Honestly, the original purchase of my car went great. I got to work with Jeremy and Ron, and Chris-people who are no longer working at that location. They worked very hard at getting everything worked out, and were very kind!
Fast forward 3 months, and my car was totaled in an accident. I went back to them to file paper work to have my warranty and gap insurance refunded, and Zack basically told me that it wasn't the brightest idea and talked in circles basically saying he wouldn't let me do it, and that a refund had to be issued through the company and that there was nothing they could do (finding eventually they make commission off of sales like that) and I left upset.
Called the Gap company, and the bank, and they both said that ONLY the dealership could handle such affairs.
So, I called them, and left a message saying what they told me, and never received a call back until 3 weeks later of me calling again and again, and no response. I finally got to come in and sign paper work. I filled everything out and signed stuff, and now it was up to them to send it in. I find out 2 months later that that was never done.
So I spoke to Zack again, and he said he would put a rush into it, making sure the bank would receive the check last week. Still no check. I still have to pay for a car that Is totaled because of their lack of responsibility. I called yesterday, and he said he would check up on it, and give me a call back shortly. Never received a call.
Called today, left a message with Blake, and said he'd have him call me back after his lunch break. Still no call.
I am very frustrated, and don't recommend these people to anyone! They are incapable of doing their jobs and holding true to their word. Very unreliable, and quite frankly, incompetent.
Don't go to Dillon's Auto. You'll regret it.
Zack, Chris, Blake, Jeremy, and Ron
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