Dublin Toyota

Reason for Visit: Sales

I recommend this dealer: No

My Review of Dublin Toyota:
At the end of December in 1998 I purchased a 1999 4Runner from Dublin Toyota in Dublin, California. A full account of this misadventure can be found at http://gunsmoke.com/dublintoyota.html. In summary this was the absolute worst customer service experience I've ever had. Dublin Toyota used every deceitful practice imaginable to make the sale, promising the moon and failing miserably to live up to the contract they'd made. Promises to repair damage were ignored until, through an oversight of theirs, they were forced to follow through or issue a complete refund of the purchase price. This small satisfaction came after almost six months of aggravation and constant conflict. If I were in the market for another Toyota, I would never purchase from Dublin Toyota, even if it meant not buying a Toyota at all.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Dublin Toyota:
I went through the Costco Program thinking I would save some time and money on my new Toyota purchase. Boy, was I wrong! First off, when I first meet with Satish. He was helping another customer and asked if I would like to test drive the car. I accepted. Test drove the car for about 30 mins. He then asked what I wanted for the car; features, options, etc. He gave me a price which I thought was really fair. But the problem was that the car I wanted wasn’t in stock.. Satish was looking on his computer and said he will have the exact car coming in, in three weeks. I asked if I need to put a deposit to hold the car. He said there was no need since I went through the Costco program.

Now, it’s been 4 weeks. I called Satish and he said he’ll call me back (claims he was working with a customer). I wait 3 days and to my surprise, he didn’t call. I finally got a hold of him the other day and he said he misplaced my paper work.

I’ve been waiting patiently for a month now and I’ve completely given up on Dublin Toyota. Not only is this guy not responsible. He doesn’t have the decency to even call me back. If you want to deal with a dealership that plays games, then this is the place. I guess Satish doesn’t care about customer service or sales… the fun thing is..Satish Chand is the Fleet Manager for Dublin Toyota.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Dublin Toyota:
I was referred to them thru the Costco program and the designated contact person was actually "OK", no pressure, helpful and easy to work with, but EVERYBODY after that was typical, auto-sales slime, from this guys manager who DID NOT honor the price that sales quoted (disputed thru Costco who corrected this!), the Finance people who tried to sell you everything AND the kitchen sink at their inflated/top mark-up price and their "non-Customer Service" staff who did very little, if any, follow-up on the complaint I made about the price discrepancy. Unfortunately, to go thru Costco, this was the only dealer in my area to work with.

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