Don Pool Mercedes Benz Repair

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Don Pool Mercedes Benz Repair:
Quality of work is great - If you are bringing the car to repair a specific item it will get repaired correctly from the first time. Don Pool uses the genuine Mercedes Parts. They always tell you if there is other things that needs to be repaired in the near future or in the next service so you have a good idea about your car. You will apreciate them if you deal with other Dealer that want to take advantage of you and do not fix the car right emplty promises there is a lot of them out there even though they are called leaders.

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Don Pool Mercedes Benz Repair:
They drove the car for 30 miles and put on the paper for 4 miles (two times like that). I didn't mind how many they drove but the fact they lied about it made me think twice about bringing the car back.

The technician wasn't 100% sure what he was talking about and kept on saying he was a 'technician' and would not want second opinion.

They didn't inform the status of the car. I called after few days and they said the car was done.

I brought the car for some issue and after a week, they charged almost $1100. The problem came back after 3 days of driving. The shop said it would be multiple issues with the car and I would have to pay more. I brought the car back and they kept another week and returned the car saying "we saw the problem twice but couldn't find out what the problem was. Keep the car until it gets more problems and bring it back".

Both times I picked up the car, there were missing parts and parts that not put back into the car. The car was dirty as it went through a war or something.

I've heard 2 people said the shop was good but my experience wasn't nice. I was out over $1K and nothing fixed.

Was this review helpful to you? Yes | No