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Don McGill Toyota of Katy

3.1

271 Lifetime Reviews

21555 Katy Freeway, Katy, Texas 77450
Call (844) 746-5671

Latest Reviews

June 15, 2017

"Very poor dealings with finance"

- BHARAT A. PATEL

First, Alexis Cantu, finance manager, didn't tell me that there was another bank offering lower finance rate. When I asked her to look up Chase, we found their rate to be lower than Wells Fargo that she said had the cheapest rate. Very unethical. Perhaps they get kick backs from Wells Fargo. Second, I bought a 2017 Highlander Hybrid about 2 weeks ago. I bought auto and Apex extended warranties. She said it was a take-it-or-leave-it situation so I agreed to buy it at the time of sale since she clearly told me that I can get a full refund if I cancel within 30 days. I found a much cheaper coverage online and now Ms. Cantu does not respond for a refund. She never answers her phone, neither returns my voicemails or email. Finally emailed General Manager Mike Mynatt. No response yet. Logged in a complaint with Toyota also. Luckily I put down payment on my credit card so now I can dispute the price I paid for extended warranties with them. Otherwise I would have been left out cold! Salesman Belal Awad was very nice and extremely helpful but they have no authority over anything.

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Employees Worked With

Belal Awad, Alexis cantu

May 19, 2017

"Service Review"

- Sunny

Was difficult to get a service appointment. Moreover, they don't have loaner cars whatsoever big your repair work is, and even if your car is in warranty period.

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Employees Worked With

Carlos

May 12, 2017

"Poor Service Department "

- spyder72

Wanted to send a quick note of thanks to Larry Tuttle, Service Manager, Don McGill Toyota. Thanks for wasting more than two hours of my day and NOT receiving any service. If your Service Department will not honor appointments and prioritize work according to appointments 1st, then why do you bother taking them? I had a scheduled appointment for a state inspection inspection at 11:30am. I arrived before 11am and requested my car be returned to me at around 1:30 as it hadn't moved since it was taken into the shop at 11:30. You and your service "advisor", Antonio Novoa, should look for a new profession as you are not very good at this one. This is the second and last time I will allow a Toyota dealership service team steal my time. If I could rate this location lower, I would along with any other Toyota dealership Service Department. Don't waste your time with this place. I went to a local Texaco down the street from my apartment and was in and out in 20min.

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Employees Worked With

Antonio Novoa

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Don McGill Toyota of Katy, Katy, TX, 77450