Dyer Chevrolet Lake Wales

For the service department. I would stear clear of the shop for repairs, the lack of skill or the ability to actually repair a vechile in the dealership is crazy they still are I would stear clear of the shop for repairs, the lack of skill or the ability to actually repair a vechile in the dealership is crazy they still are able to operate. General motors should be looking into what they are doing here More

⚠️ BEWARE OF THIS DEALERSHIP ⚠️ I purchased a Cadillac Escalade from Dyer Chevrolet Lake Wales on April 15, 2025. On August 20, 2025, the police came to my home and seized the vehicle because it turned ou Escalade from Dyer Chevrolet Lake Wales on April 15, 2025. On August 20, 2025, the police came to my home and seized the vehicle because it turned out to be stolen, with a swept VIN. The dealership admitted responsibility and, in writing, promised me: • To cancel the loan and reimburse all my payments, insurance, fees, taxes, and costs. • To provide me with a replacement Escalade at no cost. What actually happened? They broke every promise. • Missed their own deadlines. • Tried to lowball me with partial offers. • Twisted the word “replacement” into forcing me into a new loan. • Blocked me on two different Facebook accounts to hide the truth. • Then went silent. All I’m asking is what’s fair under Florida consumer law: full reimbursement of everything I paid and the replacement Escalade I was promised. More

Everybody was thoughtful and professional and kind to me and my family. I love our car. It’s even better than the previous year model. and my family. I love our car. It’s even better than the previous year model. More

People at this dealership were very nice and attentive, courteous knowledgeable. I would definitely recommend to my friends. courteous knowledgeable. I would definitely recommend to my friends. More

This was the best car buying experience in a long time, everyone was friendly, helpful a pleasure to deal with, they found me the suv I wanted and because of the great service I am now driving 35 miles mor everyone was friendly, helpful a pleasure to deal with, they found me the suv I wanted and because of the great service I am now driving 35 miles more to go get my other chevy serviced at dyer because of how nice and helpful everyone was, from valerie and cristina, to austin, monica, caleb everyone was happy to help Will definately recommend this dealership to my friends More

Frustrating place to go. Bought two vehicles here and have no complaints there. Got an extended warranty on my Silverado that I bought new. Had free oil and tire rotation wit Bought two vehicles here and have no complaints there. Got an extended warranty on my Silverado that I bought new. Had free oil and tire rotation with new truck. After service went to get fuel down the road at Gate and had visibly loose lug nuts after rotation was done. A year or so later I decided to give them another try and it got much worse. I called and spoke to the service supervisor who scheduled me for oil, tire rotation, tranny service, new spark plugs, and I specifically requested a multipoint inspection to stay ahead of needed repairs and to keep my warranty up to date with preventative maintenance. I came in the morning scheduled and they had no appointment or any knowledge I would be there. That’s concerning but I left it with them and said I’d pick it up Monday. Came in Monday and noticed the truck wasn’t washed with this $1275 service I paid for (every oil change and tire rotation previously they was the exterior). I think, oh well no biggie, I pay and get a receipt of payment and no other information. I asked the gentleman if there’s any issues found and he says no your good for another 100k miles and I go home. I’m at home and noticed the dust and dirt on tires and rims look like that weren’t touched. I investigated further and I knew I had a front right scratched rim, that I curbed. It was still on the front right. No rotation was done. I went back to service department to see what they have to say and request a multipoint inspection results and they have none and said it should have come with receipt, well it was never done. I know I had signs of an oil leak, brake pads need changed, but not a peep from this service department. Unorganized, unprofessional to say the least. I hate that I bought a warranty from this dealer because I do not want their shop touching my vehicle again. They are just full of excuses when questioned. And probably won’t read or address this review just like the others posted. 0 stars More

Very efficient and lot of choices specifically we like the Equinox we purchased a few years ago. the Equinox we purchased a few years ago. More