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Diamond Chevrolet GMC of Banning

Banning, CA

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Employees
Reviews
Vehicles
4.2
758 Reviews
Diamond Chevrolet Buick GMC in BANNING - GM Dealership near Redlands and Hemet
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4545 W Ramsey St

Banning, CA

92220

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Showing 758 reviews

December 16, 2025

Quick and friendly attentive start of service. Took a little time to check out from the time my service was complete, but another advisor helped me to get me out on my way. More

by RICOLVERA33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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Dec 16, 2025 -

Diamond Chevrolet GMC of Banning responded

Thank you for your feedback, Rico! I'm glad to hear that you experienced quick and friendly service at Diamond Chevrolet GMC of Banning. I appreciate your understanding regarding the checkout time, and we're pleased that another advisor could assist you. If you have any further feedback or need assistance, please don’t hesitate to reach out. We look forward to seeing you again! Sincerely, Brian Lanning blanning@daliaauto.com ‪(909) 644-5303

December 11, 2025

Went in for an oil change which was good. But i also had an issue with the power outlet in the back seats. Told the gentleman who helped me and also showed him twice which one wasn’t working. More

by leo.leyva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
anthony bojorquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
david guerra
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 11, 2025 -

Diamond Chevrolet GMC of Banning responded

Thank you for sharing your experience with us, Leo. I appreciate your feedback regarding the oil change and the issue with the power outlet in the back seats. It's concerning to hear that the outlet was not addressed properly despite your efforts to point it out. I encourage you to contact me directly at Diamond Chevrolet GMC of Banning so I can address this matter for you. Your satisfaction is important to us, and I want to ensure that your vehicle is fully functional. Thank you again for your input. Sincerely, Brian Lanning blanning@daliaauto.com ‪(909) 644-5303

December 09, 2025

It’s very easy for me to trust the people that work there I have been a long time costumer and never have any problems with them they always take care of my needs. More

by LZMSERRANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Gutiérrez
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Dec 09, 2025 -

Diamond Chevrolet GMC of Banning responded

Thank you for your kind words! I'm thrilled to hear that you trust the team at Diamond Chevrolet GMC of Banning and that we've consistently met your needs as a long-time customer. I appreciate your loyalty, and we look forward to serving you again in the future! Sincerely, Brian Lanning blanning@daliaauto.com ‪(909) 644-5303

December 05, 2025

The sales process was quick and easy. Rick was professional and the transaction was quick and easy. More

by tomikegren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
rick gill
5.0
This rating includes all reviews, with more weight given to recent reviews.
anthony bojorquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2025 -

Diamond Chevrolet GMC of Banning responded

Thank you for your review! I am glad to hear you found the sales process at Diamond Chevrolet GMC of Banning to be quick and easy, and that Rick provided you with professional service. We appreciate your feedback and look forward to assisting you again. Sincerely, Brian Lanning blanning@daliaauto.com ‪(909) 644-5303

Dec 06, 2025 -

Diamond Chevrolet GMC of Banning responded

Thank you for your review! I am glad to hear you found the sales process at Diamond Chevrolet GMC of Banning to be quick and easy, and that Rick provided you with professional service. We appreciate your feedback and look forward to assisting you again. Sincerely, Brian Lanning blanning@daliaauto.com ‪(909) 644-5303

December 01, 2025

The attendant made off colored comments based on my looks . Whrn we returned from looking at my tires he asked me if I had been driving in Mexicali ? Which i responded “huh what” ? He asked because my tires More

by ALICIARUIZ999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can’t rdcall
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Dec 02, 2025 -

Diamond Chevrolet GMC of Banning responded

We acknowledge your review and are currently looking into the events you’ve detailed.

