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Don Williamson Nissan
Jacksonville, NC
87 Reviews
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Showing 12 service reviews
February 02, 2021
I do not want to give any stars. The service manager was extremely disrespectful and rude. My vehicle has been at the dealership for 4 days and they still can't tell me why my car won't start. extremely disrespectful and rude. My vehicle has been at the dealership for 4 days and they still can't tell me why my car won't start. More
by Ms.Bee
Employees Worked With
Mark Rodgers
March 08, 2018
an enlightening experience The sales person (James Browning) went above and beyond his duties. He was very knowledgeable with the entire Nissan line. I walk into the dealership The sales person (James Browning) went above and beyond his duties. He was very knowledgeable with the entire Nissan line. I walk into the dealership dead center to look at a Rogue, even took it for a test drive. Total time aprox 90 minutes, on the way back to the dealership I inquired about the Murano even after test driving the Rogue, talking all about the Rogue, he ask if I wanted to take the Murano for a spin. James showed great patience, understanding, and the urge to go above and beyond in his job. I will definitely be back at this dealership and the salesperson (James Browning) in a few weeks to finalize the purchase. More
by Daniel Kopsco
Employees Worked With
James Browning
January 26, 2017
Kayla Rocks Very professional She makes things happen... I want to thank her for the service I received. As a Vietnam veteran widow is nice to know I have a plac Very professional She makes things happen... I want to thank her for the service I received. As a Vietnam veteran widow is nice to know I have a place I can trust who. also care about their customers. Thanks again.. Lucinda Tabor More
by Lucinda Tabor
Employees Worked With
Kayla
October 17, 2016
service i've had three THREE bad experiences with service. 1- there was a rattling noise coming from my car. ended up being some kind of plate on the bottom i've had three THREE bad experiences with service. 1- there was a rattling noise coming from my car. ended up being some kind of plate on the bottom on the car. take it back in when the part was in to have it fixed, only to pick it up & turn right around to go back. my check engine light came on, turns out they said "my o2 censor went back" but they FORGOT to hook it back up. 2- i ran over a bolt in the middle of the intersection, took my car into have the tire repaired or replaced. they took the tire off & plugged it from the inside out but also FORGOT to balance the tire when they put it back on. then accused me of hitting a curb but could not point out where. they said there was marks on it that pointed to me hitting a curb. 3- took my husbands car in for an oil change & tire rotation. only to return AGAIN. they FORGOT to put TWO lugnuts back on the tire. the technician that worked on the car, said he didn't remember working on the car or taking the tires off, & walked away from me. i didn't get an apology for the mistake. when the service advisor confirmed it was in fact the person he was no where to be found. the lugnuts that he put back on the car were not even tight. the service advisors are amazing. greet me by my name every time i go in there. NEVER HAD A PROBLEM FROM THEM. the technicians/mechanics are the worse to ever work there. i've dealt with the service manager TWICE now. More
by kathryn
Employees Worked With
jimmy, jason
April 06, 2016
UNLESS YOU ARE WILLING TO RISK YOUR LIFE, DON'T GO TO THERE! I am the kind of person that only take my car to Nissan dealership for ANY kind of service. Even oil change. I NEVER had my car serviced anywhere els I am the kind of person that only take my car to Nissan dealership for ANY kind of service. Even oil change. I NEVER had my car serviced anywhere else for safety concerns. I've always only trusted the Nissa dealeaship, until yesterday, 04/06/2016. I took my Pathfinder to this Dom Williamson Nisan to fix a low tire and they told me there were 2 nails on my tire (one of them on the side of the tire- they took a picture and showed me) and they "fixed". 5 Days later, the tire they had supposed fixed just BLEW leaving me on a busy street. So I took my tire to Sam's Club to have it fixed and was just shocked when the technicians at Sams told me that fixing the sides of a tire is AGAINST THE LAW. Yes, it is illegal!!! It's dangerous and it jeopardized not only my own life but also others sharing the road with me. Sam's crew also added that the way my tire is damaged it could have not been done by a nail (funny, since I saw the picture of that nail at Nissan) because it had a tear of around 3 inches. It was most probably done when the tire was being removed from the wheel. Sams crew advised me to go back to Nissan and claim for new tires (not only one for safety issues). And they even warned me that Nissan would try to blame them (Sams's crew) for their mess since it was a pretty danger situation, that could've resulted in death, but they (Sams' Crew) were not worried cause they have 4 cameras in their service room to back them up! Well after hearing all those things I left that place in tears, shaking just to know that I had been driving my car in those condition and risking the lives of my two little princesses I went to Don Williamson Nissan and they also treated me like a second rate citizen. DENIAL, DENIAL, DENIAL!!!!!!!! Dom Williamson Nissan just denied they had serviced the side of my tire (just as Sam's