DeYarman Ford

I tried to get an express oil change. I was told it would not take too long. After 45 minutes, they had not done anything so I left without getting anything done. I was told by an empl I was told it would not take too long. After 45 minutes, they had not done anything so I left without getting anything done. I was told by an employee that they had a tire special, so they were busy doing tires first. More

Had a good experience with purchasing a new vehicle. Everyone was helping and made sure I had the help I needed. Everyone was helping and made sure I had the help I needed. More

Patrick figured out what we wanted and gave us options to consider and the guy knows his truck inside and out. Colin was a straight forward business negotiator that handled the negotiation in a professional consider and the guy knows his truck inside and out. Colin was a straight forward business negotiator that handled the negotiation in a professional manner. Bruce in service, knows me and my vehicles and communicates in a clear and concise manner that I trust and value. He doesn't try to xx me or oversell me stuff that I don't need. xxxx good team. More

I purchased 6 discounted oil changes when I bought my truck from Deyarman. When I went in for the last of my 6 oil changes, I was told that I didn't have any oil changes remaining, but I knew I had 1 lef truck from Deyarman. When I went in for the last of my 6 oil changes, I was told that I didn't have any oil changes remaining, but I knew I had 1 left. At each of the last three oil changes, this issue has come up and I always had to go and get my paperwork to show them that they were wrong. Two oil changes ago they told me they had a new computer program and all of the pre-paid service changes had not transferred correctly. During the oil change, the Service Department saw that my tires were not wearing evenly and so they did some additional inspection and found that I needed some front-end parts. The cost was estimated to be about $1100. I decided to set up an appointment to get the front-end work done and also take advantage of a tire special that they were going to have the following week and replace all 4 tires. Later that day, I was called and told that my extended warranty would probably cover the front-end work. During that conversation, I made the comment that I probably should go ahead and get fuel filters changed if I wasn't going to have to pay for the front-end work, but I didn't say to do it because we weren't sure that the front-end was going to be covered just yet. So, I took my truck back on the following Tuesday to get the front-end work and the new tires and I was told that Ethos had approved the work under warranty. The fuel filters were not discussed before I left the dealership. I didn't receive a call about the truck being done late in the afternoon, so I just caught a ride with my wife to the dealership when she went into town. I was told that the truck was done but the paperwork wasn't finished, and the warranty work needed another signature before the vehicle could be released. So, I then was told that I would be called the next morning as soon as the sign off took place. Shortly after 12 noon, I called to see why I hadn't been called yet and got no answer so I left a message. Two hours later I called again and ended up leaving another message. I waited about 15 minutes then asked my wife to just take me to the dealership. When I arrived, they apologized for not calling but they were still waiting for a signature! I was told that they would release my truck since everything showed that the warranty work was approved. I was told that the oil change expense was erased but then I saw that they changed the fuel filters, and that $314 expense was added to my tire bill. After a brief discussion over that, I let that issue go because I was going to get the filters changed elsewhere soon anyway and I could understand how it got mixed up in the earlier conversations. Then came the paperwork, nothing simple about that! The only way I knew what my total was, was a note in the lower left corner on one of the pages. The paperwork showed my total to be about another $900 but they said that wasn't right. They said their system just makes them do it that way. I am glad that my prepaid oil changes have been completed so that I can go elsewhere, except for my warranty work. My issues with this dealership and their service department issues over the years have worn me out! More

Big shout out to Rick and Felicia who made my fast lane visit so easy. Friendly and efficient service both times I took my car in. The whole process was flawless. Comfortable waiting with Fox New nice i visit so easy. Friendly and efficient service both times I took my car in. The whole process was flawless. Comfortable waiting with Fox New nice instead of the usual CNN. Spotless bathrooms. I have to drive an hour to get to this dealership and it was well worth the drive. Thanks so much--I'll be back! More

Thank you for helping me take care of my vehicles in such a timely manner! a timely manner! More

Fast and friendly service was greatly appreciated. Service team found a couple more issues that I was not aware if and took care of them. Service team found a couple more issues that I was not aware if and took care of them. More

Great service. Quick and fast and well done.. we’ll be back again and again. Quick and fast and well done.. we’ll be back again and again. More

So far, very positive. We are pleased with our vehicle and the knowledge of Colin. We are pleased with our vehicle and the knowledge of Colin. More

Always friendly, efficient and trustworthy. The mechanics tell me about problem areas and give me an estimate if it needs fixed that day. The front desk crew keep me informed about progress on The mechanics tell me about problem areas and give me an estimate if it needs fixed that day. The front desk crew keep me informed about progress on the repair front. I'm pleased with DeYarman Ford's work and attitude towards keeping me on the road! More