November 30, 2025

Horrible experience. I picked out my car online and specifically asked the associate to point out any scratches or dents. He showed me a couple minor scratches, which I a More

by Matthew
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Peter
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November 29, 2025

Never resolved the problem just wasting my time I didn’t n why they never identified the problem More

by TAPON18
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
N/a
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Nov 30, 2025 -

Diamond Chevrolet GMC of Banning responded

Thank you for sharing your experience with us. I understand your frustration regarding the unresolved issue and appreciate your feedback. Our team strives to provide a high standard of service at Diamond Chevrolet GMC of Banning, and I want to ensure that every concern is addressed effectively. Please feel free to reach out to me directly. Your satisfaction is important to me. Sincerely, Brian Lanning blanning@daliaauto.com ‪(909) 644-5303

November 21, 2025

Wanted me to pay for warranty work they did not do right in the first place More

by JAKE.RUD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Nov 21, 2025 -

Diamond Chevrolet GMC of Banning responded

Thank you for sharing your feedback with us, Jake. I understand your concerns regarding the warranty work. At Diamond Chevrolet GMC of Banning, we strive to provide high-quality service, and I appreciate your input. I encourage you to reach out to me directly so I can address your experience. Your satisfaction is important to me. Sincerely, Brian Lanning blanning@daliaauto.com ‪(909) 644-5303

November 17, 2025

The dealer was attentive to my needs and my request. He was very efficient with the process, very knowledgeable of product of interest. He walked me through the process with no delay. I would purchase More

by godssoldierservant
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Don Yarnall
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Nov 18, 2025 -

Diamond Chevrolet GMC of Banning responded

Thank you for your wonderful review! I'm thrilled to hear that our team at Diamond Chevrolet GMC of Banning was attentive to your needs and that you found the process efficient. It's fantastic to know that you felt well-informed and supported throughout your experience. We look forward to assisting you with your next purchase in the future! Sincerely, Brian Lanning blanning@daliaauto.com ‪(909) 644-5303

November 15, 2025

I purchased a 2023 BMW X3 M40i after seeing it listed at 33k miles. Actual mileage delivered: 36k. Before buying, I tried to confirm details, but the dealership avoided answering and pushed me directly into More

by aislom
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sales person/Finance Department
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Nov 15, 2025 -

Diamond Chevrolet GMC of Banning responded

Thank you for sharing your experience with Diamond Chevrolet GMC of Banning, Aislom. I appreciate your feedback and understand your concerns regarding the discrepancies in mileage and communication during the purchasing process. We strive to provide a seamless experience for all our customers, and it seems we missed the mark in this instance. Your comments about the pressure to sign and the delivery experience are noted, and I will ensure this feedback is addressed with our team to improve our processes. If you would like to discuss your experience further, or if I can assist you in any way, please feel free to reach out to me directly. Thank you again for your insights, and we hope to provide you with a better experience in the future. Sincerely, Brian Lanning blanning@daliaauto.com ‪(909) 644-5303

Nov 16, 2025 -

aislom responded

Thank you for the response. I’m open to resolving this directly and efficiently, but I need to address the core issue head-on. The vehicle was advertised across multiple platforms at 33,000 miles, and the car was delivered to me at 36,000 miles. That is a 3,000-mile discrepancy and a material misrepresentation that impacts value, pricing, and the legitimacy of the transaction. This isn’t a “communication misunderstanding.” It’s an accuracy issue. On top of that I was told verbally that the first payment wouldn’t be due for 45 days, but the actual due date was 29 days. I was never offered GAP coverage or given lender/payment guidance after signing. Straightforward information was difficult to get throughout the entire process. I’m not looking for drama — I’m looking for resolution. To close this out professionally, I’m requesting a mileage adjustment compensation that reflects the 3,000 undisclosed miles. I have all supporting documentation available (listings, odometer photos, contract timestamps). If needed, I can easily provide those to DMV Investigations and the Attorney General’s office, as they specifically request evidence like this in mileage-misrepresentation cases. But I’d prefer to resolve this with you directly first. Let me know who the correct point of contact is on your side so we can get this handled the right way.

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