Delray Genesis

Incompetent mechanics. Horrible management. Let me start by saying I don't have an axe to grind. I've owned a Hyundai for 25 years. Since 2000. After I made an appointment Horrible management. Let me start by saying I don't have an axe to grind. I've owned a Hyundai for 25 years. Since 2000. After I made an appointment, I brought my 2011 Hyundai Sonata to Delray Hyundai Genesis. It took me over 90 minutes to drop the car off. Why bother with an appointment? I brought the car for one thing, there was a clicking sound in my steering column, they had to replace a clamp. (I believe that's what they said was the likely problem.) After ten days they said to come to pick up the car. They said they took care of a bunch of recall stuff. And then gave me the invoice which was for zero dollars. I said that it can't be right, they insisted it was. I got in the car and within the first 50 feet of driving I could tell they didn't fix the only thing I asked them to fix. I couldn't go back and spend another hour because I had to get back to work. I called on the road and after getting tossed around to multiple people the woman at the service desk said I told them not to fix the steering problem, so they didn't order the part. Why would I tell them not to order the part for the only thing I asked them to fix? They said OKAY and they would order the part. Another ten days went by and they called me again to tell me the part was in. It was Friday and said the mechanics don't work on this type of stuff on the weekend but he would instruct the service desk to take my car on Saturday so I could be taken care of on Monday for the inconvenience. I decided to wait until Monday to drop the car off. I called multiple times on Tuesday to get a status update. Spoke to the same woman twice. Each time she could not give me an answer and promised me a manager would call me back. Nothing. I called two more times on Wednesday. Same exact outcome. Spoke to someone, couldn't give me an answer. A promise to have a manager call me back. Nobody took the time to call me. On Thursday, I called three times. Again, spoke to someone at the service desk - this time she at least acknowledges she spoke to me previously, each time she promised to have someone get back to me and give me an update. Nothing. Friday, I waited until lunch, no luck. Same unanswered circle. Then finally I get a different answer. Your car is done. But - they need to run diagnostics for a recall, and it would cost a few hundred dollars. I said no. I just want my car back at this point. I picked up my car, they made me sign the invoice stating that I turned down the diagnostic. To say this was ridiculous and I just want to get out of there would be an understatement. Then I got home, and I noticed two things: My taillights don't go off after I shut the car off, and my rims were painted black. You can't make this stuff up. I start calling the service desk (roughly 4:30). No answer. I know they are there because they told me the latest, I could have picked up my car was 6. And I literally just left. Finally, someone gets on the phone to tell me she explained to me about the taillight problem. No, she didn’t. Why would I leave the dealer if my taillights won’t shut off? Especially since they were fine before I gave them my car. Then another manager, I believe his name was Mathew, starts to go in circles. “Your taillights won’t go out because we couldn’t run the diagnostic. We need to run the diagnostic because your car battery died. Your car battery died because the passenger airbag light wouldn’t go off.” At this point if I wasn’t in disbelief I would have found this funny. I then shifted and asked why I couldn’t get anyone to call me back. I mentioned I must have called at least eight times. He looked at the call log and said, “oh yeah it looks like you did.” But he still didn’t give me an answer. It was Friday afternoon and they promised to give me a call on Monday. They didn't. I ended up taking my car to a mechanic and he told me they broke brake pedal switch, I’m still confused about how or why they painted my rims. I have to fix them next. More

Andrew K. in the service department is very helpful and accommodating when I need a loaner vehicle so I can get to work on time. The follow up phone call the n in the service department is very helpful and accommodating when I need a loaner vehicle so I can get to work on time. The follow up phone call the next day was a nice touch (I wish I got her name). The Hyundai warranty is the best! More

The service department is horrible. Over three hours for a simple oil change. This is with a an appointment. Go somewhere else and save yourself a day of frustration. Over three hours for a simple oil change. This is with a an appointment. Go somewhere else and save yourself a day of frustration. More

Very efficient and knowledgeable. Gave us a good deal on the new car and our trade in Gave us a good deal on the new car and our trade in More

