Dixie Buick GMC - Service Center

Pleasant experience as everyone is knowledgeable and easy to talk to about my beautiful Buick. Would not think to go anywhere else for service. to talk to about my beautiful Buick. Would not think to go anywhere else for service. More

I made an appointment to have routine maintenance done, oil change and tire rotation. My appointment was on March 6, 2025, at 1:30 pm. I got with an advisor when I arrived. Told the advisor I have a Mainte oil change and tire rotation. My appointment was on March 6, 2025, at 1:30 pm. I got with an advisor when I arrived. Told the advisor I have a Maintenance Plan. I was told it would take 1 to 1 1/2 hours. Over 1 1/2 hours the advisor came and talked to me saying that I needed a new cabin air filter and had a tire with a nail in it. I told him that the tire had a slow leak since I bought the vehicle with no luck from the Service Department to find the issue. He gave me prices on taking care of both issues. I denied his recommendations. So, after almost 2 1/2 hours, he said my vehicle was ready. I go up to the cashier and she told me that it would be $98.95. I told her that I had told the advisor that I had a Maintenance Plan, she went and checked with him and came back telling me that I did have a Maintenance Plan. This is the third time in a row that I had to correct your service department about my Maintenance Plan. You could take this one way and saying that your dealership is trying to extort money from customers. Then, to top this off, when I went to my car to leave, I found the glove box on the floorboard and the filter on the seat. I am not sure what kind of business you are trying to run here but it does not seem that you really care about your customers. I am very disappointed in your dealership. The service Manager did want to talk to me, but due to the 2 1/2 hours that it did take I did not have the time due to another commitment. I would like to see you buy my vehicle back to totally end this relationship. More

Tried to get a price for a service after 6phone calls no one answered phone’s reception did after 10 rings never did get a answer Tried the chat never got back with me I will go elsewhere one answered phone’s reception did after 10 rings never did get a answer Tried the chat never got back with me I will go elsewhere More

Doug P service advisor does it again with his team of Tech's . I didn't have an appointment for service, i was in the area so i stopped in to make an appointment. Its tourist snowbird season so it can be Tech's . I didn't have an appointment for service, i was in the area so i stopped in to make an appointment. Its tourist snowbird season so it can be a week or 2 to get scheduled which is understandable. Happens every year. Doug said I can get this done now how long do you have and do you mind waiting. I t way approximately 1140 am. I explained to Doug I had to be to my next stop by 3;30 pm as they close at 4 pm. I sat down had a water Yeti tumbler with me. So i grabbed a chocolate chip cookie the GMC DIXIE usually has free of charge. I have a 7lb dog named Buster with me each time I visit and 1 of the other Dixie GMC representative "John n Parts" always greets Buster and gives him a little treat. "Honestly I get treated better here at GMC DIXIE Ft Myers than the BMW Dealer just down the street even some family member or friends" LOL It goes without saying if you don't have a few complaints you are not doing any business. Unfortunately you can not satisfy everyone all the time!!! Yes we all make mistakes, yes even the GMC personal on occasions. HEY What happened to us as a society seems like if we can't complain we don't have much to say especially since covid. That said, I see, observe a strong effort to make things RIGHT from the Service Department, Manager Service writers and so on. Mistakes do happen its the opportunity to then make then right that counts.. I've made a living in the Service Industry Business I didn't have anything else to sell but service. No Tires No tune-ups No Refrigerators I provided Flooring Warehousing & Installations for Home Depot, Lowes and several hotel chains 36 E 350 Ford Vans /trucks + 100 employees and sub contractors. DIXIE GMC steps up to the highest standards I've seen in the Auto Service business. Ill repeat myself, I get better service from Dixie GMC than I ever pray to get from BMW Dealer just down the street. The Genesis dealer treats us better than BMW. Now I drive all the way down to Naples area for BMW Service The selling Used or New vehicles is the easy part, it's the service Dept that keeps you coming back. Dixie GMC does just that! Last said I didn't purchase my 2023 GMC 3500 Denali from Dixie GMC they didn't have any in stock after Hurricane Ian my 2021 F250 was totaled. Thank for reading my review and this is not my 1st review for Dixie GMC the Service Department just continues to do what they do Best. Provide Great Customer Service to maintain a strong honest effort as best as possible for each customer that walks in during my visits and observation. The service and greeting I receive from Dixie GMC is the same as if I did purchase my vehicle from them. I have no complaints about this Dealer. Doug Peavy always returns my call by end of day! Everytime Thank You Buster & John R More

