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Diamond Ford - Service Center

Lancaster, CA

4.4
445 Reviews

445 Reviews of Diamond Ford - Service Center

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July 23, 2024

These are the worst customer service people I have ever met. They are rude. They don’t return phone calls. Hang up on you. More

by Barockefeller60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hamid Sandoghdar, Frank Villalobos, Andy Cortez, Eric Reynolds, David Madrigal
Jul 25, 2024 -

Diamond Ford responded

I appreciate you taking the time to share your experience with Diamond Ford. It's important to me that communication is clear and courteous. Please contact me directly so I can address your concerns and improve your experience in the future. Thank you. Sincerely, Tony - General Manager (661) 949-3586

March 12, 2024

Always take care of me when I bring the truck in. Don has always gone above and beyond. They always return my truck early and offer me a ride. More

by Jewart4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don
Mar 15, 2024 -

Diamond Ford responded

Thank you for this amazing review! We really appreciate your business and will share your kind words with Don. Sincerely, Moe Manesh - GM mmanesh@daliaauto.com (661) 949-3586

January 30, 2024

The staff is always friendly and helpful; I dealt with Barrett in the Service Department and I would give him 5 stars. He is personable and very professional. He listened to me and was able to figure o More

by JENNYPFEIFFER61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barrett in Service
Feb 01, 2024 -

Diamond Ford responded

Thank you for leaving us this great review, Jenny! I am very happy to hear that we could be so friendly and helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

January 29, 2024

Friendly and fast service all ways on time even with out apparent tanks really good job More

by PEDRO11FB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember
Feb 01, 2024 -

Diamond Ford responded

Thank you for providing this amazing feedback, Pedro! Our team really appreciates your comments and I hope that you will visit us again soon! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

January 27, 2024

Service was great Jessica was very nice and helpful will definitely keep coming back when needed. More

by WYATT.RICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica service department
Jan 31, 2024 -

Diamond Ford responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and I'm so thankful that your time with us was well spent. Please feel free to reach out to me with any questions or future auto needs, as I am always here to help. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

January 26, 2024

All the front desk at the service are nice people but bret always helps me out what ever i need More

by maldonadoandy22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett
Jan 31, 2024 -

Diamond Ford responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Moe Manesh - GM mmanesh@daliaauto.com (661) 949-3586

January 26, 2024

Great service and quick return I have dealt with Carlos and Jessica and they both have been very friendly. More

by juancarlos_salinas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Jan 31, 2024 -

Diamond Ford responded

Juan, thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let me know if I can help you with anything else. Sincerely, Moe Manesh - GM mmanesh@daliaauto.com (661) 949-3586

January 26, 2024

Service department was professional, courteous, fast, and efficient. Barrett, my service representative is always, very professional, listens, and is a pleasure to work with More

by GELFR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barrett at Sevice department
Jan 31, 2024 -

Diamond Ford responded

Thank you for your kind words. I feel our service department is what makes Diamond Ford special, and reviews like yours help me to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and I look forward to seeing you for your next service appointment. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

January 26, 2024

The service team at diamond Ford is absolutely amazing. Brook. The service manager is absolutely just amazing to deal with. She has a great team going, and I am very glad to bring my car there for all my s More

by Mobiletinting1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brook Mofit
Jan 31, 2024 -

Diamond Ford responded

Thank you so much for your feedback. I greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Brook. Please let me know if I can ever help you in the future. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

January 25, 2024

Great service and great customer service I appreciate kindness and respect of customer thank you More

by Contrerasmig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Audea, Ricky Palacios, Rene Flores, Ruben Gonzalez, Jonathan Rivera
Jan 30, 2024 -

Diamond Ford responded

Thank you for this great review! I'm very happy that our team was here to help you and treated you with the customer service I know you deserve. Sincerely, Moe Manesh - GM mmanesh@daliaauto.com (661) 949-3586

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