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Diamond Ford

Lancaster, CA

Overview
Employees
Reviews
Vehicles
4.4
637 Reviews
At Diamond Ford, Customer Satisfaction is #1 Diamond Ford is your trusted Ford dealership in Lancaster and the reason why our loyal customers keep coming back. We offer an extensive new and pre-owned inventory, as well as lease specials, finance options and expert auto service. We are dedicated to providing exceptional customer service and being an integral part of our community. We look forward to seeing you soon!
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1155 Auto Mall Dr

Lancaster, CA

93534

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Showing 637 reviews

January 09, 2024

Barret is always helpful even with my reoccurring issues on my Mach-E. I will continue to service with Barret for everything I need More

by noemail10132
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barret Howle
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Jan 11, 2024 -

Diamond Ford responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Barret does for Diamond Ford and our customers. Hope to see you again soon! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

January 09, 2024

Outstanding service, had appointment to service my 2018 F150. My service advisor Dan had me in and out in less then a hour. More

by ZARLEKE4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan DiGiovanni
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Jan 11, 2024 -

Diamond Ford responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and I am proud that this was received during your time spent with us. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

January 07, 2024

My service adviser Jessica and Quicklane adviser Carlos always take excellent care of me. I love Diamond Fords customer service. More

by MPETERS0531
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Jardins, Ashley Shaw
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Jan 10, 2024 -

Diamond Ford responded

I appreciate your kind words about our service team. Thank you for choosing Diamond Ford for your vehicle needs. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

January 04, 2024

The technician arrived within the window of time given. He was friendly, efficient, and fast. He got the job done and I was very happy with the service. It was great to have him come to my home! More

by Bikmoma
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
I do not remember any of the names. This was a mobile service
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Jan 08, 2024 -

Diamond Ford responded

Thank you so much for your excellent input! I am proud of our service technicians and hope to pass along your great experience to all of our customers. Please let me know if there is anything else that we can assist you with! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

January 04, 2024

They are always helpful and easy to work with easy to schedule appointments based on my schedule More

by TRACY.PASCHALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barrett , Brian Miller, Eric Reynolds
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Jan 08, 2024 -

Diamond Ford responded

Thank you for leaving us this great review, Tracy! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

January 04, 2024

Chris Mejia was excellent as I was able to negotiate the deal remotely and we arrived at a deal. He was understanding, friendly and not aggressive. He listened to our needs and met them. Ashley in Finance w More

by tim.josie.moreno
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Mejia and Ashley Shaw
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Jan 08, 2024 -

Diamond Ford responded

I really appreciate the kind recommendation, Tim. I would be happy to welcome your family, friends, and anyone else you send our way! Hopefully, I will see you back again as well! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

January 03, 2024

Daniel has always been helpful. Appreciate the timely Service provided and explanation of Ford Pass Awards. More

by KEVIN.J.PAULINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel DGiovanni
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January 03, 2024

Have had bad experiences at this dealership but because of Barette I keep coming back . He’s a great service advisor always keeps me updated and is very helpful with a great attitude . Diamond ford needs More

by BETH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barette service advisor
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Jan 08, 2024 -

Diamond Ford responded

Thank you for your great review! We're delighted to hear that Barette's service has kept you coming back. We'll make sure to share your kind words with him. We appreciate your loyalty and look forward to serving you again at Diamond Ford. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

January 03, 2024

Barrett is very easy to work with. Always looking out for the customer. Knowledgeable about his work and the vehicles he services. A true pleasure to work with. More

by capsgraham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department Barrett
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Jan 05, 2024 -

Diamond Ford responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Barrett was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

January 03, 2024

Excellent experience delivered what the promise Nice team smooth transaction will definite, recommend to other people More

by interserve24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashley Shaw, Jonathan Rivera
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Jan 05, 2024 -

Diamond Ford responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and I hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

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