DeNooyer Chevrolet - Service Center

Good work but not understanding of a pitcular situation At 17k miles rear brakes were defective. I believe this should been warranted by gm or dealer This was. A safety issue! The last traverse was same At 17k miles rear brakes were defective. I believe this should been warranted by gm or dealer This was. A safety issue! The last traverse was same problem but was warenteed This time I was told that due to extreme weather conditions in the northeast this happens Does that mean I need a break job every 2 years There is only 17k miles on the vehicle That is bs I have been buying cars from denoyer for 30 years. This past week for my truck. My wife’s business van and the traverse I have spent more than6x I think denoyer should have stepped up and helped I’mnot happy More

Service by DeNooyer Chevrolet was quick and painless! I went for an oil change and tire rotation. Everyone was pleasant and we were out in under an hour and a half. Included inspection, fluid checks and I went for an oil change and tire rotation. Everyone was pleasant and we were out in under an hour and a half. Included inspection, fluid checks and fills. More

Oil change, tire rotation and fix the tailgate lock I had a 10 a.m. appointment and when I came back at noon they hadn't even touched the truck yet. I informed them that I had to get my grandson off the I had a 10 a.m. appointment and when I came back at noon they hadn't even touched the truck yet. I informed them that I had to get my grandson off the bus at 3 and my truck had to be ready. I got a ride home and they called me around 2:30 and told me I needed an oil cooler engine in addition to the work they were going to do. I told him I'd hold off on that for now. They sent somebody to get me around 4:30 and my truck wasn't ready until roughly 5:00. I had to tell my daughter to leave work early to go get her son because my truck couldn't be ready in time. I had everything done except for the oil cooler engine. divisor told me that was covered under warranty and to bring it in next week. I called this morning and I was told that it wasn't covered under the warranty and that it would cost roughly $400. I bought my truck almost 3 years ago (2 weeks shy) and I put 23000 miles on it. It had 11,000 miles on it when I bought this 2013 pickup. so I have to do some research and decide if I want to bring it there or not to have the work done. The thing that I'm most upset about is being told that it was covered under warranty and then getting a phone call this morning saying it wasn't. Also having to call my daughter and make her use her vacation time because a 2 hour job took 7 hours. I'm not one to complain but this was totally unacceptable and I may go to the other Chevy dealer (DePaula Chevrolet) that is actually closer to my house. More

Service Counter Needs Help Have purchased many vehicles here over the years & service dept has gone downhill. Customer service does NOT seem to be the priority they claim it is Have purchased many vehicles here over the years & service dept has gone downhill. Customer service does NOT seem to be the priority they claim it is-on several occasions. More

Service Went for scheduled maintenance, I was told of a few additional issues but not pressured to have them fixed ASAP, which I appreciated. The service depa Went for scheduled maintenance, I was told of a few additional issues but not pressured to have them fixed ASAP, which I appreciated. The service department always does a great job. More