Dennis Dillon Chrysler Dodge Jeep Ram - Service Center

Service Department was great, got my vehicle in on time and actually got the job done faster than I expected, all service writers were attentive to my needs and kept me well informed. and actually got the job done faster than I expected, all service writers were attentive to my needs and kept me well informed. More

Absolutely wouldn’t recommend them to fix anything with your vehicles. We had our truck brought in for a recall and we wanted the recall fixed and hoped it would fix the truck. They ran a diagnostic and sa your vehicles. We had our truck brought in for a recall and we wanted the recall fixed and hoped it would fix the truck. They ran a diagnostic and said there were other things wrong with the truck. But we did not ask them to do that. Only to fix the recall. We went to pick up the truck and they charge me a $200+ diagnostic fee. When again, we DID NOT ASK FOR THAT. Also, before running the diagnostic they should have called and asked if we wanted that done. Oh and it would be $200. The quote to fix the “other problems” was $3,000 for just labor. AN ABSOLUTE JOKE. And the girl at the desk was absolutely rude and put it in stone we will never do business with them again. More

I bought a brand new truck in 2017. Every time I try to schedule a service it takes over a month to get a return phone call. I’ve tried at least eight times in the last two weeks with n Every time I try to schedule a service it takes over a month to get a return phone call. I’ve tried at least eight times in the last two weeks with no luck even after leaving messages with managers very poor service. More

Done with Dennis Dillon! Our relationship with Dennis Dillon, Caldwell, Idaho has been interesting. Purchased new Ram Big Horn in late 2016, traded a 2015 Toyota Tundra. We Our relationship with Dennis Dillon, Caldwell, Idaho has been interesting. Purchased new Ram Big Horn in late 2016, traded a 2015 Toyota Tundra. We were not overwhelmed with the deal but accepted the terms as fair. About two weeks later we were contacted by the General Manager and asked to stop by as there were details of the trade that needed to be cleared up. Turns out that Dennis Dillon, when getting the payoff for our trade used the wrong figures... We still owed about $2000. We said too bad, their error. Unfortunately, hidden well within the volumes of documents is a clause that makes the buyer liable for any errors despite the error was on the part of the seller. Dillon refused to accept any responsibility, refused any attempt at compromise. We paid the difference. Fast forward: Although vowing to never purchase form Dillon again, out of convenience we continued to utilize the Service Dept. For recalls, etc. Generally, recall parts were ordered and we awaited a call to advise of replacement schedule, at our persistence, eventually most upgrades were implemented. Most recently (last 30 days) we began noticing rear-end noise when shifting from drive to reverse. After some reluctant coordination Dillon agreed to look at it. Turns out differential is out, parts to order, cannot drive. A week later repairs done. 150 miles later, noise and shifting issues reappear. Returned to Dillon and aftre considerable discussion was advised that everything was normal and nothing more could be done...Advised to drive it until it gets worse or completely fails, then they could do something. Last week I called left a message for the service advisor handling our issues thanking him for his patience in dealing with out issues and advised that we were experiencing vibration in the drive shaft, would he please call so we could discuss. NO response. We have taken to another mechanic and discovered the drive shaft and u-joint have been incorrectly installed resulting in vibration at all speeds which will eventually result in excessive third member and differential wear in addition to uncomfortable driving conditions. We are done with Dennis Dillon More

Bad business Order the part from them old couple weeks ago when it showed up they had put in a used piece that had been glued back together was complete trash call Order the part from them old couple weeks ago when it showed up they had put in a used piece that had been glued back together was complete trash called the service center the street told us that we were liars and that we had switched out the bad for the good and sent them are trash back would not ever deal with this kind of company again went straight to the manufacturer the manufacturer apologized said it wasn't even the the part we had ordered would not recommend this place to any to anybody with that kind of poor customer service More

wont set up appointments called multiple times and submitted more than once online for a request to test drive and make an appointment to buy a vehicle. I did not receive any called multiple times and submitted more than once online for a request to test drive and make an appointment to buy a vehicle. I did not receive any call back nor an email to try and set up any type of appointment. I even stated i was very interested but don't have the free time to just go down there and shop around for cars. would not recommend to anyone. More

lack of care I first called over 2 weeks ago to purchase a truck I had it all picked out. Did what they said and they said they would get back to me. I have been p I first called over 2 weeks ago to purchase a truck I had it all picked out. Did what they said and they said they would get back to me. I have been put off 4-5 times. they never answer the phone or call back. I wrote them online and have called over 10 times now. Nothing! don't even begin to think they care about your business unless you are there in the show room. If you are tring to buy or get customer service and your not face to face you got no chance. Now, I belive the truck i was going to pay 70% cash for is gone. By far the worste dealer i've ever dealt with. Thanks for nothing Dennis Dillon More

Horrible customer service Good Luck when it comes to trying to schedule Service. I have never gotten a call back. I have to call multiple times its ridiculous doesnt matter if Good Luck when it comes to trying to schedule Service. I have never gotten a call back. I have to call multiple times its ridiculous doesnt matter if you give them a week to call you back it doesnt happen. I made my purchase in Feb this year - My sales person was awesome but service advisors - forget it. Take your business somewhere else - I absolutely regret giving DDRV my business! More

charge you, and repeat Service at this dealer is done poorly. They use cut-rate parts (with lifetime warranty), and then charge you the diagnostic and labor when they fail. Service at this dealer is done poorly. They use cut-rate parts (with lifetime warranty), and then charge you the diagnostic and labor when they fail. Such a scam. Poor company. Do not use. More

Truck service & engine light. We had a scheduled maintenance service & an engine light on. They went above and beyond the normal. Two days later we were getting ready to connec We had a scheduled maintenance service & an engine light on. They went above and beyond the normal. Two days later we were getting ready to connect to our 5th wheel when another engine light came on. Dominic rescued us before then rescued us again. Totally separate issues. He got us in and out the second time in a couple hours. Thank you Dennis Dillon. More