DriveMax

My experience with DriveMax in West Bridgewater was extremely disappointing. I found a car I loved and went in prepared to purchase it with cash. From the moment I sat down with the sales agent to neg extremely disappointing. I found a car I loved and went in prepared to purchase it with cash. From the moment I sat down with the sales agent to negotiate, it was clear the staff was inexperienced. The sales representative was willing to walk away from a cash deal because I refused to purchase their “DriveMax Care” package for an additional $1,000. I was told it was required in order to buy the car. They frame it as “pre-installed accessories” that they don’t want to remove, but it felt like a forced add-on simply to inflate the price. After pushing back, they eventually agreed to remove the package. What really aggravated me was what happened next. I rushed back to the dealership with a check for the balance because I was told the car would be ready for pickup on Saturday. When I arrived, the car was not ready at all: • The car had not been washed • The bumper I was promised would be buffed and polished was untouched • The inspection sticker had not been done • The tank wasn’t filled with gas On top of that, the dealership charged $895 in fees, yet I still had to handle several things myself, including working with my insurance to transfer my plates and taking the car to get the inspection sticker. The situation got even worse when I took the car for inspection. The car failed because the OBD sensor was not operating. When I contacted the dealership, they told me I needed to drive the car back to them. At that point, after everything that had already happened, I simply did not trust them to handle the repair properly. I asked if they would reimburse me for taking it to the BMW dealership instead, and they refused. Between the forced add-ons, unclear fees, the car not being ready as promised, and it failing inspection immediately after purchase, this was one of the most frustrating car buying experiences I’ve had. Buyers should be very cautious and make sure everything is clearly documented before completing a purchase here. More

BIG MISTAKE! I called the SERVICE DEPT to ask a simple question, was told TOO BUSY, given incorrect information. Called and left detailed message that WARNING I called the SERVICE DEPT to ask a simple question, was told TOO BUSY, given incorrect information. Called and left detailed message that WARNING MESSAGE was on - IGNORED! Spoke to SALES MANAGER (who from what I've seen just sits at his desk). Said he would call back and didn't. The problem what what I'm told is a SOFTWARE PROBLEM - seems to indicate SLIP SHOD SERVICE. Tires WON'T HOLD PRESSURE! All caps were CROSS THREADED which seems to indicate that SERVICE was aware of the problem, just too lazy to correct it. DAVE, SALES MANAGER wanted me to drive vehicle (on a highway) to business and risk a BLOWOUT due to LOW TIRE PRESSURE! SERVICE CENTER failed when I asked a SIMPLE QUESTION. It is understandable that so many photos are included to conceal the AFTER PURCHASE FAILURES! More

10/10 service. Alissa helped me out a ton with deciding on a car to buy! Alissa helped me out a ton with deciding on a car to buy! More

Great experience. Lenny was incredibly honest about my options and helped me find exactly what I was looking for. Best car buying experience I've had Lenny was incredibly honest about my options and helped me find exactly what I was looking for. Best car buying experience I've had More

Honest staff, amazing prices, fast service, spotless showroom, smooth process, truly exceeded expectations. And Lenny really help showroom, smooth process, truly exceeded expectations. And Lenny really help More

This dealership was amazing and made the car buying process smooth and simple. The car I bought was absolutely amazing! process smooth and simple. The car I bought was absolutely amazing! More

place was dope thank you drivemax for the best car at the best dealer. Alissa was awesome best dealer. Alissa was awesome More

Super easy and smooth buying experience. I highly recommend working with kyle, he will exceed all of your car buying expectations. All of the staff was very friendly and welcoming, they trul I highly recommend working with kyle, he will exceed all of your car buying expectations. All of the staff was very friendly and welcoming, they truly care about their clientele, 5 stars from me! More

I worked with Maria. He was professional and efficient. Maria answered all my questions quickly and knowledgeably. Always made himself available, made great effort workin He was professional and efficient. Maria answered all my questions quickly and knowledgeably. Always made himself available, made great effort working with me, and made sure I was comfortable and informed with the deal and the car every step of the way. More

Alissa was great. Nice inventory. Good choice to look through. Definitely recommended. Awesome. Great people Nice inventory. Good choice to look through. Definitely recommended. Awesome. Great people More