Eagle Chevrolet - Service Center

needed a last minute part Nancy was very helpful in obtaining and shipping a part needed at the last minute. She called me back promptly and followed up to make sure it was r Nancy was very helpful in obtaining and shipping a part needed at the last minute. She called me back promptly and followed up to make sure it was received Greatly appreciated! More

Inspection Always a pleasure bringing my car to Eagle Auto Mall. Just an inspection this time, but they accommodated a last minute change in my schedule. Comfo Always a pleasure bringing my car to Eagle Auto Mall. Just an inspection this time, but they accommodated a last minute change in my schedule. Comfortable wait, done in a relatively brief time. Thank you very much! More

WINDOW FIXED Nancy, the service advisor who attended to me and my car was an excellent representative of what a service advisor should be! She took care of me as Nancy, the service advisor who attended to me and my car was an excellent representative of what a service advisor should be! She took care of me as soon as I arrived, made sure my car got taken in for work as soon as possible and came to assure me along the way that things were being handle to the best of their ability. Even when it appeared to be taking longer than planned, she made sure to apologize and keep me abreast of things as they proceeded. More

Ridiculous First the hours are ridiculous - having no late night or weekends hours is not convenient. I have purchased 3 mazdas from this dealer and will probabl First the hours are ridiculous - having no late night or weekends hours is not convenient. I have purchased 3 mazdas from this dealer and will probably purchase a 4th but never ever use the service department again. This was the last straw. I work the same hours they are open and generally cannot make or receive calls, so I tried to schedule service thru their website - 2 attempts and 1 month I got no call/email back. The I received an advertising email from the service manager and I replied to it hoping to get somewhere. I clearly stated that phone calls where not good and to please contact me thru email - so what did I get but a phone call - I was unable yo answer or call back so 2 days later I got another call in which the woman has an attitude because I had not called back. On the 3rd call they finally got it I guess and she offer for me to call and leave a message after hours and they will give me what ever date I need. Finally! Well when that date got closer I had to reschedule - I called left a message after hours and asked for then to email or call me back to confirm - Nothing. I had to take time from my job to give them a call when they were open to confirm. She said she received the call and the appointment was changed - When I asked why I never got a call all she said was "Oh I thought I did" ugh Day of Service - I was dropping off for them to work on not waiting. I asked for it to be done by/before 2pm - He wrote by 1:30 on the paperwork. At 2pm I had to again take time to call them. "It just got done" - I show up - my service was a tire rotation, oil change, full circle inspection and change the rear wiper that was ripped. First of all the rear wiper is a small piece of rubber and they charged me $36!!! no labor WTH? They tried to tell me they gave me 10% discount b/c they too thought it was pricey - after review of the bill no such discount was there. I was angry and had to get back to work since it wasn't done on time I just took the paperwork and left. Later that night I realized I did not receive the inspection report showing tire and brake wear and overall condition of vehicle. no fluids were topped off - I honestly do not know if they did anything - will never use them for service again! More

smart key problem one smart key seemed to b a problem called dealer as auto started with other key drove out thereand was taken careof upon arrival there one smart key seemed to b a problem called dealer as auto started with other key drove out thereand was taken careof upon arrival there More