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Diamond Ford - Service Center

Lancaster, CA

4.4
445 Reviews

445 Reviews of Diamond Ford - Service Center

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December 29, 2023

They take care of you, but there's always an issue. There's always something. They forget to put something back or something never smooth. The guys that work in the office for service are nice, but i More

by HASANIBALLARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barrett or Dan
Report | Print
Jan 04, 2024 -

Diamond Ford responded

Hello, I appreciate you leaving this honest feedback about your experience. I appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your time spent in our service center. I hope to talk with you soon. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

December 28, 2023

Good advice and friendly service. Thank you so very much. I will be sending you referrals More

by AHCERRUt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Jan 02, 2024 -

Diamond Ford responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable customer service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

December 28, 2023

ALWAYS GREAT SERVICE, FRIENDLY STAFF AND THEY CARE ABOUT GETTING ME IN AND OUT FAST. More

by BM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Miller, Ashley Shaw, Eric Reynolds
Report | Print
Jan 03, 2024 -

Diamond Ford responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

December 27, 2023

Always have excellent customer service at any time. I never struggle to get my vehicle worked on More

by yussen197
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Miller, Ashley Shaw
Report | Print
Jan 02, 2024 -

Diamond Ford responded

Thank you for putting your trust in Diamond Ford! We pride ourselves in our service department’s ability to provide world-class customer service. I wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

December 23, 2023

$ 200. 00 for an oil change do i need to say anymore what a joke. The Service Rep. was nice. More

by DNTBUCIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Quick lane
Report | Print
Dec 26, 2023 -

Diamond Ford responded

Thank you for your feedback. We appreciate your input and apologize if our pricing fell short of your expectations. We'd like to assure you that we constantly strive to offer competitive prices for our services. We're glad to hear that our service representative made a positive impression. If you have any further concerns or questions, please feel free to reach out. We value your business and hope to have the opportunity to serve you again in the future.

December 22, 2023

I did not receive a good service. Service manager called me and asked me to change my review. More

by SUNIMAL.EDUSSURIYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know
Report | Print
Dec 27, 2023 -

Diamond Ford responded

Thank you for sharing your thoughts and feedback with us, Sunimal. I strive to provide the gold standard of service for all of our customers. I’d very much like to learn more about your experience and work toward a solution with you. Please reach out to me directly at your earliest convenience. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

Jan 24, 2024 -

SUNIMAL.EDUSSURIYA responded

Hi Sir, I get my service at this dealership. I took the car in for a recall and they said they don't have parts to do the recall after car was dropped off. Service person was not very helpful. Another complain I have is that my under car shields were not installed. They are missing. Technician must have left them off.

December 22, 2023

The only thing I didn't like was the dealer had my truck for over 2 months to fix. More

by MICHAELJ52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Report | Print
Dec 27, 2023 -

Diamond Ford responded

Thank you for leaving this review, Michael. Your comments are important to me, and I appreciate all feedback, as it helps us grow as a dealership. Please contact me so we can further discuss your visit. I look forward to speaking with you. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

December 21, 2023

I should have been given a loaner car since the problem was a defective motor. Dan was able to get my rental car covered, but we weren't sure that was going to happen. I had to rent a car for 17 days whic More

by MRSTHALER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan in Service
Report | Print
Dec 27, 2023 -

Diamond Ford responded

Thank you so much for the wonderful review of your experience at Diamond Ford. Dan is one of the best at his profession, and I feel your review is spot on. I love hearing from great customers like yourself. I hope to see you again soon. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

December 20, 2023

Carlos was great and went out his way to make everyone comfortable. Tech took care More

by TYRONEJORDAN33
Recommend Dealer
Yes
Employees Worked With
Carlos
Report | Print
Dec 22, 2023 -

Diamond Ford responded

Thanks for your outstanding review, Tyrone! I'm very happy to hear that Carlos was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

December 20, 2023

Very poor service department. Does not keep you updated on your vehicle at all. When you call they don’t return phone calls at all. It’s crazy I have to drive down to this ford pl More

by RWARREN2399
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Report | Print
Dec 22, 2023 -

Diamond Ford responded

I appreciate you taking the time to share your experience with our service department. Here at Diamond Ford, we like to ensure that each and every vehicle is given the utmost attention to detail. I would like to speak to you about your experience, please feel free to reach out to me at any time. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

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