Dennis Dillon Mazda-Kia - Service Center

I do not recommend Dennis Dillon to service your car. I took my 2023 Kia Serrento in for a second opinion after having an alignment done at Kendall Kia of Nampa. I started hearing a rumble sound coming I took my 2023 Kia Serrento in for a second opinion after having an alignment done at Kendall Kia of Nampa. I started hearing a rumble sound coming from the left front side of my car after Kendall realigned my car. I explained to Dave that the noise is heard when accelerating going 60+ mph which gets worse at 80+ mph. I requested to have my front left suspension inspected. We had the tires rotated and balanced at Midas, where I got new tires. Midas and I worked together to make sure the problem was not a tire problem. The maintenance tech and maintenance supervisor stated they could not duplicate the problem. I then requested to go on a drive with either the maintenance tech or supervisor and was told no because at this point there has been 2 maintenance advisors, 2 maintenance supervisors, and 2 maintenance techs that could not duplicate the problem and are very confident that my car was fine. Dave also stated that they put my car on the lift and shook down the tires everything was tight and good. Fast forward to 2/10/2025, I brought my Kia to Stone's Kia for a 3rd opinion. The service tech not only duplicated the problem while on a ride with my husband and myself, but he also identified the problem. The problem is the transmission needs to be replaced. More

Between the two KIA dealers in the Treasure Valley of southwest Idaho, Dennis Dillion is head-n-shoulders above the other dealer’s service department. #1. Their pricing is competitive with independent r southwest Idaho, Dennis Dillion is head-n-shoulders above the other dealer’s service department. #1. Their pricing is competitive with independent repair/service shops. #2. They answer text messages and emails promptly. #3. They make appointments again via phone, text or email and they offer flexible scheduling options #4. When performing service or maintenance they provide a video of your vehicle showing important areas that are in good working order and items that require attention. #5. They typically have a minimum of 4 or 5 Service Advisors so when you pull into their service department there is no waiting on an employee. #6. If a defect or a failed component is suspected, they will engage with the appropriate vehicle manufacturer for further analysis. #7. The service waiting room is spacious and accommodating. #8. Lastly, I cannot over emphasize how impressed I’ve been working with Harry Rood (Service Advisor). Harry has great communication skills and is always available to answer questions. Harry provides information that is concise, straightforward and timely. More

Maria in the service center is great! She got me in quick, was very professional, and made the whole process convenient. Thank you! She got me in quick, was very professional, and made the whole process convenient. Thank you! More

I went in for two problems. The back hatch wasn't opening and the Bluetooth on my phone wasn't connecting. The service advisor told me a vehicle upgrade would fix both problems. The back hatch wasn't opening and the Bluetooth on my phone wasn't connecting. The service advisor told me a vehicle upgrade would fix both problems. Needless to say I had to pay 200 for a diagnostic check which ended up showing the back hatch assembly was bad. I agreed to pay 500 if that was really the problem, they reassured me it was. One day went by with no communications so I called to find out the service advisor was fired. Somebody should have communicated that news with me but instead I was left hanging. A new service advisor was assigned and told me the repairs were due to happen the next day. The new part didn't fix the issue so they said it was going to cost me another 1100 for a new fuse panel. I wanted the hatch assembly to be removed and the old one back in and they said that wasn't possible, I had to pay for it regardless if it worked or not. I felt trapped and not wanting to waste 500 dollars I agreed to go another 1100 just as long as the fuse panel was going to be the final solution for the fix. I was told that they exhausted all other possibilities so it had to be the cause. It took a week to get the part in but finally got the car and a bill for 1600 dollars. Even though everything I went through the manager said that he couldn't lower the cost more than 125 dollars regardless of how long it took to get the car back and not getting the price I was originally quoted. BUYER beware Dennis Dillion Kia on Fairview service department is NOT to be trusted. More

Please do not leave your car at this dealership for repairs, they are not trustworthy and will break things and say that it was not them. They broke my passenger side front window while it was in their repairs, they are not trustworthy and will break things and say that it was not them. They broke my passenger side front window while it was in their facility and said that there was no way anyone from their shop could have broken the window and it could only be a high-speed rock chip embedded in the window, who even knows how that's possible. When I spoke to their Repair Manger and mentioned that I might have to take this to small claims court to get them to pay for my window he said it was fine because he is familiar with the process because he goes to court at least once a month. Please do not take your car to any of the Dennis Dillion dealerships for repairs, you will regret it! More

Worst Kia dealship ever! The service guy couldn't even answer a simple question. I was completely ignored after they tried to rip me off. They don't truly care about the car The service guy couldn't even answer a simple question. I was completely ignored after they tried to rip me off. They don't truly care about the car owners. My car needs a complete engine replacement at 85,977 and they tried to act like it was normal. Worst customer service. More

Excellent service by Tyler Sanderson. Honest and friendly and maintained my vehicle to the highest standard. Very fast service too! Honest and friendly and maintained my vehicle to the highest standard. Very fast service too! More

Zach in service was phenomenal! Very friendly and fast service. Such a great experience I will be back to purchase through Dennis Dillon service. Such a great experience I will be back to purchase through Dennis Dillon More

My service appointment was on time, efficient, and finished sooner than expected. David had good communication. finished sooner than expected. David had good communication. More

I was warmly welcomed and my needs were met efficiently and promptly! Service was outstanding! and promptly! Service was outstanding! More