Had a horrible experience! Alan Silverman and his manager were rude and disrespectful. I was there in January and was looking to get my 4th Genesis. I have a 840 credit and the Alan Silverman and his manager were rude and disrespectful. I was there in January and was looking to get my 4th Genesis. I have a 840 credit and they acted like I was not worth of their time. I have a brown skin and they treated me like a homeless person. I felt very discriminated. I will never go back. More

I am beyond disappointed with the service I've received from Genesis of Delray Beach. I purchased my 2023 Genesis from this very dealership just over a year ago, and the experience since then has been a n from Genesis of Delray Beach. I purchased my 2023 Genesis from this very dealership just over a year ago, and the experience since then has been a nightmare. My wife and daughter were recently out shopping when the car's electronics completely died. Being barely a year old, I had it towed to the Delray Beach service department. Their response? They didn't have a technician available and wouldn't even look at it for six weeks! When I inquired about a loaner vehicle, I was told they didn't have any available. Their attitude was dismissive and uncaring, essentially telling me to deal with it. They suggested I take it to the West Palm Beach Genesis, a 30-mile drive. I managed to jump-start the car with a backup battery and drove it home. I then made multiple attempts to contact the West Palm Beach dealership, but they never answered their phone. I even drove up there, only to find the gates closed despite their posted business hours indicating they should be open. Forced to drive the car as-is, I had to jump-start it roughly every ten starts. After the excruciating six-week wait, I returned to Genesis of Delray Beach, hoping they would finally address the issue. My frustration was immense. I drove to the dealership and explained the ongoing problem. The service staff were again completely unhelpful, more interested in their phones than assisting customers. I waited for nearly an hour (50 minutes) before asking the same service representative at the front desk how much longer it would be. She acted as if she'd never seen me before, asking me again if I had an appointment. At that point, I'd had enough. I handed her my keys, wrote down my name and number, and walked out. This dealership clearly doesn't value its customers or honor its warranty obligations. I would strongly advise anyone considering buying a Genesis, or especially having their Genesis serviced at this location, to take their business elsewhere. More

Upon driving in Jason brought us inside to introduce us to our Service Advisor. Wes asked us into his office when he was finished with his phone call. He listened to the items I wanted checked and this was to our Service Advisor. Wes asked us into his office when he was finished with his phone call. He listened to the items I wanted checked and this was the first service on our 2023 GV70. Service was very busy so I would need to make a future appointment for an in-depth analysis of the item needing to be investigated. Wes was easy to work with. My complaint is that when I made this appointment in late August I requested a loaner. On November 11 I called to confirm my appointment with a loaner car. On November 12th after approving the service the dealership had no cars for me. How did this happen since I checked the day before that all was listed? Wes came thru and provided a ride to my home and to get back to the dealership. Wes also put a rush in so that my vehicle would be completed this same day. This was my first experience with this dealership‘s Service. For having a problem arise with the Service Room packed with people, Wes did a good job of taking care of my situation. I'm going back when my vehicle needs service and I will request Wes. More

The Management needs to listen to their customers and fix the obvious problems with their service department . Two to theee weeks to get an appointment for service, person that answers the phone for service the obvious problems with their service department . Two to theee weeks to get an appointment for service, person that answers the phone for service appointment doesn’t even ask what the customer wants to have done,The only positive about my visit today was Wesley did a great job and was very helpful. You need more employees like him. I will never buy another car from this dealership due to three years of no improvement but I will buy another Genesis from another dealership. More

Busy shop so plan ahead was very satisfied with my Repair. My service advisor was most helpful and understanding with my needs . Repair. My service advisor was most helpful and understanding with my needs . More

Constant issues with Service Department at this Dealership. Absolutely no response when attempting to schedule maintenance via their website. Even after calling them, parts required special order Dealership. Absolutely no response when attempting to schedule maintenance via their website. Even after calling them, parts required special ordering despite being informed the parts would be needed. If I purchase another Genesis, it definitely won't be from them. GV 80 is nice, though... More