Diamond Ford - Service Center

Barret is always helpful even with my reoccurring issues on my Mach-E. I will continue to service with Barret for everything I need on my Mach-E. I will continue to service with Barret for everything I need More

Outstanding service, had appointment to service my 2018 F150. My service advisor Dan had me in and out in less then a hour. F150. My service advisor Dan had me in and out in less then a hour. More

My service adviser Jessica and Quicklane adviser Carlos always take excellent care of me. I love Diamond Fords customer service. always take excellent care of me. I love Diamond Fords customer service. More

The technician arrived within the window of time given. He was friendly, efficient, and fast. He got the job done and I was very happy with the service. It was great to have him come to my home! He was friendly, efficient, and fast. He got the job done and I was very happy with the service. It was great to have him come to my home! More

They are always helpful and easy to work with easy to schedule appointments based on my schedule schedule appointments based on my schedule More

Barrett is very easy to work with. Always looking out for the customer. Knowledgeable about his work and the vehicles he services. A true pleasure to work with. Always looking out for the customer. Knowledgeable about his work and the vehicles he services. A true pleasure to work with. More

Have had bad experiences at this dealership but because of Barette I keep coming back . He’s a great service advisor always keeps me updated and is very helpful with a great attitude . Diamond ford needs of Barette I keep coming back . He’s a great service advisor always keeps me updated and is very helpful with a great attitude . Diamond ford needs more service advisors like Barette. More

Long time customer of AV Ford. Disappointed with my recent visit to Diamond Ford. I stopped in to schedule an appointment to have the trim piece replaced on truck. I spoke with Dan Disappointed with my recent visit to Diamond Ford. I stopped in to schedule an appointment to have the trim piece replaced on truck. I spoke with Dan and he asked if I had the truck with me. I replied that I did. However; he said we would have to schedule another appointment so that pictures of my truck could be taken and sent to Ford to obtain authorization to have the work done under warranty. Upon my next appointment he simply walked out and looked at my truck and affirmed that the part would need repaired. I asked if he needed photos and he replied "No, we don't need to take any photos." He verified the part was in stock and advised that we would have to schedule a third appointment as a glass company would have to remove the rear glass. Dan lied to me at my first appointment (telling me I would have to return so photos could be taken) resulting in me having to return again so he could simply look at the trim piece. He should have done this at the first appointment. He did not walk out to look at my truck even though he asked if the truck was with me and I told him it was parked in the service bay. I live over 50 miles away and wasted my time and gas unnecessarily returning for a second trip. During my third (final visit) when the trim piece was repaired I also paid to have the Works service completed. After arriving home following the visit it was clear that my tires were not rotated. I'm very disappointed. My rating of a two is primarily because I am satisfied with the trim piece being replaced. If I ever have service completed at this dealership again I will not deal with Dan as I feel he is dishonest. He told me I would be receiving this survey and that a 5 star was very important to him. My time and gas is very important to me as is having the services completed that I pay for. More

They were quick, explained everything that I needed. I was very confident of the services that were performed on my vehicle. I was very confident of the services that were performed on my vehicle. More