Dixie Buick GMC - Service Center

Bad experiance I am home now after a very exasperating day with Dixie Buick. I Purchased a 2011 Enclave in 2011. After working with sales at Dixie Buick for several I am home now after a very exasperating day with Dixie Buick. I Purchased a 2011 Enclave in 2011. After working with sales at Dixie Buick for several weeks trying to find the model equipped as we wanted I finally found one at Sunset Buick in Bradenton Fl. So, I did not purchase from Dixie. I have had very little trouble with my Enclave however, the right front running lamp has been off more then on for the four years I have had this car. On numerous occasions when the vehicle was in for other work I asked for the running lamp to be fixed, they always claimed it was working and they could not find anything wrong. Today after putting off taking the car in (it is always a unpleasant task), I took it in to have two recall items taken care of. I made the appointment last week and told the service tech making the appointment about the run lamp. The vehicle now has 57,000 mile and is out of warranty. After searching the service records he told my they would fix the running light. He also told me it would take about 2 hours for all the work and to bring the car in at 7:30 this morning. I was there at 7:15, the first in line. The service person now tells me that they have 15 cars from yesterday that have not been serviced yet and it will be longer than 2 hours but they will get me a rental car paid for by GM (not Dixie Buick but GM). She give me a card with some numbers on it and tells me to go back to the waiting room, have a cup of coffee, and give the card to the rental car people when they call for me. I sit anxiously in the waiting room watching every movement awaiting the rental car. 2 hours later I decide to go back out to the service agent and ask how long it will be; she informs me that they were already there and took all the customers waiting for rental cars to their cars. She then called them back and a half hour later they came back to take me to my rental car. The service agent insists that the rental car people called for me and I did not hear them. The rental car person told that when they got there the service agent pointed out to them the people waiting for rental cars and they assumed that was everyone and did not go back to the waiting room. Later that afternoon the call that my car is ready, when I go to pick it up they charge me for the running lamp repair and continue to insist that missing the rental car was my fault. I am sure if I had not finally gone out to ask about the rental car I would have sit there all day without any concern on the part of Dixie Buick employees. Needless to say I will not be purchasing any vehicles from Dixie Buick. More

It's been a long road for me here, a former Detroiter in southwest Florida, to find an auto dealer that I've really liked. I've had some truly horrible experiences in Naples and, until recently, thought tha southwest Florida, to find an auto dealer that I've really liked. I've had some truly horrible experiences in Naples and, until recently, thought that I'd have to drive for hours to find a competent service department for my '06 Pontiac GTO. Now, however, I have found Dixie. This dealer treated me like an actual person from the get-go. I was able to talk to the service manager about his technicians and the shop's capabilities before bringing the car in for service. When I arrived, service consultant Lynne Dedad was a pleasure to work with, took careful note of all of my concerns and had many years of knowledge about the product. Not only that, she was an actual fan of Pontiac -- a rare thing, I've found, among employees at Pontiac dealers who mostly just seem to be going through the motions. The work was performed in a timely and very competent fashion. When I got the car back, absolutely nothing was damaged. The tire rotation, balance and alignment had improved the ride, the brake fluid flush and fill was done properly and with the correct DOT 4 fluid as per the manual, and the LS2's leaking oil galley plug was fixed without any adverse effects. This was quite a treat for me, someone who has become almost numb to the likelihood that I'll find several new flaws with my vehicle when it returns from the service department, owing to shoddy workmanship or clumsy employees. You'll find none of that at Dixie, as far as I can tell. With the retirement of the Pontiac nameplate, it's nice to know that Dixie is still maintaining exemplary service and customer attention at their former Pontiac shop just up the street in Fort Myers. Although my GTO has been almost entirely trouble-free for the four and a half years I've owned it, I can at least rest easy that should anything go wrong, I have a place to take it where I won't worry about how it's treated. If you have a Pontiac that's still under warranty, I recommend making this your go-to shop for repairs -- or even scheduled maintenance. More

Visited this dealership to have my air bag light checked out. Pulled into the service department sat for a bit and finally seen someone come out then notice the service tech address the customer that had pu out. Pulled into the service department sat for a bit and finally seen someone come out then notice the service tech address the customer that had pulled in behind my wife and myself. Then said service tech went back to his desk and begain drinking his coffee or what ever it was. Didn't even look in our direction or acknowledge we were there. More