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Doggett Nissan of Beaumont - Service Center
Beaumont, TX
72 Reviews
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72 Reviews of Doggett Nissan of Beaumont - Service Center
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December 11, 2020
After being asked multiple times (prior to the appointment by telephone) to wear a mask to my service appointment, I was shocked to find that this rule only applied to customers. The staff were al appointment by telephone) to wear a mask to my service appointment, I was shocked to find that this rule only applied to customers. The staff were all maskless behind their service desk. There were plexiglass barriers on each desk but I had to stand to the left of the barrier in order to receive paperwork and hand over my keys. In the waiting area, I saw a maskless mechanic talking to another masked customer loudly while leaning forward towards her. Masks only work well when everyone wears them. Dead customers can't buy cars so perhaps it best to try to protect your customers in addition to your staff. When I complained the staff "tried to make it right" but this many months into a pandemic it's too little too late. More
by Ren
Employees Worked With
Taylor
April 18, 2017
horrible,horrible and horrible Please be careful if you get your car serviced at Mike smith Nissan........ I had a drive chain recall issued on my car, I spoke with the service mana Please be careful if you get your car serviced at Mike smith Nissan........ I had a drive chain recall issued on my car, I spoke with the service manager after they ran the diagnostic and he told me I needed a 11,000$ new engine ,my oil was black and sludgey either because I was not changing my oil or because I was not getting it changed by Nissan. At this time they told me there was no point to get the recall done. I advised them to do the recall, because I knew I changed my oil when I am supposed to, they kept my car over a week all the while having salesman call me everyday trying to sell me a car. I get my car back and it is running very rough, when I get down the road, my service engine light comes on. I had already planned to bring it to get a second opinion, so I brought it to twin city Nissan and they are amazing! They ran the tests and told me in fact I do not need a new engine, but the recall was done incorrectly by mike Smith Nissan. No sludge at all in my engine ,they pulled my Carfax which has all my oil changes logged in it. Mike Smith Nissan lied to me,tried to rip me off and treated me very rude. On the other side of this Twin city Nissan was kind and helpful, made sure we had a rental car{Mike Smith denied me a rental car}. They also called and gave me updates{Mike Smith did not}. I also called the Mike Smith GM and left messages with no callback. So please be careful, always get a second opinion. More
by sbroussard
Employees Worked With
Kelsey Craig,Matthew Reck
