Dick Hannah Chrysler Dodge Ram

In my opinion, and I have raced ars for 22 years, this service dept and their sales dept. are INCOMPETANT behond belief. I will doscuss just 2 of the 5 situations. 1.) I took my Ram in for an Oil and f service dept and their sales dept. are INCOMPETANT behond belief. I will doscuss just 2 of the 5 situations. 1.) I took my Ram in for an Oil and filter change they took 2 hours and asked me if I wanted them to change the cabin filter which I declined. When they drove it around for me to drive home I started to get in and saw that the glove box was detachjed and laying on the floor. I asked the person driving it around if he eve noticed it and he said no. I complained and they sent out a trainee to put it back in place. 2.) this is the serious one, I noticed a Oil leak coming from my Intake Manifold, right at the seam. I took it to Dick Hannah and they said "Oh no it is the valve cover gasket" I said that I uncovered everything and it was obvious it was comin from the seam on the Manifod. They said drive it som more and it will stop. I took it to another dealer and they said, Yes it is the manifo and order it for me. They replaced it and all was fine If their Techs cant even see an obvious problem OR are too lazy to fix it that is PATHETIC. Imade several calls trying to get ahold of the Service Mgr,. but he insulates himself very well and NEVER called back after 5 attempts. 3 weeks later a sales person from Dick Hannsh caled me trying to sell me a ne2w Ram. I toldhim I didnt trust his Service Dept and he said "You can always take it to another dealer for service" CAN YOU BELIEVE THAT??? More

The Jeep service department is a complete joke. My wife and bought 2 jeeps this year within 3 months of each other. 2023 wrangler 4xe Rubicon and a 2023 gladiator rubicon. Whenever there is a issue My wife and bought 2 jeeps this year within 3 months of each other. 2023 wrangler 4xe Rubicon and a 2023 gladiator rubicon. Whenever there is a issue and I talk with someone in the service department I get treated like a idiot that doesn't know what he's doing (I have been working on and building, yes building, my own vehicles since I was 16 and I'm 42 now), I've been lied to saying a service was performed that wasn't, and todays latest issue was every single excuse in the book to not adjust the parking brake on my gladiator that hasn't been properly adjusted since I've had the jeep and was not able to get the issue resolved because of the dealer being to busy and my schedule to leave the jeep to have it fixed. They claimed well "there is evidence of dirt in the drum and it needs to be then adjusted. Did you take the drum off? "No". Then how do you know there is dirt in the drum? "There's dirt on the outside". So? That happens naturally. "The Jeep has been off-road". Well no kidding its a jeep and has been on gravel roads. "It's past the 12/12". (12 month 12k miles). My gladiator has 15k miles on it because I went on a 4500 mile road trip, which the dealer couldn't get my jeep in to fix said issue before I left for my trip and never was it mentioned about 12/12 before I took my that they were told about. This was a issue when it rolled off the lot, aren't you supposed to be checking this stuff before it's put on the show room floor especially since it is a safety issue. "Well yes usually". But they still wanted me to pay $300 to "clean and adjust" the parking brake. This absolutely dumb founds me, that a dealer can't be up front enough to correct such a small issue. Everything under the sun was claimed as a reason to not ADJUST the parking brake unless I was going to pay for it. I love that something that would take 30 minutes total would cost $300. Lastly the jeep was in for it's second free oil change. Last oil change was done at 7500 miles. I explain this to let people know that I care about my vehicles and I believe a 10k oil change interval especially on a diesel which my jeep is, is not a great idea More

when we call. i get put on hold and then when someone answers. i get disconnected. so i call back again and put on hold. no one returns our calls.  email or when w i get put on hold and then when someone answers. i get disconnected. so i call back again and put on hold. no one returns our calls.  email or when we call.  problem is that the windshield wiper will not turn off. in park or drive. car running or turned off. i am also told that they can not fix the windshield wipers because they can not make it not stop, with the motor on or off.  as it does for us.  when we took the van in.  the windshield wiper would not turn off.  the head macanic looked at the van. seeing the wipers still running.  picked up the van the next day. with the wipers still running. after we paid  for the part you replaced. not even leaving the dealer. we left the van showing everyone that the wipers were not shutting off.  other customers even took pictures.  so why didn't you find the problem when the wipers were still running?  we showed you when the problem was happening. you don't have to make the same problem happen.  it is already happening. figure it out then. we have taken the car in twice with the wipers running.  we gave you the car with the wipers running. you had the car for 2 weeks already. now i am told that they are having a conference call on Friday. so that means another week with out a car. i would like a free loaner. how about another van.  i don't think it is too m after 2 weeks and no progress we picked up the van.  neither jennifer or shawn smith  was in.  we take the car in (2 times) when the wipers won't shut  off.  one time they gave us the car back with the wipers running and the motor off.  we did not take the car home. left it again. they see that the wipers won't shut off.  they take the car.  now they are saying that they can not repeat the problem to fix it.  why didn't they figure it out when the wipers were running?  when we picked up the van yesterday and someone else helped us. he wanted us to take a picture of the problem.  what?? he doesn't know what a wiper running looks like?? much to ask for the trouble and inconvenience. More

