Dennis Eakin Kia

Recall alert fixed Called for a recall on my vehicle. They were able to see me right away, the time expected for the fix was 1 hr I was only there for 35 minutes before Called for a recall on my vehicle. They were able to see me right away, the time expected for the fix was 1 hr I was only there for 35 minutes before it was completed. They also provided me with a complementary multi point inspection. The receptions was great and very friendly even walked me to my car. More

Excellent My person had such an excellent attitude toward helping me, I hope I get him all the time. I can't think of his name . But I will remember his face! My person had such an excellent attitude toward helping me, I hope I get him all the time. I can't think of his name . But I will remember his face! More

Great I was in and out in the time frame I was told. Very pleased with the service. Made an appointment to have oil change done I was in and out in the time frame I was told. Very pleased with the service. Made an appointment to have oil change done More

Disappointed I purchased a 2014 Kia Sorento on April 13, 2019 from this dealership. Drove from TX to TN and noticed the brakes were weird. Took the car to the Kia I purchased a 2014 Kia Sorento on April 13, 2019 from this dealership. Drove from TX to TN and noticed the brakes were weird. Took the car to the Kia dealership in Kingsport, TN for them to tell me that it's too dangerous for me to even drive and it's going to cost me about $1000 for all new brakes, caliper and roters (sp?) & an alignment. Thanks Dennis Eakin Kia for putting my life in danger. This car should have been been inspected. I even told the salesperson Karl that it needed an alignment and nothing was done. All he cared about was making the sale, not the safety and welfare of the customer Thanks a lot!! More

Excellent customer service I enjoy the customer service which is what keeps me bringing my Ford back,. Desi Prosser is an excellent person and always makes me and my wife feel l I enjoy the customer service which is what keeps me bringing my Ford back,. Desi Prosser is an excellent person and always makes me and my wife feel like not only as valued customers but as good friends. To me that speaks volumes over other companies. More

Excellence in sale and service Anthony and Chris made the buying painless and transparent. Explained what I wanted and they took care of all the details. Only had to sign and drive Anthony and Chris made the buying painless and transparent. Explained what I wanted and they took care of all the details. Only had to sign and drive away. Thank you Kimberly for have a great crew with excellent customer service. More

Awesome location I came in to have my oil change and was advised there was a recall on my car. Everything was explained to me perfectly. Staff in the service area are I came in to have my oil change and was advised there was a recall on my car. Everything was explained to me perfectly. Staff in the service area are always pleasant and fun to talk too. More

Service Department Top Notch I have been in the Killeen area for a year now and have been using the service department at Dennis Eakin Kia during this time. The customer service i I have been in the Killeen area for a year now and have been using the service department at Dennis Eakin Kia during this time. The customer service is amazing!! They always check for recalls each time I call for service. The waiting area is super comfortable and they offer refreshments while you wait. I am going to miss this place when I leave next week! More

Bought used KIA Love my KIA!!!!! It was a pleasure to work with James Mills. The process was fast and easy thank you for the great experience at Kia Love my KIA!!!!! It was a pleasure to work with James Mills. The process was fast and easy thank you for the great experience at Kia More

Easy to do business It was nice to be able to schedule my service on line - drop off my vehicle - get a phone call when it was done. Picked it up...... Liked that it was It was nice to be able to schedule my service on line - drop off my vehicle - get a phone call when it was done. Picked it up...... Liked that it was just easy. My Service Advisor Billy was so very nice and listened to my concerns. He also made my visit "easy". More