Doug P service advisor does it again with his team of Tech's . I didn't have an appointment for service, i was in the area so i stopped in to make an appointment. Its tourist snowbird season so it can be Tech's . I didn't have an appointment for service, i was in the area so i stopped in to make an appointment. Its tourist snowbird season so it can be a week or 2 to get scheduled which is understandable. Happens every year. Doug said I can get this done now how long do you have and do you mind waiting. I t way approximately 1140 am. I explained to Doug I had to be to my next stop by 3;30 pm as they close at 4 pm. I sat down had a water Yeti tumbler with me. So i grabbed a chocolate chip cookie the GMC DIXIE usually has free of charge. I have a 7lb dog named Buster with me each time I visit and 1 of the other Dixie GMC representative "John n Parts" always greets Buster and gives him a little treat. "Honestly I get treated better here at GMC DIXIE Ft Myers than the BMW Dealer just down the street even some family member or friends" LOL It goes without saying if you don't have a few complaints you are not doing any business. Unfortunately you can not satisfy everyone all the time!!! Yes we all make mistakes, yes even the GMC personal on occasions. HEY What happened to us as a society seems like if we can't complain we don't have much to say especially since covid. That said, I see, observe a strong effort to make things RIGHT from the Service Department, Manager Service writers and so on. Mistakes do happen its the opportunity to then make then right that counts.. I've made a living in the Service Industry Business I didn't have anything else to sell but service. No Tires No tune-ups No Refrigerators I provided Flooring Warehousing & Installations for Home Depot, Lowes and several hotel chains 36 E 350 Ford Vans /trucks + 100 employees and sub contractors. DIXIE GMC steps up to the highest standards I've seen in the Auto Service business. Ill repeat myself, I get better service from Dixie GMC than I ever pray to get from BMW Dealer just down the street. The Genesis dealer treats us better than BMW. Now I drive all the way down to Naples area for BMW Service The selling Used or New vehicles is the easy part, it's the service Dept that keeps you coming back. Dixie GMC does just that! Last said I didn't purchase my 2023 GMC 3500 Denali from Dixie GMC they didn't have any in stock after Hurricane Ian my 2021 F250 was totaled. Thank for reading my review and this is not my 1st review for Dixie GMC the Service Department just continues to do what they do Best. Provide Great Customer Service to maintain a strong honest effort as best as possible for each customer that walks in during my visits and observation. The service and greeting I receive from Dixie GMC is the same as if I did purchase my vehicle from them. I have no complaints about this Dealer. Doug Peavy always returns my call by end of day! Everytime Thank You Buster & John R More

Great service, Dixie Mechanic Sam took great care of my vehicle.i would recommend using Dixie for service. vehicle.i would recommend using Dixie for service. More

Did not have an appointment but they were still able to work me in. Great work me in. Great More

Service appointment on time and finished in timely manner. Service writer very personal a pleasant. manner. Service writer very personal a pleasant. More

I had my vehicle serviced about two weeks ago soon as I got it back to the check engine air filter system light come on. I took it back the following Thursday they simply reset it apparently did not look i got it back to the check engine air filter system light come on. I took it back the following Thursday they simply reset it apparently did not look into the problem. It’s back on again. I’ve gotta drop it off on Monday, November 4 and I will tell them about it again and yet to get anyone to share previous history on this vehicle my next step will be the federal law. I know Florida does not carry one, but the federal does inside the warranty of the vehicle. More

They were very pleasant todo business with and trustworthy on all they did and dependable trustworthy on all they did and dependable More