Diamond GMC Cadillac Palmdale - Service Center

Robin was amazing, she took excellent care of my service and was such a joy to work with. We also took a walk out to look at the new cars on the lot and Mike was just as amazing. He answered all our questio and was such a joy to work with. We also took a walk out to look at the new cars on the lot and Mike was just as amazing. He answered all our questions and explained all the specs and features on the Hummer. Your staff are experts in their fields, and it was exactly the experience one expects at a Cadillac dealership. I have truly enjoyed my time owning the Cadillac I purchased from your lot. More

Service Advisor Francisco Gomez was great. Very upbeat, super knowledgeable and quick to help. He had my truck written up and on its way for service fast, and called me when he said he would w Very upbeat, super knowledgeable and quick to help. He had my truck written up and on its way for service fast, and called me when he said he would when it was ready. Great service. More

Parts took longer than expected but Philip was very helpful and my car was up and running as requested helpful and my car was up and running as requested More

My service advisor Theresa was very disengaged. This was disappointing because my first experience at this dealership was great! Francisco Gomez was my service advisor, and he was very helpful and This was disappointing because my first experience at this dealership was great! Francisco Gomez was my service advisor, and he was very helpful and informative. He received 5 stars for his solid customer service. Also, for service at $350 I would assume a courtesy wash would be offered. More

We were very pleased! thanks to Miguel for delivering the car directly to the house thanks to Miguel for delivering the car directly to the house More

Greeted as soon as I came in. Service representative helped me right away and my vehicle was on its way to get worked on. Thank you for the quick and friendly service Service representative helped me right away and my vehicle was on its way to get worked on. Thank you for the quick and friendly service More

Robin Severino is a great customer service representative. She is friendly, very knowledgeable and clearly likes her job and co-workers. Your waiting areas are clean and comfortable. Your mech representative. She is friendly, very knowledgeable and clearly likes her job and co-workers. Your waiting areas are clean and comfortable. Your mechanics and technicians did the work efficiently and left my car clean. I was impressed as usual. More

The service was was great. The staff came outside and greeted me with a smile. The staff came outside and greeted me with a smile. More

Drove quite a ways for the vehicle, truck was not clean, had a significant dent in the roof and the windshield had cracks in it on a certified pre owned vehicle. . They did work with us on price, and fixed had a significant dent in the roof and the windshield had cracks in it on a certified pre owned vehicle. . They did work with us on price, and fixed the issues but it would have been nice to have been dealt with before we arrived. We scheduled the appointment 2 days prior. Had to wait about 6 hours for the truck to get cleaned and detailed (remove the Burger King wrappers, vacuum it and wash it) after I was told it would be ready by the time I got there. The staff was friendly, the finance manager was excellent, but the long wait and fact that some items were missed and we had to wait a significant amount of time was less than ideal. More

They're great and very friendly and helpful. Merry Christmas and Happy New Year! WOOHOO Merry Christmas and Happy New Year! WOOHOO More