11 minutes ago . Bait and Switch. Purchased a 2014 Buick Enclave on July 28, with le Brenda Grappi Clarkposted to?DeMontrond Buick / GMC 11 minutes ago . Bait and Switch. Purchased a 2014 Buick Enclave on July 28, with leather seats. When I came on August 1 to pick it up, the so called leather seats I had ordered were after market seats (which was never told to me) and completely covered front and back with puckered, and rippled leather everywhere. The leather was cut to short and was marked leather but had a foam like backing on it like vinyl. They had the car in the dealership "cooling off" . They told us to make it nice for when we got in it...it was really to cool off the leather in hopes that is would shrink. They did refund my money after I told them that if they were not willing to give me factory seats like I thought I was getting, then we were not taking possession of the car. We now were without a car, since they took back the lease on Monday, we had to literally walk down the street to rent a car for a week or so , so we can go look for another car AND worst of all my credit now shows a car on it that I dont own, at least until they can correct the paper work. AND I am very sure my credit score will go down because of all this. ...They tried very hard to pull a fast one on us, but we thankfully caught them. I only wonder how many others they have pulled this on...and how many more they intend to pull it on. Thank you for your time. I have submitted to BBB, FTC, and numerous consumer blogs. I have also submitted complaint directly to GMC. Not only am I going to go the extra mile to do all this...I have already STOPPED 2 sales by friends, since Friday...I'm on a role! The sad thing is, I have purchased 3 cars from them in 3 years, and referred 2 other people to them too...you would think they would have tried to make me happy. Can't fix Dumb and can't keep consumers quiet like the old days!!! More

bunch of bullies Never believe anything they said. They want to sell you their 100,000 miles 10 years warranty. After my poor experiences and harassed personally b Never believe anything they said. They want to sell you their 100,000 miles 10 years warranty. After my poor experiences and harassed personally by this dealership's manager , I immediately told all my co-workers what I suffered and humiliated. Here is some clues, #1> their 100k 10 year warranty isn't a lie, but from what I found from BBB Complaints, They refused to repair cars that under warranty at 2013/12/23. #2> they are dishonored by charging extra state inspection, and charged the state inspection again. #3>One client waited for 12 weeks for the repair and warranty work. I do my self a favor, said NO to this kinds of dealer loud and clear, and I will never walk in this dealership one again in my life. More