Dick Dyer Mercedes-Benz and Volvo - Service Center

Please beware of the service department staff damaging your Mercedes and not notifying you at all. I took my 2019 Mercedes to the Dick Dyer Mercedes service department after paying $3100 for services I d your Mercedes and not notifying you at all. I took my 2019 Mercedes to the Dick Dyer Mercedes service department after paying $3100 for services I drove off with a broken wiper blade in the rear and side swiped doorknob. It took three weeks to get my wiper blade fixed. Then, after getting in a heated useless argument with the service manager about damaging my vehicle's door knob, he agreed to repair the damages. A third party painter did a deplorable job on my doorknob. Then, the truck paint was scraped also when placing name plates in the back. If I had another Mercedes dealership that was nearby, I would never take my SUV there again. 👎😕😠. Damage SUV Mercedes that was not damaged when I brought the vehicle in to be serviced. And, horrible service manager and unprofessional when handling customer complaints. More

Would give zero if I could. Worst experience at a dealer! 3k later problem fixed now I have another one they caused . Not to mention they had me come pick it up and guess what n Worst experience at a dealer! 3k later problem fixed now I have another one they caused . Not to mention they had me come pick it up and guess what not fixed. They didn’t even check they had my car for a month. Had to rent a car . You think for $300 an hour you would get good service nope the car drivers were more competent than sales reps! Go to Augusta to take your Benz… More

Took my vehicle to Dyer Two Notch for service. 20 percent of gas missing from tank (90% at dealership 70% on departing dealship). Had problems with vehicle after service that I didn't have befor 20 percent of gas missing from tank (90% at dealership 70% on departing dealship). Had problems with vehicle after service that I didn't have before them service my vehicle--steering column More

I brought in my plug-in hybrid two months ago because it was not charging. In February. I was told their charger is not working. I have brought the car in three times since each time the part was not in. Th was not charging. In February. I was told their charger is not working. I have brought the car in three times since each time the part was not in. They promised that the part will be in by mid March. Here it is in the April and still no part. I paid extra for this function. I was told that the parts department would call me and let me know when it would be in. I never received a call from them either. I have been patient calm polite. I’m just frustrated😡. A year ago I took the car in for damaged rim. I had bought extra insurance from Dick Dyer for road hazard. The service rep said the computer said I had not purchased the extra coverage. I had to find the copies and take it in. Come in with cash to buy a car they love you to death. Have a problem with that car they treat you like you had the plague. More

I've been with Mercedes 10 years, but will be shopping for a new brand. I am going to stick with facts, not feelings. - February 13 I brought my vehicle under warranty with approx 41,000 miles for a pot for a new brand. I am going to stick with facts, not feelings. - February 13 I brought my vehicle under warranty with approx 41,000 miles for a potential engine misfire. I was traveling out of the country the following day and I knew that I would not be reached. The vehicle was not scheduled for service. I was going to be gone for about ten days and we both assumed it was plenty of time for it to be ready to go by the time I got back. - I hadn't heard anything, but knew I couldn't be reached by phone because I was on an international SIM card. As I switched back to the US SIM card, there was not one text or email from Ryan about the status of my car. I gave him a call and he advised nothing had been done because the piston heads in the engine needed to be replaced. They were short-staffed and backlogged with a technician credentialed to fix the issue. - At that point, I asked for a courtesy vehicle. He told me there was one not available but he would look. - Multiple phone calls and several days of driving a rental car, he told me a vehicle was getting a chip installed and would be back in a couple days for me to use. On a Wednesday, I called again and he said he would call back by the end of Friday. - One week, and a $600+ rental later, I walked into the Service department and spoke with John, the operations manager about the issue. - As I was leaving I got a phone call that a vehicle was available. When I saw Ryan, he tried to remind me about someone else borrowing the vehicle and that she had just returned it. Mind you, the story I was being fed the week prior was that a vehicle needed a new chip. - I received the loaner covered in pollen, and all the floor mats still in plastic in the trunk. Someone else's glasses in the side compartment of the door and military headgear in the trunk. I started the engine and the car was overdue its A service. I let that go. I was told it would take one week before I got my car back. - I didn't hear from Ryan at all until four weeks later. - I discovered I was given a vehicle whose registration has been expired since December 2022. - I have had complications with the service department in the past, two include two service no-shows that was smoothed over with a beanie. I thought I would just purchase my new Mercedes next year elsewhere, but the thought of having to come back to Dick Dyer to even service the car now has me looking at other brands. The service department has destroyed my relationship with Dick Dyer and the Mercedes brand. I am sure both entities will be just fine. But after the gross negligence, disregard, and lack of accountability I have received since being a client, I will drop dead before I step back in their facility as a customer in any capacity. More

Had a flat tire- 15 minuted before they closed. Ryan Smith, the GM and their team went above and beyond getting me the tire and filling out the insurance claim. All that knowing I live in Florida Ryan Smith, the GM and their team went above and beyond getting me the tire and filling out the insurance claim. All that knowing I live in Florida and probably wouldn't be back. These guys care. Can't thank them enough. More

Took my car in for service and they have had my vehicle for 5 days no loaners what an inconvenience! Not what I expected from Mercedes’ dealership ! Will not buy another one !!! Jim Hudson Lexus and Audi for 5 days no loaners what an inconvenience! Not what I expected from Mercedes’ dealership ! Will not buy another one !!! Jim Hudson Lexus and Audi is top of the line ! More

Service department is absolutely the worst. After three attempts to get my air bag replaced, it actually took a fourth time for the service department to remember i actually had an appointment After three attempts to get my air bag replaced, it actually took a fourth time for the service department to remember i actually had an appointment. The first time i arrived i was not in the system and no part on order. The second time, they checked me in and after i waited 45min i was told my part was not in. The third time the mobile rep did not show at my house. So the fourth time he did. My seats were left forward and nothing was left to actually said he did the service. This is why i dont go here for service or repairs. More

Service Dept I had my MB serviced at Dick Dyer. Ryan S. was my service tech, he was knowledgeable, friendly, and also let me keep the loaner car over the weekend I had my MB serviced at Dick Dyer. Ryan S. was my service tech, he was knowledgeable, friendly, and also let me keep the loaner car over the weekend while my vehicle was serviced. I would highly recommend Dick Dyer. More