Dixie Buick GMC - Service Center

Well what an experience I had today at this dealer. .... There was a recall on my 2019 gmc sierra took my appointment over a month ago.... Got to the dealer at 7:40 my appointment was at 8:00... Got .... There was a recall on my 2019 gmc sierra took my appointment over a month ago.... Got to the dealer at 7:40 my appointment was at 8:00... Got the run around with the first service advisor ant finally the second one found my appointment he was nice about it... I had requested at the same time an oil change... I had specify that I would wait at the garage for the repair and the advisor inform me that when the mechanic would come in at 8 he could let me know how long it would take for the repair.... At 8:45 my trunk was still at the door so i went and see the advisor and he said it should not take to long they are checking it...when i told him my truck had not move he was surprise and obviously it was forgotten in front of the door.... At that moment they took my truck and i was told that it would not take to long and I would know a time frame... At 9:15 I went in the back yard of the garage and my truck was sitting there ontouch... I was so mad went to see the advisor and told him to bring back my truck I just wanted out of there... Could not beleive that kind of services....what can I say more.... More

My last experience with this service department was one of the best ones I have experienced. From that time to today, it was a 180 degree turn around. I called earlier this week for LOF routine maintena of the best ones I have experienced. From that time to today, it was a 180 degree turn around. I called earlier this week for LOF routine maintenance and took offered an appointment of 11 am today. I arrived at 1045, all four service kiosks were somewhat busy but I was greeted and asked how could be helped. I advised my name, and after a couple of wrong lookups was found. I was promptly told, that Tim was my service advisor, to what end I do not know. But he agreed to write my request. I ws advised they were running behind since I was waiting. Would be two hours. I advised OK. After 2 hours and 10 minutes I started to look for my car. Tim, the service advisor that was mine, was not at his station. After several more minutes, I found the advisor that took my service order. He looked my car up, said OH Tim is your service advisor. As I explained Tim was nowhere to be found, he said oh, Tim had to leave. I take my car to DIXIE Buick GMC for service, I don't care who writes my service ticket. It was now 2 and 1/2 hours siince I arrived. I asked for my car now unless it was on the rack. After a few miinutes it was brought around, untouched. I was adviised that mornings were better, like 7 or 730.. Well took the appointment offered, not knowing that certain hours came with this poor service. Don't make the appointments if you can't figure out how to schedule them for completion. And you don't have the same service team, the ones below are not with you with the exception of Greg. And I hate having to write this. Anyone have a GM dealer that can be reliable to recommend. More

Oil change and tire rotation took 2 hours and 45 minutes with appointment. Too long. with appointment. Too long. More

Always a pleasant experience! They are courteous and efficient. We’ve never had a problem. efficient. We’ve never had a problem. More

Very pleasant experience. Didn’t take long from getting there to having car serviced. Would recommend to everyone. Will definitely be back to have serviced again there to having car serviced. Would recommend to everyone. Will definitely be back to have serviced again More

Wendy was excellent! I came in for a service on my vehicle and like always Ms. Wendy was excellent at her job always goes above and beyond! vehicle and like always Ms. Wendy was excellent at her job always goes above and beyond! More

I have always been reasonably pleased with the service and have given good reviews. However, I am not sure I will return as I am not sure I can trust they actually performed the service I paid for. Why? and have given good reviews. However, I am not sure I will return as I am not sure I can trust they actually performed the service I paid for. Why? I had an oil change and tire rotation in early April. Last week, I got a message on the dash that the left rear tire was down to 21 psi; I also got an e-mail from On-Star saying the same. I checked the tire and it had 33 psi in it. So, I checked the other tires and found that the left FRONT tire had 21 psi in it. The only logical explanation I can think of this that when they rotated the tires they didn't finish the job. They did not reset the pressure sensors to reflect which corner of the car they were on. I called and spoke to a nice lady, explained the problem and she said the service manager would contact me. Now, after four business days, there has been no contact. The reason I had gone to Dixie was I thought they would have the equipment and procedures to reassign the sensors; did not turn out that way. If they skipped this step what else did they skip? Not worth a 30 mile (one way) trip when a local mechanic is 3/4 of a mile from my house. More

2008 Enclave still not fixed. I'm just disgusted and think they can't fix it. Wendy was very good, but the mechanical end was not. Rollie think they can't fix it. Wendy was very good, but the mechanical end was not. Rollie More