Dick Dyer Mercedes-Benz

Family Owned - Customer Service Driven! Though I live in Asheville, I found this Columbia dealership online via Carguru.com while searching for a specific used car. I had inquired at several Though I live in Asheville, I found this Columbia dealership online via Carguru.com while searching for a specific used car. I had inquired at several dealerships about similar models but Raymond from Dick Dyer was the first to reach out by phone. His follow up email was the main reason I visited this dealership. The email offered to make my buying experience easy - have the car ready to drive, have a trade-in quote ready for me, and basically make my car buying experience as convenient and pleasant as possible. From the moment I walked in the door I was given exquisite customer care. More importantly I believe I received the SAME service of a customer buying a vehicle worth 6 times more than mine. In this era of impersonal service often delivered by disengaged staff, I am extremely appreciative of the culture at Dick Dyer. Thanks! More

First Class Dealership Professional people I have always appreciated the support and professional support Dick Dyer team provides. They are first class people in sales and service. Bob in sale I have always appreciated the support and professional support Dick Dyer team provides. They are first class people in sales and service. Bob in sales, John in service, Hunt leading the way you can depend on them. Wonderful dealership !!! More

Bob Cullum is a fantastic salesman My wife and I have obtained 5 vehicles through the years we have never been treated so royally by any other car salesman in our lives. Helping us sele My wife and I have obtained 5 vehicles through the years we have never been treated so royally by any other car salesman in our lives. Helping us select the right vehicle,being certain we are totally satisfied with our choice. He contacts us if he can be of any assistance and comes to our hone to assist us for any technical needs we have for our vehicle. I would use him forever. Robert Peele More

Outstanding service! My salesman, Glenn Bugge, was outstandly patient with a used card shopper who insisted on getting just the right color for her car. Even though he wa My salesman, Glenn Bugge, was outstandly patient with a used card shopper who insisted on getting just the right color for her car. Even though he wanted to stress the importance of mileage, service record, reliability, etc. he kept searching until those things met up with the all important color combination. Result - one happy used car buyer! More

Very Pleased I had dealt with this dealership years ago. I decided to it give another chance after I saw the car that I wanted. I contacted Freddie Robinson and he I had dealt with this dealership years ago. I decided to it give another chance after I saw the car that I wanted. I contacted Freddie Robinson and he was very patient and knowledgeable through out the entire process. He was very helpful in finding the color car I wanted with the equipment I wanted. He was very professional, courteous and patient. More

Glenn, Ronny and Chris made my purchase awesome Very friendly and accommodating staff. Amazing car that complimented the amazing staff. Best dealership to work with. They pay attention to detail a Very friendly and accommodating staff. Amazing car that complimented the amazing staff. Best dealership to work with. They pay attention to detail and put the customer first. I will be back in the future. More

Bob Cullum I have purchased 4 Mercedes at this dealership with Bob Cullum as my salesman. He is courteous, knowledgeable, and professional in every sense. He kn I have purchased 4 Mercedes at this dealership with Bob Cullum as my salesman. He is courteous, knowledgeable, and professional in every sense. He knows the products and makes recommendations instead of using high pressure. I consider him a friend and will not hesitate to buy my next car from him. I recommend him without reservation. More

Beyond pleased What a wonderful experience I recently had at Dick Dyer and I truly have Bob Cullum to thank. He was so patient with me throughout my buying experienc What a wonderful experience I recently had at Dick Dyer and I truly have Bob Cullum to thank. He was so patient with me throughout my buying experience, as I was not quite sure which make/model Vehicle I wanted. He was knowledgeable about each car I drove and stuck with me until I made my final decision. He was never pushy or overbearing; he was courteous and professional throughout the entire process. He followed up with me after the sale and made sure that I was comfortable in contacting him with any questions. The purchase of my GLE350 is my 5th Mercedes Benz and I would certainly recommend Dick Dyer and Bob Cullum to anyone in the market for a new vehicle. I am a happy customer and am thrilled with my new purchase. I will return! More

outstanding customer experience This was my second attempt at trying to purchance another vehicle at this dealership. I had purchaced a C250 7 months ago and had a terrible experien This was my second attempt at trying to purchance another vehicle at this dealership. I had purchaced a C250 7 months ago and had a terrible experience with the customer service. I had all but decided not to return here for another vehicle. A couple of months later I had decided to start looking for a larger vehicle and went back to Dick Dyer. When I entered the dealership I was not treated well again because I was strolling around the showroom looking and was not even greeted by anyone. Salesman passing me by like I was a ghost. Then Scott came up and made me feel very comfortable and entroduced me to Barbara Bethea. Scott had assured me of two things. One was what happened in the past would not happen again and that Barbara would take good care of me. On 9/10/16 I strolled in again and both Scott and Barbara took my hand like a baby and placed me in a crib and gave me the car I wanted to play with. My experience was first class and they both did whatever it took to make me enjoy the Dick Dyer baby rattle. I must say it drives and sounds good. Please whoever this review goes to please make them aware that I am very happy with my new rattle and plan of playing with it for a few years to come. I will come back to the dealership for my services and knowing that I will be treated like I bought a $150,000 vehicle. Cudos to both of them for making my buying experience a joy. More

Great start to finish I truely cannot say enough good things about this dealership and the the employees. I was absolutely blown away by the way they took care of me from S I truely cannot say enough good things about this dealership and the the employees. I was absolutely blown away by the way they took care of me from Start to finish. Nice, courteous, professional and went above and beyond to make buying a car easy and uncomplicated. I live two hours away and was so disappointed in the service where I lived that I decided to try them instead. I was so satisfied I went there again about six months later and bought another vehicle. More