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Diamond Ford

Lancaster, CA

Overview
Reviews
Vehicles
4.4
637 Reviews
At Diamond Ford, Customer Satisfaction is #1 Diamond Ford is your trusted Ford dealership in Lancaster and the reason why our loyal customers keep coming back. We offer an extensive new and pre-owned inventory, as well as lease specials, finance options and expert auto service. We are dedicated to providing exceptional customer service and being an integral part of our community. We look forward to seeing you soon!
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1155 Auto Mall Dr

Lancaster, CA

93534

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Showing 637 reviews

November 13, 2023

the service department was nice and clean and the employee was very helpful to me More

by kingtutt79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica DesJardins
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Nov 14, 2023 -

Diamond Ford responded

Thank you for your outstanding rating about our service department. I appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

November 11, 2023

The staff at the Diamond Ford Quick Lane were very helpful. They were thorough with my vehicle and it was a smooth experience. More

by GB
Recommend Dealer
Yes
Employees Worked With
Carlos
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Nov 14, 2023 -

Diamond Ford responded

Thank you for taking the time to leave us such a great review! I appreciate every hard-working member of our sales team, and I am thrilled to know Brian went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact me directly! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

November 11, 2023

A pleasant experience. Selection was very good, the vehicle I was interested in was in stock. More

by TTIKCAT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Reynolds, Eric Douglas
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Nov 14, 2023 -

Diamond Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. I will share your comments with our team and I look forward to seeing you at our dealership in the future. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

November 10, 2023

Work was completed on time Service writer contacted and informed me of cost and ask if I wanted to proceed before starting repairs . More

by PETERFRANKSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos service department
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Nov 14, 2023 -

Diamond Ford responded

I love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at Diamond Ford was able to provide you with an awesome experience! I really appreciate this feedback and I will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact me. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

November 10, 2023

Brian Miller was not only professional, but very straightforward & honest. He also went way out of his way to solidify the deal! More

by RRAGAZZO26
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Andrade, Brian Miller
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Nov 14, 2023 -

Diamond Ford responded

Thank you for taking the time to leave us such a great review! I appreciate every hard-working member of our sales team, and I am thrilled to know Brian went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact me directly! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

November 10, 2023

Worked with me to get a dream truck. I will definitely go back for any future purchases More

by janette3307
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hamid Sandoghdar, Eric Reynolds, Thomas J Pabon
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Nov 14, 2023 -

Diamond Ford responded

I am extremely grateful to receive such an outstanding review! Feedback like yours lets me know that we are meeting our organizational goals for providing excellent customer service while getting you into the vehicle of your dreams. I could not be happier to hear that the team was able to do this for you and I encourage you to contact us or stop by if you have any further automotive needs. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

November 08, 2023

The customer service at this service center was excellent. The service employee remained professional during a very busy time and not so patient customers. I was disappointed in the service - my More

by JPENCE2725
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't know the name of the service representative
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Nov 10, 2023 -

Diamond Ford responded

I am glad to hear that your visit was an overall positive one. Please contact me so we can further discuss the less satisfying aspects of your experience, so we may continue to grow as a dealership and provide excellent customer service. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

November 07, 2023

the experience was great and I really like my sales person that helped me. wonderful job More

by angelahollis5658
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hamid Sandoghdar, Ashley Shaw, Keith Kroger, Ramon Audea, Rene Flores
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Nov 09, 2023 -

Diamond Ford responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and I hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you, Angela. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

November 06, 2023

Amable siempre atento concentrado en su trabajo rapido y lo mas importante no me iso esperar gracias René gracias More

by gonzalocortez02
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hamid Sandoghdar, Brian Miller, Ramon Audea, Frank Villalobos, Ricky Palacios, Rene Flores, Thomas J Pabon
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Nov 09, 2023 -

Diamond Ford responded

Apreciamos sus amables comentarios. ¡Esperamos verle de nuevo en un cercano futuro! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

November 06, 2023

Good people that care I like doing business with them. I would do it again and recommend the dealer. More

by biggnate06
Recommend Dealer
Yes
Employees Worked With
Eric Reynolds, Thomas J Pabon
Report | Print
Nov 08, 2023 -

Diamond Ford responded

Thank you for your outstanding rating about our service department, Nate. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

Nov 08, 2023 -

biggnate06 responded

Biggnate06@gmail.com

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