Dublin Kia

We have been customers of Kia for years and were excited about a dealership opening in Dublin as it’s much closer to home for us. In the last 12 months we have got 2 cars from them and purchased their servi about a dealership opening in Dublin as it’s much closer to home for us. In the last 12 months we have got 2 cars from them and purchased their service plan for both cars. Our car was transferred there by a body shop for a minor issue and it has been nothing but a nightmare since. We have continuously tried to find out what is wrong with our car and when we to manage to get a person to speak with, we get no answers. Today after 10 days we were told that our car had the original issue fixed but now another had come up, which wasn’t there when it went in, and they absolutely refuse to give us an answer as to when our car will be done or even now answer their phones. I cannot recommend against this dealership enough, we are without a car and have no end in sight of when we will get it back, they are extremely unprofessional. Nobody answers the phones and they say they have no loaners for their customers during a service that’s taken days and days longer than was promised. Do not use this dealership for their service at all. It’s sad because we had good experiences during the purchase of our cars but will never use them again following on from this absolutely appalling experience. More