Crazy prices just at this dealer for parts! Wanted over $80 for a gas cap. Actual Mopar website has it for $27 shipping included. Portland and a Hillsboro dodge dealer had them for $36. Why so Wanted over $80 for a gas cap. Actual Mopar website has it for $27 shipping included. Portland and a Hillsboro dodge dealer had them for $36. Why so high at Vancouver because they think most customers are too dumb to ask around or too lazy? Pretty ridiculous. They also wanted to $50 for one oring! Asked about price matching and guy didn't want to even have a conversation about it. Called to ask a supervisor about the policy and see if we could work something out. Left me on hold for over 20 mins before I hung up. Poor customer service. Will not be going back here for any reason. Will def be asking corporate about policies and overall subpar customer service. More

We feel that the "service advisers" are more like high pressure salesmen. They must get a commission on total dollar amount. We always end up spending twice the estimated or initial cost. We are not goi pressure salesmen. They must get a commission on total dollar amount. We always end up spending twice the estimated or initial cost. We are not going back, we have given them way to many chances on all of our vehicles. Yes, I know, you would think that we would have learned the first or second time. They got us for 4k this last time. More

Do not take your car here for any out of warranty repairs. They are a total ripoff with their pricing. First they charge a very high $175 diagnostic fee which I was not told about until I was droppin repairs. They are a total ripoff with their pricing. First they charge a very high $175 diagnostic fee which I was not told about until I was dropping my van off. On top of that they tried to charge me an extra $20.00 "environmental fee" when I came to pick my van up after declining to have the work done. I decided to another repair shop that I trust after they gave me a quote that was a third the cost for the same repair! I made the mistake of going to Dick Hannah for my first repair service after my warranty expired. Never again! More

I spent $1000.00 dollars. On repairs, and was charged tax. I go back in 2-1/2 weeks later and questioned bill and they ask for my Oregon drivers license to not charged me tax on $500.00. What kind of ser tax. I go back in 2-1/2 weeks later and questioned bill and they ask for my Oregon drivers license to not charged me tax on $500.00. What kind of service is this?? And 4 days to change an alternator. This was Jeff Roberts More

So, I'll start my saying I previously posted a review saying I received terrible service - which I initially did. However, anyone can screw up. I believe what counts more is how they respond to the s saying I received terrible service - which I initially did. However, anyone can screw up. I believe what counts more is how they respond to the screw up. I am pleased to say that the Service Manager, Cynthia Lamar excelled in her response! Bottom line: after explaining the problem to her, she did not try to justify anything or make excuses. She simply realized they had made some big mistakes and had my credit card charges refunded appropriately. She also said she addressed the issues so that, hopefully, they would not occur again. So, I upgraded my review rating to 4 stars! Thank you, Cindy! Here's my original review so you can understand what happened and how I felt. ************************* TERRIBLE SERVICE It seemed simple enough. Replace auxiliary battery and intelligent battery sensor (IBS). Battery was replaced under warranty at another dealership 2 years ago. That dealership told me the battery has a 3 year non-prorated warranty. I had an extended warranty that would cover the sensor so net zero cost to me rather than the $600+ I had to spend. Teila Grinde, my service advisor, said she called my extended warranty company. When I called the extended warranty company, they said Hannah had said nothing about the sensor - just the battery - so claim was denied. I asked Teila to call again which she indicated she would BUT NO ONE FROM HANNAH EVER DID!!! My warranty will only speak with the dealership to approve a claim and only reimburse them, not me. I have used it before and never had any problems. Meanwhile, Hannah said the battery which was replaced under the Chrysler factory warranty at a Chrysler dealership was not a Chrysler battery! xxx? They wouldn't contact the other Chrysler dealership! I did and confirmed it was a Chrysler battery - just an earlier part number. I spoke with the Hannah parts department and confirmed again my battery was an old number that has been superseded by new ones - apparently this was some in-depth questioning the service department wasn't capable of doing! It was also impossible to reach the service advisor, Teila Grinde, by phone. When I would call - several times - they said she was with a customer. I said I'd hold and was told I COULD NOT HOLD AND WAIT!!! Yes, I did get a call back but not when I was able to answer the phone. It should be convenient for the customer. I ended up having to communicate via email. I put in a call to the general manager, Rich Anderson, and left a voice mail for a call back. After I emailed Teila that the battery was a Chrysler battery, rather than say she had made a mistake and would refund my credit card immediately, she said her service manager would contact me. I have heard nothing so far from Anderson or the service manager. If you're looking for terrible service, to be lied to and not being able to call your service advisor, then this is the dealership for you! At the time I wrote this review, Teila was not listed below in the Service Dept to rate. To sum up, if you are considering Dick Hannah dealership for anything, as per Monty Python... RUN AWAY! RUN AWAY! More

Had the worse experience there. Had a 9 am appt. to check out my dodge cause I had a lifetime power trans. Warranty, it was suppossed to only take 1 1/2 hour, 4 1/2 hours later they still haven’t checked my out my dodge cause I had a lifetime power trans. Warranty, it was suppossed to only take 1 1/2 hour, 4 1/2 hours later they still haven’t checked my car. What’s the use of having a appt. with them . More