Destination Kia - Service Center

Before meeting Jonn I would rate it a 2. After meeting John it went up to a 5. He helped me more in one day then then the other 2 men I was dealing with did in 7 weeks of having my vehicle. After meeting John it went up to a 5. He helped me more in one day then then the other 2 men I was dealing with did in 7 weeks of having my vehicle. I want 7 weeks without a vehicle because they would not give me a loaner. After having to take my vehicle back and meeting John this time I was able to get a loaner while getting my vehicle fixed. I will highly recommend John to my family and friends before the other 2 I had to deal with. Just telling the customer what they want to hear and doing nothing to really help the situation like not giving a loaner for transportation doesn't sit to well. John came through for me he told me what every customer wants to hear (I'll take care of you). And follow through with action. Thank you John for all your help . Your the best. Laura loftis More

Excellent Service. Raymond was great to eorl with; kept me up to date and got me a loaner when the repair went into a second day. Raymond was great to eorl with; kept me up to date and got me a loaner when the repair went into a second day. More

I have received a response from Jim Almindo of Destination Kia. My car is going back in and he will be the contact person handling my vehicle. I appreciate the contact and hope this can be resol Destination Kia. My car is going back in and he will be the contact person handling my vehicle. I appreciate the contact and hope this can be resolved. I am already out $1500 between tows, rental car and fee I paid to the shop. I am keeping my fingers crossed. More

Today I waited 3 hours for an inspection. I understand they are busy but really!! And of course there’s always something your car needs it’s never everything is good today. I had an appoin I understand they are busy but really!! And of course there’s always something your car needs it’s never everything is good today. I had an appointment at 1:00 and left at 4:00 for an hour n ahalf appointment . Did everyone there have an appointment for 1:00? It’s ridiculous!! More

It amazes me that I write a review about my horror story at Destination Kia and I never get a response or a phone call. I guess they only respond to the good reviews. Shame on you Destination Kia! I spoke w at Destination Kia and I never get a response or a phone call. I guess they only respond to the good reviews. Shame on you Destination Kia! I spoke with another Kia dealership and they could not believe it. How do you people sleep at night. Making a formal complaint with the owners of Destination Kia, Better Business Bureau and NYS Attorney Generals Office. More

Service department is terrible. Zero customer service skills. They don't answer their phones or return calls. Zero customer service skills. They don't answer their phones or return calls. More

The worst experience I have had with a dealership. Bought my 2019 Certified Pre-Owned Kia Forte from Destination Kia in 2022 and have extended warranty 10/100,000. My car overheated on 6/21/25 and had Bought my 2019 Certified Pre-Owned Kia Forte from Destination Kia in 2022 and have extended warranty 10/100,000. My car overheated on 6/21/25 and had car towed to Destination Kia. Marshall was my service person. He told me car would be looked at in a week. They ended up looking at it within 2 days. Great…I thought. I was sent a video inspection stating water pump failure which blew head gasket and they recommend a new engine with a price tag of $7,000 plus. I tell Marshall I hve extended warranty and he said he will call warranty company and they will send someone out to inspect the car. I wait a few days and no response from Marshall. I must have called him 10 times with no response. He finally calls me back and said he’s waiting to hear from warranty company. I keep waiting and still no call from Marshall. I decide to take matters into my own hands and call the warranty company. The warranty company tells me they were never contacted by Destination Kia and a claim was never opened. It was now 13 days since my car was initially looked at by Destination Kia. I call Marshall and as usual he is busy and can’t get on phone. I tell receptionist to let Marshall know that he never called warranty company. I called warranty company back later in the afternoon and they said Destination Kia just called to make a claim. The warranty company goes to inspect vehicle and they were told it needs a new engine. The inspector said this was called in as a water pump issue and not a new inspection. Warranty company wants it torn down to point of failure. Destination Kia wants to charge $2000 to tear down with no guarantee that it will be covered. So I could potentially be looking at $2000 tear down and $7,000 for an engine bringing total to almost $10K. I had my car towed out of the dealership and brought to my house. Even the tow company had a bad experience when picking up the car. I WILL NEVER GO TO OR RECOMMEND DESTINATION KIA. I WILL NEVER BUY ANOTHER KIA AND MY TWO DAUGHTERS AND 2 SISTERS THAT OWN KIA’S SAY THAT AFTER SEEING THE EXPERIENCE I WENT THROUGH WILL NEVER BUY ANOTHER KIA. GREAT WORK DESTINATION KIA AND MARSHALL …….WITH YOUR POOR HANDLING AND POOR COMMUNICATION, YOU LOST 5 CUSTOMERS IN ONE SHOT. I had to have a new transmission put in my car in January and my car was at Romeo Kia in Kingston. They are fantastic. Work was covered under warranty and they kept in touch with me every step of the way. More