Dorsch Ford Kia - Service Center

I went in for service without an appointment & they got me in within an hour. me in within an hour. More

I believe service is 50% of the sales. My service needs began in January of 2021 when my 2016 Kia Sorento being using oil at just a hair over 100,000 miles. From the time of the oil consumption test I deal began in January of 2021 when my 2016 Kia Sorento being using oil at just a hair over 100,000 miles. From the time of the oil consumption test I dealt with a couple of issues of poor customer service and poor communication by the service manager. At that time I spoke to the service department manager and explained my concerns. The engine finally went out on the car and it was covered under the factory warranty so I was able to get a new engine. I have since still been dealing with the service manager on a reimbursement issue. I have sent voicemail message and email both several weeks apart giving him time to answer me. To this date he has not contacted me. I guess I will go to kia and see if I can get some response from them. If you are having car warranty issues or concerns that will need attention I do not recommend Dorsch's service center More

My service writer was very upfront knowledgeable and keep me informed about my vehicle. My vehicle repair was done quickly and efficiently. I would use Dorsch Ford again me informed about my vehicle. My vehicle repair was done quickly and efficiently. I would use Dorsch Ford again More

Customer service and attention to detail are phenomenal ! Friendliness and response time is always exceptional Friendliness and response time is always exceptional More

Excellent service. Looks out for the customers best interest and make they feel comfortable. interest and make they feel comfortable. More

The service advisor was well informed. The service was prompt and reasonably priced. I was a little disappointed that a previous brake overhaul needed to be redone at my expense after only 18 months. prompt and reasonably priced. I was a little disappointed that a previous brake overhaul needed to be redone at my expense after only 18 months. More

I regularly service my Ford Fusion with Dorsch and they have treated me well each time over 2 years. have treated me well each time over 2 years. More

I have been having my KIA Sorento serviced at Dorsch for over five years. This time with Brandon V., who walked me through all the items that would checked. The oil change and tire rotation was done very qu over five years. This time with Brandon V., who walked me through all the items that would checked. The oil change and tire rotation was done very quickly and they even washed my car. Excellent Service. More

They were very curtious and got my vichical done in a good time and good service good time and good service More

I took my car in for a recall. They called me after it was finished and told the guy to leave keys with receptionist since I wouldn’t be able to make it when body shop closes at 5. They had no paperwork was finished and told the guy to leave keys with receptionist since I wouldn’t be able to make it when body shop closes at 5. They had no paperwork done so the lady had no idea what to do so she got a manager. They did offer other options but it was a inconvenience for me and needed my car. After waiting for a half hour they figured out to look at my tag number on vehicle from the work done and find the keys. The manager and receptionist were nice but the dealership was unorganized along with the call setting up for appointment. More