DeNooyer Chevrolet - Service Center

Disappointing service Multiple major electrical failures on 2017 Chevy Volt (And this after brakes totally failed at 3 months). In this instance, took car in with approx Multiple major electrical failures on 2017 Chevy Volt (And this after brakes totally failed at 3 months). In this instance, took car in with approx 34,000 miles on the odometer and picked it up 2 days days later with over 38,000 on the odometer. Miles matter because this is a leased car. Repeated phone calls to service agent we’re not answered and not returned. Someone from the dealership needs to explain and apologize to us. More

oil change, tire rotation and inspeciton Very slow service....an hour and 40 minute wait...only saving grace is that my salesman , Jason Hall, was their to chat with and help make the time se Very slow service....an hour and 40 minute wait...only saving grace is that my salesman , Jason Hall, was their to chat with and help make the time seem to go by faster. More

Best Automobile Service Department in the Area Service was done timely and properly. All employees were personable & professional. Can't ask for a better service department. Highly recommend this Service was done timely and properly. All employees were personable & professional. Can't ask for a better service department. Highly recommend this dealer to anyone who cares about their vehicle. More

my review the work was completed.the car sat for an unknown length of time before I was notified it was ready.not much of an inconvenience. the work was completed.the car sat for an unknown length of time before I was notified it was ready.not much of an inconvenience. More

High expectations fell flat! I have a Silverado 2500 HD (diesel) and went to DeNooyer because my prior dealership had a 2 week wait for service and a new GM had recently started t I have a Silverado 2500 HD (diesel) and went to DeNooyer because my prior dealership had a 2 week wait for service and a new GM had recently started there; one my family has worked with previously and been very happy with. When I arrived for my appointment, the service team member was confused on the cost of a diesel service and misquoted the amount I would be charged. Not only did the cost appear higher than other services I had received at my other dealership BUT, the cost ended up being almost $100 higher (Service called to inform me AFTER service was completed). There were other issues as well during my 30,000 mile service. 1 - I SPECIFICALLY told the service team NOT to rotate my tires; I had it done within the last few weeks and did not need them rotated and did not want to pay for it. 2 - After rotating my tires anyway, they did not reset my tire pressure properly (front & rear tires have 5-7 psi difference) so now I need to likely have my tires rotated back to where they were or, at minimum, reset the tire pressure. 1 - All service team members should be familiar with the difference between diesel and conventional service needs and costs or there should be a diesel only section. 2 - Service needs to improve their attention to detail. Even if I wanted my tires rotated (I did not), they need to ensure that the tire pressures are reset once the tires are rotated. 3 - When I picked up my truck, they tried to send me to the wrong spot to get it; fortunately, I had seen it as I walked in and was able to correct them. OVERALL, in my FIRST visit to DeNooyer, I was very unsatisfied and will likely not return or recommend service to anyone else. More

Great Everyone was very helpfull &friendly.Will make sure to use the service dept.for the length of time I keep my truck and with next one. Everyone was very helpfull &friendly.Will make sure to use the service dept.for the length of time I keep my truck and with next one. More

It took 1-1/2 hours for an oil chnage after a 1-1/2 drive. From all appearances the waiting room was full for the 1-1/2 hours I was there. Perhaps DeNooyer should hire more service staff or spread out appoint From all appearances the waiting room was full for the 1-1/2 hours I was there. Perhaps DeNooyer should hire more service staff or spread out appointments. Also, parking for service is always horrendous. I did find DeNooyer to have the best selsction when buying a vehicle but traveling for routine service is unlikely. More

Appointment for recommended service on my lease vehicle Appointment scheduled for 1015am checked in at service desk, friendly, courteous. The walk to the waiting area we did need to dodge parked cars and Appointment scheduled for 1015am checked in at service desk, friendly, courteous. The walk to the waiting area we did need to dodge parked cars and cars being moved out of the bay, I would definitely say that method or path that customers have to take to get to the waiting area should be changed. The waiting area is not big enough , jam packed room . It was about a 2 hour wait for oil change and tire rotation, Matt did apologize for the long wait time. I would consider the first appointment of the day for future visits. More

Expensive Jon Cordi is always pleasant and honest with you when he tells you how much something is going to cost. Service is great but the price for labor is ve Jon Cordi is always pleasant and honest with you when he tells you how much something is going to cost. Service is great but the price for labor is very expensive. Recommend for smaller fixes unless you have the money to drop For one visit. More

Awesome Service I usually don’t fill out surveys but this one is necessary. I received a recall notice on my truck not only did the dealership notify me but got me i I usually don’t fill out surveys but this one is necessary. I received a recall notice on my truck not only did the dealership notify me but got me in on the same day to get it taken care of. John Atwood great service representative- really goes above and beyond in making customer experience positive! Great job guys More