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Deur-Speet Motors - Service Center

Fremont, MI

4.8
427 Reviews

427 Reviews of Deur-Speet Motors - Service Center

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June 17, 2017

2nd Opinion Delt with a local repair shop and didn't get the answers we were looking for. Dropped off the van for a 2nd opinion and glad we did. Confirmed one c More

by Sean Smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Hope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2017 -

Deur-Speet Motors responded

So glad you visited our dealership for your service needs and happy to hear we were able to help with your issues!

June 17, 2017

Service and recall Always excellent service. Great service advisors and mechanics serving as a unified team to provide for their customers. Always pleased with friendl More

by Thomas Schmidt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Hope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oil service team
June 16, 2017

Friendly quick service I had a great experience! The staff was friendly and helpful. Work was completed quickly and efficiently. Ran me into work and dropped my vehicle o More

by sassy9172
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Hope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2017 -

Deur-Speet Motors responded

Thanks for the review! So glad you had a good experience!

June 15, 2017

A good experience I took my Chrysler 300 in for able recall issue. All employees were courteous, professional and helpful. The shop area was very clean. The waiting More

by gmz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Hope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bruce Gracik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kurtis Harrington
June 01, 2017

Received excellent service on my 2012 Dodge Journey Received excellent customer service from the service department. Ken Hope, Service Advisor was very professional and provided detailed information up More

by Insurance1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Hope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Croff
November 02, 2016

Service Department is Horrible!!!!! I bought my first new car from here in 2002 and had a wonderful all around experiance so much so that when that car finally died just this past year I More

by Jhunt13
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Ken Hope
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Wiersema, Adam Croff, Tom Schuiteman
Nov 02, 2016 -

Deur-Speet Motors responded

First I'd like to thank this customer for taking the time to write a review. I did meet with him immediately after what had occurred. There is another side to this story but I don't feel this forum would be appropriate for that. Here is what I have done: 1. I have met with all staff involved to ensure we deliver courteous and respectful service to all customers. 2. I have offered to the customer my personal assistance should he choose to utilize us again; to ensure a positive outcome. It is our endeavor to be a quality dealership in all our departments. I hope and trust that our overwhelmingly positive reviews are indicative of our effort. We will continue to strive for excellence in both sales, service and parts and always take our customer's concerns seriously.

Nov 02, 2016 -

Jhunt13 responded

I would like to say that I did have a nice talk with Tom Schuiteman and I do believe that he would and will take care of the issues. But still needed to let it be said and moving forward

October 30, 2016

Friendly and went over and above what was asked. I always rate a service garage as to what was not needed. Some of the fluids I asked about were clean and did not need to be replaced. A business you More

by Stiv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Hope
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 24, 2016

Great Customer Service Great customer service. Their receptionist, Melissa was very friendly, helpful, and informative. I took up some of her time inquiring on maintenance s More

by gleeme
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Melissa Jones
September 06, 2016

Tire Pressure Ken was great to work with. From talking on the phone, making an appointment and getting my tire checked out and fixed. Deur-Speet has always been g More

by anonymous
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Hope
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 04, 2016

Headlight and struts We were treated very good. Ken was pleasant and courteous. He advised us regarding parts arriving and progress of repair. Bruce always is c More

by Cheryl Babcock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Hope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bruce Gracik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2016 -

Deur-Speet Motors responded

Thank you for taking the time to share your experience at our facility!