Diamond Ford

The caliber of service offered at the Quick Lane, as well as the expertise demonstrated by Keri Webber as my car's service advisor, brings me back to this dealership and this service facility over and over. as the expertise demonstrated by Keri Webber as my car's service advisor, brings me back to this dealership and this service facility over and over. I bought my car at AV Ford and have never been anywhere else for service. I would buy another car at this dealership just for the service provided! My car is my baby, and Keri understands this and always answers my questions and makes an effort to keep me informed. More

I able to make my appointment online. Realizing afterwards that I needed to change the date & time; when I called, they were very accommodating. When I arrived at the time for my appointment, Adria afterwards that I needed to change the date & time; when I called, they were very accommodating. When I arrived at the time for my appointment, Adrian came out to assist me. He made me feel confident that my issue would be resolved. When I explained that I needed to wait on my vehicle so I could get my children from school, he let me know that if a part had to be ordered, I could have the vehicle back and return to have the issue resolved at a later time, but he would let me know what the problem was. As it turns out, it only took about 1 & 1/2 hours to replace the part and I was on my way. More

I took my Lincoln Navagator in to be serviced and to have it looked at due to the check engine light being on. The morning I called, they got me in right away. Keri the service tech was very friendly and h it looked at due to the check engine light being on. The morning I called, they got me in right away. Keri the service tech was very friendly and helpful. When I picked up my vehicle, she had signed me up for The Owner Advantage Program which gave me future saving on repairs. Great experience overall. More

Fast,friendly and efficient.I have my daughter going there as well.The owner advantage program is a great idea and program.it's incentives and money saving points are a great way to save money, especial there as well.The owner advantage program is a great idea and program.it's incentives and money saving points are a great way to save money, especially in this economy!!!!!! Keep up the the good work and great cars. F.Hernandez More

I've been going to AV Ford for the last 10 years for all my service needs and new car purchases, and I get treated better than one of the family. The quality of workmanship is second to none. In all those y my service needs and new car purchases, and I get treated better than one of the family. The quality of workmanship is second to none. In all those years I've only had one small problem and I got that fixed faster than you could shake a stick at it. The folks that work at Av Ford have got to be some of the best people I've had the pleasure of working with. Pricing is about the same as most on most items less on others but when you add in the great service your all ready a head of the game. More

Best experience ever at this dealership! Previous encounters with A.V. Ford were less than satisfactory, but this time was very different. Even though our vehicle was purchased elsewhere, the service encounters with A.V. Ford were less than satisfactory, but this time was very different. Even though our vehicle was purchased elsewhere, the service writer (Ray) immediately found out what our problem was and even attempted to correct it himself. He took our vehicle and had the technician look at it before determining that a part was needed and had ordered it before giving our vehicle back and letting us know that the part would be here in about 5 days. I hope that any future service visits go as quickly and smoothly as this one. We can't say enough about our service writer and how well he treated us. More

I have only taken my 2001 Ranger pickup to Ford dealers since I bought it. I love that oil changes and regular services are kept reasonable and that they have the vehicle's entire work history on demand. since I bought it. I love that oil changes and regular services are kept reasonable and that they have the vehicle's entire work history on demand. So far, my truck has worked like a charm. Last year, I received a 3-for-1 "the Works" oil change offer which was almost too good to be true: pay for one full service and receive two more free if performed within one calendar year. I was in the hospital and got a bit off the scheduling track, but was reminded during a previous visit that I needed to complete my third service during July. I assumed that meant I had the whole month, and due to money issues waited until the 31st to stop by. It was then I learned that my coupon had expired a week earlier, and that I'd lost my last free trip. Not to worry, though. The service manager understood my dilemma and worked out a way for me to get that last oil change for free. I had wanted to replace my fuel filter anyway, so the complete package ended up around the same; but still, I thought it was a very nice thing for Ford to do. It's little things like this that keep me loyal. I'm not sure fellow Ford owners are aware of it, but there's a new rewards program for customers like me who keep coming back to receive 5% toward future visits. (As long as oil changes are cheap and future maintenance is kept competitive, I really have no reason for going anywhere else.) AV Ford can sometimes get a little hectic, but an express oil change line helps keep things moving pretty well. On good days, they'll remember to throw in a car wash and have some time to review my Ranger's overall service schedule. Thanks, AV Ford, for helping to keep my Ranger running in tip-top shape!!! More

The AC went out on my car. I was extremely satified with the service that was provided to me. My vehicle was taken care of 100%. I will absolutely bring my car back for service in the future. Everything was the service that was provided to me. My vehicle was taken care of 100%. I will absolutely bring my car back for service in the future. Everything was handled quickly and professionally and my car is running great. More

i've been going to av ford since 1999. we do all my i've been going to av ford since 1999. we do all my service with them. we have purchased at least 6 cars that i can remember. we even won a car from i've been going to av ford since 1999. we do all my service with them. we have purchased at least 6 cars that i can remember. we even won a car from the new mazda dealership. we have been treated like family. i tell everyone i know to go to av ford for purchase and service. keri has been my advisor for the last 3+ years, she know what i want and what is needed. i usually have a maintenance plan or warranty to cover me but when i don't i know i get a fair deal on service. i can only think of one time something had to be done a 2nd time so the quality of work is tops. when i or my wife walks in the door almost everyone says hey ted or hello mr reynolds (same for my wife). i like going somewhere where i feel liked and appreciated and i get that at av ford/mazda. More

The service provided was excellent. My vehicle was ready to be picked up at the time promised.The service person was professional and explained all the service options available for the automotive work that to be picked up at the time promised.The service person was professional and explained all the service options available for the automotive work that I was having done and for future work that I am considering. More