Dorsett Hyundai - Service Center

Dorsett Hyundai responded

Thank you for your fantastic 5-star review! We’re delighted to hear about your positive experience at Dorsett Hyundai. It’s wonderful to know that our team, including Trey Brooks-Ellis provided friendly and courteous service while keeping you well-informed throughout your visit. We truly appreciate your kind words about our service price transparency, workmanship, and communication. Your feedback means a lot to us, and we look forward to serving you again in the future! Best regards, The Dorsett Hyundai Team

Dorsett Hyundai responded

Thank you so much for your amazing 5-star review and for being such a loyal Dorsett customer! We’re honored that you chose to purchase your 2012 Hyundai Azera brand new from us—and that even now, living in Indianapolis, you still trust Dorsett Hyundai for every service and oil change. Your commitment truly means the world to our fourth-generation, family-owned dealership. Since 1958, we’ve proudly served the Terre Haute community with honest pricing, expert workmanship, and attentive service. It’s wonderful to hear that your Azera has been a great investment and that our team, including Michael Driver, continues to provide the high level of care you deserve. Thank you again for your trust and recommendation. We look forward to many more years of keeping your Hyundai running smoothly! If you want, I can help craft a special loyalty thank-you message or a social media post to celebrate this long-term relationship!

Dorsett Hyundai responded

Thank you for taking the time to share your feedback. We're truly sorry to hear that your recent service experience at Dorsett Automotive did not meet your expectations. We take concerns about professionalism, communication, and trust very seriously, especially as a fourth-generation, family-owned dealership that has served Terre Haute since 1958. We apologize for the long wait and for any confusion caused by the AI diagnostic recommendation or the miscommunication regarding the oil leak. It’s important to us that our guests receive not only accurate service but also feel respected and fully informed every step of the way. Your experience clearly didn’t reflect that, and for that, we sincerely apologize. We would greatly appreciate the opportunity to make this right and restore your trust in our service department. Please reach out directly to our service manager so we can review your visit in detail and ensure your concerns are fully addressed. Thank you again for your feedback—it helps us grow and improve.

JRLAUE responded

I will reach out to service manager.

Dorsett Hyundai responded

Thank you so much for the kind words and 5-star review! We’re glad to hear that you consistently feel welcomed and well taken care of when you bring your vehicle in for service. At Dorsett Automotive, treating our customers with kindness, respect, and professionalism is at the heart of everything we do. As a locally owned, fourth-generation dealership proudly serving Terre Haute and the Wabash Valley since 1958, we’re here to provide trusted maintenance and warranty service for Nissan, Hyundai, and Mitsubishi, as well as all makes and models. Whether it's a quick oil change or a more in-depth repair, our team is dedicated to making your visit comfortable and stress-free. Thank you again for your continued support. We look forward to seeing you again at Dorsett Automotive!

Dorsett Hyundai responded

Thank you, Jan, for the 5-star review and your continued trust in Dorsett Automotive! We’re proud to hear that you consistently experience professional, reliable service when you visit. Our team works hard to ensure every appointment is handled with care, precision, and respect—because that’s what our customers deserve. As a fourth-generation, locally owned dealership serving Terre Haute and the Wabash Valley since 1958, we’ve built our reputation on dependable service and long-term relationships. Whether you're here for routine maintenance, warranty work on your Nissan, Hyundai, or Mitsubishi, or service for any other make or model, you can count on us to get the job done right. Thank you again, Jan! We look forward to taking great care of you on every visit to Dorsett Automotive.

Dorsett Hyundai responded

Hi Alejandro, Thank you so much for your continued trust and kind words! We're thrilled to hear this was your fourth visit and that you've been happy with the service each time. It means a lot to us to have loyal customers like you, and we're grateful for the opportunity to keep your vehicle running smoothly. Thanks again—we look forward to seeing you next time! Best regards, Trever Dorsett Automotive

Dorsett Hyundai responded

Hi VBALLMOM5, Thank you so much for your kind words! We're so glad to hear that you felt heard and well taken care of during your visit. At Dorsett, we believe listening to our customers is the most important part of delivering great service, and we're happy to know that came through. We truly appreciate your feedback and the opportunity to serve you. We look forward to seeing you again in the future! Warm regards, Trever Dorsett Automotive

Dorsett Hyundai responded

Thank you for your feedback, JC! We’re thrilled to hear that you found our service to be first-class—at Dorsett Automotive, we’ve been committed to delivering exceptional customer experiences in Terre Haute, Indiana, since 1958. As a locally-owned, fourth-generation business, your satisfaction is always our top priority. We understand your concern about the credit card surcharge. Your input is valuable and will help us evaluate how we can continue improving our processes to ensure transparency and convenience for all our customers. Thank you for trusting us with your automotive needs, whether it’s purchasing from our extensive selection of new Hyundai, Nissan, and Mitsubishi vehicles, or maintaining any make or model at our service center. We hope to see you again soon and deliver an even better experience next time!