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Don McGill Toyota of Katy


272 Lifetime Reviews

21555 Katy Freeway, Katy, Texas 77450
Call (844) 746-5671

Latest Reviews

July 12, 2017

"Trust lost due to negligence of vehicle"

- pngo

Horrible service. I got my car inspected before a long drive. Waited the long 3 hours then received my keys to the car. No rep told me anything was wrong with my car. I checked the sheet to see my tires were at 1 and 2 ratings out of 12 (worst quality of tire). Nobody told me to get new tires as the score deemed the tires needing immediate attention. Later on the drive, my fender and splash guard were dragging due to the negligence of the mechanic not attaching them to my car properly. Had to pay out of pocket for labor and parts and did not get anything out of Don Mcgill. Horrible service. The reason you get your car checked up is to make sure everything is okay or at least know about the problems so you can fix them. I've been going here for a couple years but I've lost trust as this dealership cares about the volumes of cars they can service and not the integrity of their work.

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Employees Worked With


June 15, 2017

"Very poor dealings with finance"


First, Alexis Cantu, finance manager, didn't tell me that there was another bank offering lower finance rate. When I asked her to look up Chase, we found their rate to be lower than Wells Fargo that she said had the cheapest rate. Very unethical. Perhaps they get kick backs from Wells Fargo. Second, I bought a 2017 Highlander Hybrid about 2 weeks ago. I bought auto and Apex extended warranties. She said it was a take-it-or-leave-it situation so I agreed to buy it at the time of sale since she clearly told me that I can get a full refund if I cancel within 30 days. I found a much cheaper coverage online and now Ms. Cantu does not respond for a refund. She never answers her phone, neither returns my voicemails or email. Finally emailed General Manager Mike Mynatt. No response yet. Logged in a complaint with Toyota also. Luckily I put down payment on my credit card so now I can dispute the price I paid for extended warranties with them. Otherwise I would have been left out cold! Salesman Belal Awad was very nice and extremely helpful but they have no authority over anything.

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Employees Worked With

Belal Awad, Alexis cantu

May 19, 2017

"Service Review"

- Sunny

Was difficult to get a service appointment. Moreover, they don't have loaner cars whatsoever big your repair work is, and even if your car is in warranty period.

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Employees Worked With


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Don McGill Toyota of Katy, Katy, TX, 77450