Dreyer & Reinbold BMW and MINI

Our electric MINI Cooper SE went dark, applied its brakes, and came to a stop in the rain. We took it to Dreyer & Reinbold MINI, where we bought the car two years earlier, and they sent the case to co brakes, and came to a stop in the rain. We took it to Dreyer & Reinbold MINI, where we bought the car two years earlier, and they sent the case to corporate that afternoon. After nearly 3 months, corporate told us nothing was wrong with the car. The sales manager brought us in to replace the car, but instead of offering us full retail value as we expected, he offered a trade-in. At that point, we found out about a 2024 recall regarding water in the battery making this model stall, and asked corporate and the local MINI dealer to perform a leak test. They both refused. We took their deal because we didn't want to sell the car to an unsuspecting buyer, and we didn't feel safe driving it. Now it is clear to me that they intentionally did not make any attempt to address the real issue, instead choosing to run tests that had nothing to do with water getting into the battery, then gaslighting us by saying the car was fine. And now I wonder if they kept it for 3 months so the battery could dry out before subjecting the car to test drives as they prepare it to be a Certified Used Vehicle. I hope you enjoy your MINIs, like we did for 2 and a half years. Just don't expect the support when you need it, and don't expect them to put your safety first. More

Eric and the D&R team helped me out when I needed emergency repairs on a long road trip. They expedited performing the diagnostic and then ordered and installed required parts in less than 24 hours. emergency repairs on a long road trip. They expedited performing the diagnostic and then ordered and installed required parts in less than 24 hours. Much appreciated! More

I have been getting my vehicle serviced here for years and always have a great experience. Also recommend Vu Tran and always have a great experience. Also recommend Vu Tran More

Needed service on my 2013 BMW and they were great. Though it took a week, they gave me a loaner and kept me updated with excellent communication on issues, even video. Nicely done. Though it took a week, they gave me a loaner and kept me updated with excellent communication on issues, even video. Nicely done. More

This is my first time ever having a BMW after only owning a Ford Escape and Jeep Wrangler. For a luxury car brand and dealer, they surely do not act like it. This is the worst customer service ever. One of t a Ford Escape and Jeep Wrangler. For a luxury car brand and dealer, they surely do not act like it. This is the worst customer service ever. One of their dealers, Vu Tran, doesn’t listen and just wants to up charge so he can get his commission. Their service manager Joe Bradshaw doesn’t believe in “customer is always right,” but in fact they and their employees are always right. I purchased an X5 and immediately the GPS was not working. The shark fin on the hood had fell off while driving, something that this dealership says is my fault and that “it was intentional” so fixing it and the gps is not under warranty. For someone who just got a bmw and being introduced this “luxury” car brand, their vehicles and own employees certainly haven’t given off the impression. They act as if they’re Toyota employees hiding behind the BMW badge, but honestly that’s an insult to Toyota since they didn’t even do this BS when I had to fix my girlfriend’s Prius with them. Do not bother doing your service at this branch, they are a completely horrible misrepresentation and fabrication of BMW. Mercedes is definitely winning the rivalry in this. I rather have my Jeep Wrangler again than dealing with this BMW branch, this defective X5 they won’t fix that is covered under warranty, and horrible service and inconsiderate care of their customers. Especially avoid Vu Tran at all costs. Him and Bradshaw tried to charge me $3000 (RIP OFF!!) for antenna replacement, and they refused to guarantee that it would fix the issue in my car. They instead blame the customer for all the problems, when it’s BMW’s problem for the defective shark fin and not fixing it under warranty. They say someone intentionally and forcibly took it off. They’re basically just calling us stupid. Who intentionally takes off a shark fin and messes up the antenna of their car? BMW certainly thinks so. They refused to cover under the warranty. My mother’s X7 shark fin had fell off the same way as my car and they covered that! They are inconsistent. I had already got an oil change, and Vu Tran insisted on getting due for an oil change even though it already happened 2 months prior. He goes off the computer and doesn’t use his common sense. If the computer told him his name wasn’t Vu Tran, he’d probably believe that too. They also fraudulently tried to charge me for filter replacement. The bmw and it’s luxury computer itself would tell me this needs to be replaced. The levels showed all is green and ok. Vu and Bradshaw just wanted to make extra money and mislead their customers. I even came to pick up the car when no service was done and they tried to hold my car hostage and make me pay $500 for parts and labor—when nothing had been done. They said I could just pick it up. Bradshaw never mentioned a $500 bill. He said i could just pick it up. I told them I didn’t need oil change after telling Bradshaw, but Tran still decided include it in the bill. Vu Tran is the worst car dealer I’ve ever seen. Also, beware of their reply to this negative review. They’re going to defend themselves and give a politician-like answer, and they rather spend more time doing that than just fixing my car under warranty. It’s laughable and egregious. AVOID DREYER REINBOLD BMW! Absolute utter garbage. Pompous scammers. More

