Don Herring Mitsubishi Plano - Service Center

I am very pleased to know that I can recommend Don Herring's National Auto Repair to my family and friends. My 2011 Mitsubishi Outlander was approx 3 months old - brand new - when i was hit in a park Herring's National Auto Repair to my family and friends. My 2011 Mitsubishi Outlander was approx 3 months old - brand new - when i was hit in a parking lot by another car - the owner of the other car had insurance which recommended working with Service King for repairs. The initial estimate for repairs was required through Service King. Nonetheless, I went directly to the Plano Mitsubishi dealership for a free estimate. The NAR representative, TJ, greeted me, inspected my car, asked me to wait a moment, and returned with an estimate. The entire process took approximately 10 minutes. After that, I went to Service King (as required)...after presenting for the estimate, being told i would be called days later/provided with the estimate at that time, and then after one week of my many unreturned phone-calls...I gave up and tried a second SK location. I spoke with the designated inspection person to confirm the appointment, and when I showed up, I was informed the SK representative had left for the day...apparently he forgotten he had confirmed our appointment only 2 hours earlier when we spoke on the phone. Subsequently, I was fed up and there was no way I would hand my car over to SK for repairs. Ultimately, the SK estimate was less that what NAR quoted, but I was assured by TJ that NAR would work with my insurance and fix my car. My intention was to have my car returned to it's original, perfect, pre-accident condition...and TJ assured me that's what NAR would do. As it turned out, the repair had to be corrected, and the SK estimate did not take into account the extent of the repairs necessary...and I became concerned the additional repairs would not be covered by insurance. Meanwhile, Daryll (with NAR) kept me posted every step of the way and spoke directly with the insurance company. Daryll resolved the matter with the insurance company and he returned my car to it's original perfect condition. All I had to do was pick up my car. Daryll and TJ with NAR simply provided exemplary customer service. Again, I can honestly recommend NAR to all my family and friends. As for the Mitsubishi Dealership...we have been so pleased with our new vehicle and the service we have received. We actually purchased our car from the South Dallas Mitsubishi - and I was not familiar with the plano location. From our experience - both locations offer outstanding customer service and the highest quality of work...as well as solid, dependable, great vehicles. More

I don't know if it matters but I had my chevrolet truck brought in because I was recommended by a family member. I have been chasing a problem with hesitation and lack of performance for years. The MITSUBI brought in because I was recommended by a family member. I have been chasing a problem with hesitation and lack of performance for years. The MITSUBISHI dealer not only fixed my truck (they said the fuel pump was underperforming), they also tuned it up. THANKS MY TRUCK RUNS BETTER THAN IT HAS IN YEARS! Thanks to the techs Roger and Ken. More