Read Reviews Duval Acura

Duval Acura

Duval Acura

11225 Atlantic Blvd
Jacksonville, Florida 32225


Sales: (904) 725-8000
Service: (904) 721-6744
Parts: (904) 725-1149

Duval Acura
Manufacturer: Acura

Write a ReviewWrite a Review

  • Customer Service:

    4.6
  • Quality of Work:

    4.5
  • Friendliness:

    4.6
  • Overall Experience:

    4.5
  • Pricing:

    4.8

24-Month Rating

based on 26 reviews

4.6

4.6 out of 5

66 lifetime reviews

Duval Acura

Most Reviewed Employees

    Employees have not yet been listed by this dealership.

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Certified: Duval Acura

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Duval Acura has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Duval Acura

Since 1986 Duval Acura's mission has been to continuously exceed the expectations of our customers and associates. Our goal is to be the benchmark for excellence in every aspect of our business. Duval Acura is dedicated to:

1) As a diverse company, we are committed to serving employees, customers and the community.
2) Delivering exceptional service & value
3) Promoting personal & professional growth
4) Fostering teamwork & associate involvement
5) Demanding the highest ethical standards from ourselves

Our commitment to this mission makes Duval Acura a place where people want to work and do business.

Our Location

Sales/Showroom

Monday: 9:00 AM - 8:00 AM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 8:00 PM

Saturday: 9:00 AM - 8:00 PM

Sunday: 12:00 PM - 6:00 PM


Service

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed


Our Amenities

After Hours Drop-Off Free Drinks
Automated Car Wash Free Loaner Cars
Cable TV Free WiFi
Customer Lounge Area Parts Store
Drive-In Service Shuttle Service
Express Service Television
Free Coffee Vending Machines

Ian2013
5/25/2013 1:57:33 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Tanya
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Duval Acura:

I originally went to look at used vehicles, and I ended up looking at the new Acura ILX. I was very pleased with how it looked and decided to come back to test drive it. I worked with Tanya, and she was very helpful and laid out everything for me as far as financing. There was no pressure no hassle and it was very good experience. I ended up thinking on it and came back two days later and leased the Acura ILX.

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ktberk
4/22/2013 1:34:33 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Tanya Tsoutsos
Mark Lacovara
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Duval Acura:

From the moment you walk in you will be greeted like a VIP and taken very good care of. Mark and Tanya worked very hard to find me what I was looking for and give me a great deal on my trade in and the price of my new vehicle! I definitely recommend buying your next vehicle from Duval Acura!

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Fosterg3
4/21/2013 8:30:39 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Tanya Tsoutsos
  • Customer Service:

    4
  • Quality of Work:

    4
  • Friendliness:

    5
  • Overall Experience:

    4
  • Pricing:

    4
  • Overall Score:

    4.2

My Review Of Duval Acura:

Tanya was very helpful in making sure that we were able to purchase the vehicle that we selected. She went beyond what was expected given the situation.

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Mbroughan
4/18/2013 6:28:29 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Matt Zimmerman
  • Customer Service:

    5
  • Quality of Work:

    4
  • Friendliness:

    N/A
  • Overall Experience:

    N/A
  • Pricing:

    N/A
  • Overall Score:

    4.5

My Review Of Duval Acura:

I was very happy with my experience. They didn't have the color I wanted but they brought one in for me very quickly. Still waiting on one last part of the deal but overall I am pleased.

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GillianM
4/14/2013 8:54:04 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Curtis Pillow and Eric
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Duval Acura:

Had a great experience at Duval Acura! We couldn't have asked for better customer service or service. I would recommend to my friends for sure.

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bkcar
4/8/2013 1:02:50 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Tanya Tsoutsos
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Duval Acura:

I was extremely pleased with my recent experience at Duval Acura because my salesperson, Tanya Tsoutsos, made the process positive, hassle-free, and very pleasant. She responded to all of my emails, which is how we began the process of researching my new car options. Together we test-drove and discussed the pros and cons of RDX vs MDX. She helped me see that a lease was possible for me and would put me in the car of my choice for less than I was paying for my current Acura. She was patient with me as I took a few days to consider the options, and she even offered to deliver the car to my home and sign the papers with me there.

I am a Duval customer for life.

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Ggarson
4/6/2013 11:20:52 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Tanya tsoutsos
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Duval Acura:

Very efficient and no nonsense. Helpful and courteous. Very professional. I would recommend to anyone. This is the third acura tsx I have purchased from this dealership in the last 4 years.

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Dsallas
4/6/2013 9:12:32 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Tanya Tsoutsos
  • Customer Service:

    N/A
  • Quality of Work:

    N/A
  • Friendliness:

    N/A
  • Overall Experience:

    N/A
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Duval Acura:

Tanya Tsoutsos and the finance department did a fantastic job!! I am very pleased with my new car. I would highly recommend Tanya to anyone in need of a new/used vehicle.

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LaVon
3/29/2013 7:27:35 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Tanya Tsoutsos
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Duval Acura:

I highly recommend Duval Acura at the Jacksonville, FL location. They are straight-forward with customers and are military friendly. I drove over 100 miles to do business with Duval Acura. Come prepared and know what you want when you arrive and that will expedite your purchase/s. Not only did Duval Acura offer to buy my current vehicle, they matched the prices quoted from competitors, and secured financing far less than what my current provider offered. There are not many dealerships like this around, take advantage of that fact, and come to Duval Acura at the Jacksonville, FL location.

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Andrew32256
3/25/2013 6:08:51 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Tanya Tsoutsos
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Duval Acura:

I cannot say enough great things about my recent experience when leasing my new 2013 Acura TL from Duval Acura! From the immediate response to my internet inquiry and the thorough explanation of current lease specials & financing option available, through the initial meeting with Sales Associate Tanya Tsoutsos & her extensive knowledge of all the new TL features and dealership services - the entire process was friendly first class customer service all the way! I have been doing business with Duval Acura since 2004, and my recent experience with Tanya Tsoutsos will bring me back for years to come. Tanya is a real pleasure to work with & I see great things for her in the future in this business! HIGHLY RECOMMEND.

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