crew had predicted), they tried to blame Sams's for that damage but after I told them about the cameras they implied it was me (I am a 43 years old mother of a 5 and 8 years old girls -my husband is a millitary currently deployed risking his life to keep ours safe so Nissan can risk the lives of his wife and daughters- how could I possibly attempt to fix or damage a tire if I can't even lift it? I can't even change a flat tire (so I called AAA)- How disrespectful! They have that picture and they know I know! I've asked to see the camera images of their crew servicing my tire but I was told they don't have any cameras in their service room! Hmmm...Really? I wonder why... cheesy!! Anyway, I have proof of everything I stated! All I asked was a set of tires so I could drive safely again, just like I was before all this Nissan ordeal. But nooo... they are only offering to give one (and I should take the hit and pay for the other 3 if I want to drive safely with peace of mind. I am not a dishonest person, I am not the kind who wants to milk the cow, I AM NOT A LIAR!! But I know my rights as a citizen and I just wanted what was fair. My car in the same safety condition it was before I took it to Dom Williamson Nissan, with the 4 matching tires!!! After reading Nissan Reply, let me clarify some points: 1: Sams club NEVER removed, patched, fixed repaired or even attempted to repair my tire. They ONLY showed me the the repair YOU, NISSAN, did to the side of my tire 2: You keep denying that you fixed the side of my tire. Freddie Hergett SHOWED me the picture of the nail in the SIDE of my tire AND told me it was being fixed by you. Now you play crazy, stating you only did one repair when actually you did 2 and showed me the picture! You denial is offensive! Go check Freddie's cell phone for the picture he showed me of the nail in the side of the tire! IT DOES EXIST! And stop trying to make me look bad as if I were lying of trying to "milk the cow" and get new set of tires for free! 3- You mentioned that you've informed me that I'd soon need a new set of tires. Yes you did ! And I asked you, backed then, "How soon?" and you said you could not predict. Last week, when I went to your store, I've asked Freddie If it was time to have them changed (I'm all about safety and I was willing to purhchased the 4 sets right there, at that moment) and he again, told me that it was STILL NOT NECESSARY! In other words, if I needed new tires, why the heck did you fix my old one? Wouldn't it be a liability? The answer is, when Freddie told me I needed NOT new tires yet, you guys hadn't started to work on my case, damaged my tire, bla bla bla... 4- It is clear to me that your strategy is to undermine my claim because of the condition of my tires. I admit it was pretty used,, but still, according to NISSAN, UNDER SAFE CONDITION! You sent me to the street with those tires, I relied on your expertise. So, according to this scenario, I'd be having a happy end if my tires were looking new! Watch out potential costumer, if your tire are not looking new, costumer service will treat you like crap! 5- When I looked for your service, I had 1 set of matching tires; same maker, same model same years of use. All I ask is to have my car in the same condition it was before you serviced it. 1 set of matching tires; same model, same year same brand! Just like it was before! PS: Freddie Hergert has the picture of a nail on the side of my tire (he showed it to me to corroborate the time it was taking to have it fixed) , ok? Go check it out with him! And stop this nonsense of denial! I haven't reported that case to the police. Yet. You keep trying to picture me as a liar and I'll have to prove who is the liar here! As I told you before, I am an HONEST PERSON AND VERY PROUD OF IT!! PPS: I still want a set of 4 matching tires. Regardless the condition of my current ones, it is my right!! You don't have the right to screw customers with tires that don't look brand new! More
by Paddie
Employees Worked With
service manager Jimmy Mitchel
November 23, 2013
I received excellent customer service from the time I arrived until the time I left. My Altima was diagnosed quickly and the repairs took about three hours total. Everyone in the service department was arrived until the time I left. My Altima was diagnosed quickly and the repairs took about three hours total. Everyone in the service department was courteous and it was a pleasure to deal with the service representative, Jacqueline. The repairs were well documented and the costs were explained in detail. I would recommend this service department to anyone. More
by wadsworth62
Employees Worked With
Jacqueline Curry
September 24, 2013
Great it was so much help to have all the great assistance from people at don Williamson Nissan. I can't wait to take my vehicle in again!! assistance from people at don Williamson Nissan. I can't wait to take my vehicle in again!! More
by Shane69
Employees Worked With
I can't remember. Someone from the services department
August 16, 2013
I have a 05 Titan with brand new tires. After a 1000 miles, the right front tire tread on the outer edge was scuffing. My regular tire shop said that the alignment was within specks. Williamson Nissan h miles, the right front tire tread on the outer edge was scuffing. My regular tire shop said that the alignment was within specks. Williamson Nissan had to change the tow on the right side. From reception to finish, everyone I had contact with was friendly and professional. Williamson is an outstanding business ! More
by cecile43
Employees Worked With
Krieg Mayer
