Don Jacobs Toyota

Reason for Visit: Service

I recommend this dealer: No

My Review of Don Jacobs Toyota:
After a fire we were told to take our 2009 Scion with 7,000 miles to this dealership for body work. The fire damage was on the driver's side of the car. Not only did they do a sloppy job on the fire damage, but when we went to pick up the car, it was full of scratches that were not on it before. We were told that that's what happens when you have 7,000 miles on a car. They accused us of coming in with all of these scratches and trying to have them fixed at the insurance company's expense. This couldn't be farther from the truth. This was a car that we take pride in ownership of. We were also told that all of the cars on the lot have at least 100 scratches on them - makes you want to go out and buy a new car at this dealership - doesn't it! The body shop manager was rude and this experience has been a nightmare. The scratches and dents are unacceptable but we seem to have no recourse. The longer they have our vehicle, the worse the damage gets.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Don Jacobs Toyota:
Went to dealer to test drive and purchase a 2008 Toyota Camry. The first person was helpful and unfortunatly because we emailed someone they directed us to someone else. We had the WORST salesperson ever!!!
We scheduled an appointment to meet the internet salesperson and waited a total of 2 hours while he attended to 2 other couples/families interested in buying. He finally sat down and started talking to us about price. At that point we asked if the price was negotiable the person spoke to us as if we did something wrong. He kept pushing "FREE" oil changes as the reason price could not be changed. I would not recommend anyone to ever waste their time going there.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Don Jacobs Toyota:
Went to buy a Toyota Sienna. This dealership has by far the worst sales people. When I asked if the price could be reduced, it seemed like I cursed the guy or something. To make story short when I said "I made a mistake visiting your dealership" while I was leaving, I was told "you bet you did make a mistake"

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