Dreyer and Reinbold BMW North Horrible people 👎👎👎👎Worse service ever not to mention they try to overcharge you for thing you never agreed to and then they try to hold you hostage for charge 👎👎👎👎Worse service ever not to mention they try to overcharge you for thing you never agreed to and then they try to hold you hostage for charges you never agreed to and top the whole thing they trying charge for inspection on warranty work. I will never buy BMW again and will sell my both BMW after this treatment from them. Watch out 👎👎👎👎 More

Appalling customer service. They have no regard for the customers time, the advisor I worked with was extremely rude and unhelpful. I have owned BMWs for a number of years a They have no regard for the customers time, the advisor I worked with was extremely rude and unhelpful. I have owned BMWs for a number of years and service here used to be great but in the last 3 years has changed completely. I would not recommend using this dealership More

My husband and I recently had our bmw repaired at Dreyer & Reinbold BMW Carmel. The mechanic did an excellent job and was very personable and knowledgeable. However the front office staff was very unpr & Reinbold BMW Carmel. The mechanic did an excellent job and was very personable and knowledgeable. However the front office staff was very unprofessional and snarky. This has been my experience on every single occasion I have been to the dealership. The front office staff is very unfriendly, not very helpful, and rude! I will not be returning to the dealership!!! More

We were in Carmel IN for a medical procedure at IU North Hospital, and decided to have a couple of concerns checked out on our 2017 BMW X3. Aaron Brandes, our Service Advisor was wonderful! Even though te Hospital, and decided to have a couple of concerns checked out on our 2017 BMW X3. Aaron Brandes, our Service Advisor was wonderful! Even though technically our repair of the rear hatch seal was not covered by the BMW Certified Pre-owned Warranty, Aaron and Dreyer & Reinbold decided to cover the cost after we declined to have the repair done due to what felt like a high cost to us, and the possibility we might not hang onto the vehicle for the long term. Aaron told us when we picked up the car and brought back our 2020 X3 loaner that he just didn't feel right about us driving a car that leaked in back. He also, on his own, decided to go the extra mile on an A/C issue we had been having which the AZ local dealer didn't bother with. All this and because of my lack of availability for a few days due to surgery, we had a nice loaner car for my wife to use. I couldn't recommend this dealership more, the new car guys were fun and helped us see what the new models can do, especially Robert Norton. I don't know I have ever had a more friendly and helpful SA than Aaron. Kudos to this dealership for getting the most important thing right!! Jim and Dale Miller Peoria AZ More

Great customer service by Elijah I had a tire with a major flat tire and stopped in without an appointment. Elijah got me a loaner car right away to use while we waited for the tire I had a tire with a major flat tire and stopped in without an appointment. Elijah got me a loaner car right away to use while we waited for the tire to.be delivered. Elijah also helped with other issues I have had and is very punctual, caring and thoughtful. I love that I am assigned a service rep as it helps build rapport. More