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Diamond Ford

Lancaster, CA

Overview
Reviews
Vehicles
4.4
637 Reviews
At Diamond Ford, Customer Satisfaction is #1 Diamond Ford is your trusted Ford dealership in Lancaster and the reason why our loyal customers keep coming back. We offer an extensive new and pre-owned inventory, as well as lease specials, finance options and expert auto service. We are dedicated to providing exceptional customer service and being an integral part of our community. We look forward to seeing you soon!
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1155 Auto Mall Dr

Lancaster, CA

93534

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Showing 637 reviews

November 28, 2023

The service department was professional and friendly. They communicated the problem and the car was serviced within promised time. More

by RACHELROSENMAIL
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
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Nov 29, 2023 -

Diamond Ford responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

November 28, 2023

Diamond ford stuck with me, as soon as a hybrid came in I was notified. It wasn’t the truck I had ordered but diamond ford came through for me and I am very happy.Thank You and I thank Brian Miller for every More

by coco56mitchell
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Miller
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Nov 29, 2023 -

Diamond Ford responded

Thank you so much for taking the time to let me know how happy you are with your experience! Feedback from you is one way I know we are achieving our goals. Let me know if I can assist you again! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

November 28, 2023

Brian made our buying experience less stressful. He was straightforward , honest , direct and not pushy. More

by wengmontesclaros
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hamid Sandoghdar, Brian Miller
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Nov 29, 2023 -

Diamond Ford responded

What an enjoyable review to read! It is reassuring to know Brian provided you with a hassle-free and great shopping experience. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

November 27, 2023

The Service center went above and beyond, found issues I didn’t k ow about. I will recommend Ford Service to anyone More

by POWDERCOAT777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
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Nov 29, 2023 -

Diamond Ford responded

Thank you for your kind words. I am very happy to hear that our team was so attentive during your visit to our dealership and that they gave you some insight on your issue! You learn something new every day! Thank you again and we look forward to working with you again in the future! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

November 26, 2023

East quick and easy I told him what I wanted and he found it payment is a little high but hey we got the job done More

by DAWNBELTOWSKI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hamid Sandoghdar, Jonathan Rivera
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Nov 30, 2023 -

Diamond Ford responded

Thank you for the great feedback, Dawn! I appreciate hearing all comments so we can provide the best customer service to our customers. Please reach out to me if you have any questions or concerns. I look forward to serving you again. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

November 24, 2023

If I could put 0 stars I would, poor customer service! Worst experience at a dealership! More

by Rodtheboss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Reynolds
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Nov 29, 2023 -

Diamond Ford responded

Thank you for taking the time to leave us your review, Rod. It seems that we came up short in meeting your expectations, and that is not the customer service that we seek to provide. I would appreciate hearing more about this issue so that we may work together to make amends. Please contact me at your earliest convenience. I hope to hear from you soon. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

November 24, 2023

Barret is an incredible service advisor. I definitely will utilize him in the future. He’s friendly and very knowledgeable. He gets you all the information that you need. More

by Hrman835
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Service Advisor Barret H
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Nov 28, 2023 -

Diamond Ford responded

Thank you for taking the time to write about your experience with us! At Diamond Ford, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy Barret was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

November 23, 2023

Lack of communication with service. Calls were not returned. I live in Littlerock and had to drive to Lancaster on 2 occasions to get information regarding my car. More

by GROB533
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Nov 29, 2023 -

Diamond Ford responded

Hello, we take your feedback seriously and would appreciate the opportunity to discuss your experience at our Service Center. Please contact me at your earliest convenience. I look forward to speaking with you. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

November 22, 2023

Your service agent Dan DiGiovanni is always well versed on the recall status of my car. He does a great job of communicating. More

by ray c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan DiGiovanni
Report | Print
November 22, 2023

I just wanted an oil change. The bill was over 300.00 when I picked up the car...never again! More

by MUN0ZZZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ramon Audea, Ricky Palacios
Report | Print
Nov 29, 2023 -

Diamond Ford responded

Hello, I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

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