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Diamond Ford

Lancaster, CA

Overview
Employees
Reviews
Vehicles
4.4
637 Reviews
At Diamond Ford, Customer Satisfaction is #1 Diamond Ford is your trusted Ford dealership in Lancaster and the reason why our loyal customers keep coming back. We offer an extensive new and pre-owned inventory, as well as lease specials, finance options and expert auto service. We are dedicated to providing exceptional customer service and being an integral part of our community. We look forward to seeing you soon!
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1155 Auto Mall Dr

Lancaster, CA

93534

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Showing 637 reviews

December 27, 2023

Always have excellent customer service at any time. I never struggle to get my vehicle worked on More

by yussen197
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Miller, Ashley Shaw
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Jan 02, 2024 -

Diamond Ford responded

Thank you for putting your trust in Diamond Ford! We pride ourselves in our service department’s ability to provide world-class customer service. I wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

December 23, 2023

$ 200. 00 for an oil change do i need to say anymore what a joke. The Service Rep. was nice. More

by DNTBUCIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Quick lane
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Dec 26, 2023 -

Diamond Ford responded

Thank you for your feedback. We appreciate your input and apologize if our pricing fell short of your expectations. We'd like to assure you that we constantly strive to offer competitive prices for our services. We're glad to hear that our service representative made a positive impression. If you have any further concerns or questions, please feel free to reach out. We value your business and hope to have the opportunity to serve you again in the future.

December 22, 2023

The only thing I didn't like was the dealer had my truck for over 2 months to fix. More

by MICHAELJ52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
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Dec 27, 2023 -

Diamond Ford responded

Thank you for leaving this review, Michael. Your comments are important to me, and I appreciate all feedback, as it helps us grow as a dealership. Please contact me so we can further discuss your visit. I look forward to speaking with you. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

December 22, 2023

I did not receive a good service. Service manager called me and asked me to change my review. More

by SUNIMAL.EDUSSURIYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know
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Dec 27, 2023 -

Diamond Ford responded

Thank you for sharing your thoughts and feedback with us, Sunimal. I strive to provide the gold standard of service for all of our customers. I’d very much like to learn more about your experience and work toward a solution with you. Please reach out to me directly at your earliest convenience. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

Jan 24, 2024 -

SUNIMAL.EDUSSURIYA responded

Hi Sir, I get my service at this dealership. I took the car in for a recall and they said they don't have parts to do the recall after car was dropped off. Service person was not very helpful. Another complain I have is that my under car shields were not installed. They are missing. Technician must have left them off.

December 21, 2023

I should have been given a loaner car since the problem was a defective motor. Dan was able to get my rental car covered, but we weren't sure that was going to happen. I had to rent a car for 17 days whic More

by MRSTHALER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan in Service
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Dec 27, 2023 -

Diamond Ford responded

Thank you so much for the wonderful review of your experience at Diamond Ford. Dan is one of the best at his profession, and I feel your review is spot on. I love hearing from great customers like yourself. I hope to see you again soon. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

December 20, 2023

Carlos was great and went out his way to make everyone comfortable. Tech took care More

by TYRONEJORDAN33
Recommend Dealer
Yes
Employees Worked With
Carlos
Report | Print
Dec 22, 2023 -

Diamond Ford responded

Thanks for your outstanding review, Tyrone! I'm very happy to hear that Carlos was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

December 20, 2023

Very poor service department. Does not keep you updated on your vehicle at all. When you call they don’t return phone calls at all. It’s crazy I have to drive down to this ford pl More

by RWARREN2399
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Dec 22, 2023 -

Diamond Ford responded

I appreciate you taking the time to share your experience with our service department. Here at Diamond Ford, we like to ensure that each and every vehicle is given the utmost attention to detail. I would like to speak to you about your experience, please feel free to reach out to me at any time. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

December 20, 2023

Excellent experience, worked with us every step of buying our new truck. Brian was amazing along eith the entire Diamond Ford staff. More

by TIMMY.STIVERS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Miller, Ashley Shaw
Report | Print
Dec 22, 2023 -

Diamond Ford responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and I hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you, Timmy. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

December 19, 2023

Service Advisor Barrett was outstanding. . Since I was unable to be there, he worked with my son. Barrett was extremely Personable and helpful. Once my Bronco was dropped off, Barrett kept More

by JEANCHOLDEN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barrett Howle, Service
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Dec 20, 2023 -

Diamond Ford responded

Jean, thank you for the awesome feedback! You're right, Barrett is an excellent service adviser and I appreciate all he does for us! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

December 19, 2023

Very good customer service. Happy with the turn out of my oil change and very fast no wait tome More

by yessenia93534
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Report | Print
Dec 20, 2023 -

Diamond Ford responded

Yessenia, thank you for reviewing your service experience! I aim to provide time-efficient and exceptional service for our guests and I am proud that this was received during your time spent with us. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

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