Diehl Honda of Massillon - Service Center

Young lady who helped me was very nice and honest. Explained everything and did not pressure me at all. Explained everything and did not pressure me at all. More

They were very professional and thorough. Walked me through the process then explained everything before escorting me to the cashier. Walked me through the process then explained everything before escorting me to the cashier. More

After the tire was replaced the TPMS indicated low tire pressures. It needed to be calibrated. I wonder if this wasn't one properly when the tire was replaced. At my last oil change, the safety inspecti pressures. It needed to be calibrated. I wonder if this wasn't one properly when the tire was replaced. At my last oil change, the safety inspection indicated that the pressure in the spare tire was OK. However it was not when I had to call AAA to replace the flat tire. When I mentioned this when I got the new tire, I was told that if the spare tire is not accessible the pressure is not checked. Fine but that should have been noted on the inspection report. I could have checked it myself. More

First visit for an oil change and tire rotation went as easy as could be expected. Everyone was polite. easy as could be expected. Everyone was polite. More

Working with Curt was a very pleasant experience. He kept me updated at all times. He kept me updated at all times. More

Very positive from beginning to end. Scheduling was quick and the service was done fast and well. Thanks Scheduling was quick and the service was done fast and well. Thanks More

I made an appointment to have a noise looked at in my car. The car is under warranty. When the tech addressed me he informed me that if it was not warranty related I would be charged 159.95. I was not to car. The car is under warranty. When the tech addressed me he informed me that if it was not warranty related I would be charged 159.95. I was not told this when I made the appointment. After becoming upset the manager did make it right, but the tech continued to ask me questions as if the noise was my fault. Had I been in an accident? Have I had the injectors worked on? WHAT ITS A BRAND NEW CAR!! It continued if it was an animal I would have to turn into my insurance. I was so stressed out by the end of this appointment! I have bought 2 brand new Hondas at this location. Not only will I not purchase another vehicle here I will never have another service done here. More

They were very fast and efficient on getting my car in and getting my tire replaced and getting my tire replaced More

Great job as always well done everybody thank you for working on my car thank working on my car thank More

Issue unresolved. Didn’t seem to listen to my description of the actual problem which was never fixed. Broken plastic in my car afterwards. Idk where it’s from. Looks Didn’t seem to listen to my description of the actual problem which was never fixed. Broken plastic in my car afterwards. Idk where it’s from. Looks like pieces from the car. Want compensation. This is ridiculous More