Diehl Hyundai of Massillon

I took my car in for a check engine light, they said they updated it and it should be fixed, within 24hours, it came back on, i called and left messages multiple times with no response, finally connecting on updated it and it should be fixed, within 24hours, it came back on, i called and left messages multiple times with no response, finally connecting on my third call. Scheduled an appt to have fuel injector replaced, because the dealership said that would be required only to find out after i took it in that the part was back ordered causing me to have to take my car in a third time for the same problem. More

Every time I come in. Service dept wants to up sale me something. I could trust the old manager to tell me what I needed and what I didn't need. I came in for an oil chang Service dept wants to up sale me something. I could trust the old manager to tell me what I needed and what I didn't need. I came in for an oil change and he told me I needed all new brakes and rotors. I took it to get another opinion and I just needed front brakes. More

It took over a month and two days to get my car done I guess he was good guess he was good More

Everyone was wonderful They explained all what was going to be done to my car. to be done to my car. More

Excellent Excellent everyone was great And new their jobs Service was wonderful And excellent and the car was returned to me clean and fixed. Thanks you for everything. Lovie D Hailey a satisfied Customer Service was wonderful And excellent and the car was returned to me clean and fixed. Thanks you for everything. Lovie D Hailey a satisfied Customer More

Everything was explained and done correctly. They kept to everything that was on the estimate and did not go over it. They kept to everything that was on the estimate and did not go over it. More

New ownership seems to not take care of the quality of the dealership (cleanliness) and new employees aren't as helpful and friendly as before when it was Waikem. It's an overall, different kind of experi the dealership (cleanliness) and new employees aren't as helpful and friendly as before when it was Waikem. It's an overall, different kind of experience that I don't love. More

New ownership seems to not take care of the quality of the dealership (cleanliness) and new employees aren't as helpful and friendly as before when it was Waikem. It's an overall, different kind of experi the dealership (cleanliness) and new employees aren't as helpful and friendly as before when it was Waikem. It's an overall, different kind of experience that I don't love. More

Bait and switch tactics used by Service Department. Doubled the cost of the original quote Doubled the cost of the original quote More

Aaron and his team made leasing a new Santa Fe as easy as it has ever been. Would recommend leasing or purchasing a vehicle from them. There no pressure sales staff made it fun to get a new vehicle again. it has ever been. Would recommend leasing or purchasing a vehicle from them. There no pressure sales staff made it fun to get a new vehicle again. More