
DeMontrond Hyundai
Texas City, TX
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466 Reviews of DeMontrond Hyundai
Satisfied customer.. After moving down here from the northeast, we needed a Hyundai service center for the Santa Fe. Benny was our first contact. He went out of his way to After moving down here from the northeast, we needed a Hyundai service center for the Santa Fe. Benny was our first contact. He went out of his way to rectify our problems, concerns and repairs to our satisfaction. Benny is a credit to the organization. We'll be back and will recommend.... More
Service Department needs some serious employee evaluations! Benny is the sweetest! Daniel is the worst person I've ever had to deal with and he definitely does NOT belong in customer service. He was rude and he Benny is the sweetest! Daniel is the worst person I've ever had to deal with and he definitely does NOT belong in customer service. He was rude and he is the reason I never plan on having my brand new 2014 Hyundai Sonata serviced at Demontrond again. As previously stated my sales experience with Barbie was more then pleasant but the 3-4 visits after that were dreadful therefore I've switched all of my service needs to Ron Carter. I felt more like a burden sitting it your lobby then anything, which is absolutely unacceptable after purchasing a $25,000 vehicle from this establishment. More
Pleasant, positive purchasing experience at DeMontrond! The first person I spoke with at DeMontrond Hyundai was Jeff Cole, Sales Manager. I cannot say enough positive things about my initial, and subseque The first person I spoke with at DeMontrond Hyundai was Jeff Cole, Sales Manager. I cannot say enough positive things about my initial, and subsequent conversations with him. He went above and beyond to assist me in finding the vehicle I wanted, at the price I wanted, along with the package I wanted. He kept his promises regarding the Sante Fe Sport I purchased and I am extremely please with it. We actually met with Michelle today who handled the purchasing process expertly and with ease. Then finance man (I cannot remember his name) was also very nice, personable and efficient. I love the color of my Sante Fe Sport, (Jeff thought I would) the interior and amenities. I give DeMontrond an A++ and will be more than happy to recommend this dealership to all my friends, neighbors and family. More
Great Experience for First Time Buyer Had bad experience before and couldn't have picked a better dealership with better salespeople, and awesome manager that genuinely care about customer Had bad experience before and couldn't have picked a better dealership with better salespeople, and awesome manager that genuinely care about customer needs. Highly recommend More
Great experience in New Car Purchase. In the last 2 weeks we purchased 2 cars from DeMontrond Hyundai my 2nd Genesis and a Santa Fe. The people we worked with were professional and helpful In the last 2 weeks we purchased 2 cars from DeMontrond Hyundai my 2nd Genesis and a Santa Fe. The people we worked with were professional and helpful with all questions, they met our price and were very fair on our trade-ins. I will come back again for our next purchase and would recommend the dealership to anyone interested in a new car. More
Hands down best car-buying experience ever! I recently totaled my car and began the often dreaded car-buying process. I knew I wanted a new Hyundai Sonata, because I loved my old one. After expr I recently totaled my car and began the often dreaded car-buying process. I knew I wanted a new Hyundai Sonata, because I loved my old one. After expressing my frustration with a couple of terrible experiences at Hyundai dealerships in Houston, a friend of mine recommended DeMontrond Hyundai. Although I had to drive 40 minutes to the Texas City location, it was well worth it! Everyone we dealt with was professional and did not pressure me into anything. I would definitely recommend this dealership when making your next car purchase! More
Excellent Salesmanship Working with Andrew Sharp to buy a Sonata was the most pleasant experience I ever had when buying a car. Andrew was extremely friendly, well versed, Working with Andrew Sharp to buy a Sonata was the most pleasant experience I ever had when buying a car. Andrew was extremely friendly, well versed, and willing to help in any way he could; this also applies to his manager and other staff members. I actually felt like a family member before I Ileft the establishment. When I buy my next car, I will certainly go to DeMontrond and ask for Andrew Sharp. More
above and beyond Chris just went above and beyond to find the right car that works within my budget. He made the whole car buying process for me smooth and painless an Chris just went above and beyond to find the right car that works within my budget. He made the whole car buying process for me smooth and painless and helped my get into my very own first car. More
Keyless remote programming When I began a quest to get a keyless remote programmed I went to Demondtrond because it was close to where I live. But was so glad I did , the people When I began a quest to get a keyless remote programmed I went to Demondtrond because it was close to where I live. But was so glad I did , the people in the service dept. are helpful, and did have some trouble getting the security code for it because it would be the third remote for the car but they worked it out with hyundai and stuck it through to the end. I am 59 and have had to deal with dealership service many times, but have never dealt with people who were so helpful and concerned about making the customer happy especially the manager Benny. Thanks again guys will be dealing with you guys again. More
Service department is the WORST They are incompetent, uncommunicative, and just don't seem to genuinely care. My Hyundai Equus (a $60K luxury sedan!) was there due to multiple dashbo They are incompetent, uncommunicative, and just don't seem to genuinely care. My Hyundai Equus (a $60K luxury sedan!) was there due to multiple dashboard warning lights. They had the car for 29 days (giving it back to me twice, unrepaired, during that time) before finally towing it to Ron Carter to get properly repaired. Not once did their service advisors call with a status other than "it's ready to pick up", car was returned filthier than it was when they got it, appointments were not honored, paperwork was screwed up and not even provided, and advisors are apparently unpunished over such poor customer treatment. Dana McCans, the service manager, was the only one to communicate (after 19 repair days and much frustration on my part) but does not seem to hold employees accountable. General Manager Melissa Demontrond apparently doesn't care to improve her dealership; two phone calls went unreturned. Needless to say, my vehicle will be going to Ron Carter in the future after this months' worth of car drama. More