Dublin Toyota

Just purchased a Toyota Mirai yesterday at this location. Larisa Watts, the Mirai specialist sales manager, was extremely helpful in getting everything to work out with my trade in and she was highly knowled Larisa Watts, the Mirai specialist sales manager, was extremely helpful in getting everything to work out with my trade in and she was highly knowledgeable about the Mirai, being a fellow Mirai owner as well. The finance manager Rohan helped me get an amazing rate on the loan and was quick and professional in his service. I would highly recommend this store for anyone who is looking to puchase a Mirai or really any other Toyota vehicle. More

LOST $2500: I asked the dealer what was the best way to buy a vehicle as an out of state buyer. They advised me to register it in California and recoup the money later in my state instead of transferring t buy a vehicle as an out of state buyer. They advised me to register it in California and recoup the money later in my state instead of transferring the car out of state for me. I should never have trusted them as now I overpaid by $2500 in CA taxes, cannot get my money back and the dealership just keeps saying "you agreed to doing it this way" and offers no help. I got ushered through a sale and now I have to pay the costs. This dealership is either not competent or does not have the customer's best interest in mind. I am very disappointed with my experience here and will not return. More

Found the brand new gr86 online and I called in. I live 2 hours away in Sacramento. Worked out a deal with the internet sales manager. I have text messages going back and forth as proof of agreed on I live 2 hours away in Sacramento. Worked out a deal with the internet sales manager. I have text messages going back and forth as proof of agreed on price. He tells me to come in. It's Friday rush hour, but I come in, over 2 hour drive. He runs my credit even though I have a pre approval through my bank. Tells me I need to use their financing also. Okay, from there it gets worse, thought we were set and the sales manager changes the price over 1000 more. Complete waste of my time. Very shady business tactics. Both the internet and sales manager will continue to do this to other customers. I'm posting this to all my car groups. Buyers beware!! More

The service department is a scam. They will try to sell you on too much work. Had a vehicle in and they said it needed $7000 worth of work. Took it to another shop and had the work done that was needed (an you on too much work. Had a vehicle in and they said it needed $7000 worth of work. Took it to another shop and had the work done that was needed (and not all the extras) for $1500. They will put you in a run around with costs and things. Avoid. More

Worked with Billy S. to have service performed. Appreciated the time he took to answer every question that I had. Showed a deep depth of knowledge with an honest approach. Appreciated the time he took to answer every question that I had. Showed a deep depth of knowledge with an honest approach. More

I bought a Toyota Prius Prime Plug-In Hybrid with the help of Zolboot Zack Ganbold. I had no idea what car to get so Zack showed me the different cars and told me their features. He guided me to a car th help of Zolboot Zack Ganbold. I had no idea what car to get so Zack showed me the different cars and told me their features. He guided me to a car that best matches what I wanted and more. I know love the car I bought. He was super patient showing me around and answering my questions, overall nice and friendly. He did not try to push extra things I did not need or want. He sat me through the entire process and even got me an amazing deal. More

The seller promised give me the key cover and a/c outlet clip tap. I checked it only cost about $50. I already mailed ask him... no reply nothing over 1,5 month he just keep silience. clip tap. I checked it only cost about $50. I already mailed ask him... no reply nothing over 1,5 month he just keep silience. More

Foe ease of customer service, go somewhere else Long review for a start to finish experience with Dublin Toyota employees. Purchased a Rav4 Hybrid through Dublin Toyota after quite a tumultuous expe Long review for a start to finish experience with Dublin Toyota employees. Purchased a Rav4 Hybrid through Dublin Toyota after quite a tumultuous experience. I had absolutely TERRIBLE experiences with 3 sales team members (one I did not get a name from him, Mike, and Greg Jackson). One did not seem to have answers about any cars. Did not know what was on the lot and was showing us cars that were not what they were. Mike seemed too busy to assist, even after he made a commitment to communicate with me the following day. And lastly, Greg, who tried so hard to sell me anything he could, instead of what I was looking for. The pressure was a bit discouraging, but I took it with a grain of salt, as I know they are there to sell. I think he might do better if he actually listened to what the buyer was looking for, instead of telling them what they wanted. I ended up pretty turned off by the experience and started looking elsewhere even though the car I really wanted was sitting on their lot. A week or so later, I saw an available car AGAIN at Dublin Toyota. I asked my boyfriend to reach out to someone and we got lucky with Rohan Sharma. He was responsive, told us what our options were, honest with what we could or could not get and all in all, enjoyed the experience with him. The following day we went in to purchase the car. Our experience with the finance manager, Najib Noori was on point with our experience previous to Rohan. The process seemed easy, but a lot of mistakes and calling me back to sign more documents (at least 5 different times after he told me I was done). Ended up being that the car they sold me as new was actually a used car and they tried to tell me it was only a quick rollback, but the car was with a previous owner for 6 months (!!!). They tried to convince me all was the same, which with seeing the car, seemed right, but just the feeling of not getting the full information, but getting fed the information slowly after the car is already purchased doesn't sit right with me. I would recommend Rohan, as I still communicate with him, and with each frustrating thing that pops up. Najib is STILL calling us to come sign more documents that he forgot to have us sign when we were actually there to purchase the car. He is trying to get us to sign a CARFAX document that was not given to us prior to selling (the information us the car-- information that was oddly given to us after we had completed our purchase. While I'm busy at work, I'm not able to answer calls and off too late, so I get at least 5-6 calls plus text messages a day to get this document signed. It is a 3rd party document that has nothing to do with the sale of the car, but seems like they're trying to cover up something that they messed up on. All in all, great car and I just wish Dublin Toyota had more customer service oriented sales people and an organized finance department. The face of the dealership are the people you interact with and it's disappointing to say the least. Purchasing a car should not be so difficult, especially when you know exactly what you want and don't have a complicated financing (we paid fully in cash for this vehicle, so it was easier than loans and payments). More

SERVICE ON TOYOTA YARIS 2007 HE GAVE GOOD ADVISE ON MY TOYOTA YARIS. MADE APPT RIGHT AWAY AND CALLED RIGHT AWAY WHEN IT WAS DONE.ENJOYED WORKING WITH ERIC DAVIDSON HE GAVE GOOD ADVISE ON MY TOYOTA YARIS. MADE APPT RIGHT AWAY AND CALLED RIGHT AWAY WHEN IT WAS DONE.ENJOYED WORKING WITH ERIC DAVIDSON More

Derek from Dublin Toyota got hostile and condescending with me as soon as I said I was not interested in the car. He mocked me and told me I simply don't know what I'm doing. Patronizing, rude, condescend with me as soon as I said I was not interested in the car. He mocked me and told me I simply don't know what I'm doing. Patronizing, rude, condescending, and absolutely poor form for a salesperson. Shaming is not the way to earn someone's business, but this guy's ego got the best of him and he decided to puff up his chest instead of trying to earn a customer. What a joke. More